REGULATORY CERTAINTY AND PROPER MANAGEMENT STRENGTHEN OVERDRAFT PROGRAM SUCCESS As uncertainty continues around what “business as usual” will look like post pandemic, it’s more important ...

Three precautions to mitigate risk of overdraft/nsf fee demand letters Legal scrutiny for community banks and credit unions has picked up recently with an increase in ...

Effective program management goes well beyond the limit to ensure successful outcomes Consumers expect the products and services they receive from their financial institution to ...

Are you in the mood for some New Year’s resolutions that are both achievable and require zero hours in the gym? Well, here’s a handful of ‘em ...

Consumer-focused and performance-driven overdraft strategies set the course for improved outcomes As the New Year begins, we’re headed into a new decade that promises opportunities ...

After more than 12 years helping banks and credit unions optimize their service contracts through expert negotiations with vendors, I have picked up a number ...

Does your employee training and account holder education strategy make the grade? Everywhere you look this month there are signs of the annual Back-to-School ritual. ...

… BUT IT DOESN’T HAPPEN BY ACCIDENT By: Cher M. Floyd, Chief Operating Officer Consumer habits continue to evolve. Options for financial services have expanded well beyond ...

THE CHOICE IS CLEAR WHEN IT COMES TO OVERDRAFT SERVICE RELIABILITY AND RESULTS By: Mark Roe, Executive Vice President-National Sales With the growing number of fintech companies ...