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Embrace change for 2020 to experience greater outcomes

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3 steps to increasing outreach and improving performance A quick peek into what lies ahead for credit unions in 2020 reveals some formidable challenges, but ...

LITIGATORS CONTINUE TO TARGET OVERDRAFT FEES

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Legal scrutiny against financial institutions relating to overdraft practices and disclosures is on the rise, according to industry sources. In some cases, attorneys have used websites ...

GIVING THANKS BEGINS WITH EMPATHY

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The holiday season is a great time to stop and appreciate your account holders—the lifeblood of your financial institution. How do you show them your ...

DOES YOUR OVERDRAFT PROGRAM LEAVE YOU OPEN TO A LAWSUIT?

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What’s the difference between a service-oriented, fully disclosed overdraft program that is clearly and responsibly presented to account holders … and one that is used solely to ...

HAS THE CFPB’S MISSION CHANGED?

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NEW STRATEGIC PLAN NARROWS THE FOCUS OF CONSUMER PROTECTION AGENCY With the recent release of its five-year strategic plan, Consumer Financial Protection Bureau (CFPB) leadership has ...

HOW DOES YOUR INSTITUTION RANK WHEN IT COMES TO DISCLOSURE?

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By Cheryl Lawson, EVP-Compliance Review We hear a lot about rankings these days. Whether it’s the latest movie releases, professional and college sports teams, places to ...

A CAUTIONARY TALE: DON’T PUT IMPORTANT SERVICE INITIATIVES ON AUTO-PILOT

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OVERCONFIDENCE CAN LEAD TO COMPLIANCE VIOLATIONS Conviction in your operations model is essential to establishing credibility and assuring both current account holders and prospects that ...

WITH CORDRAY’S DEPARTURE, WHAT DIRECTION WILL THE CFPB TAKE?

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After seven years of industry uncertainty about what actions Consumer Financial Protection Bureau (CFPB) regulators would take on a multitude of financial products and services, ...

WHAT’S ON YOUR ‘OVERDRAFT PROGRAM’ CHECKLIST?

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Lists are all the rage. Grocery lists, to-do lists, bucket lists and more. On a larger scale, we use lists to define the “must-haves” for ...

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