HIGHER OVERDRAFT FEES CAN DECREASE REVENUE
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PROVIDING VALUE AND AWARENESS TO MORE ACCOUNT HOLDERS INCREASES RESULTS Economic conditions are continuing to improve, fueling positive expectations for a robust recovery from the ...
AVOID THE PERILS OF INADEQUATE, UNDOCUMENTED OVERDRAFT POLICIES AND PROCEDURES
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TARGETED REVIEW OF PROGRAM DISCLOSURES AND PROCEDURES PREVENTS COMPLIANCE AND LEGAL RISKS The Consumer Financial Protection Bureau (CFPB) has reversed course on its January 2020 policy ...
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COVID-19 IMPACT & TRENDS UPDATE ON OVERDRAFT SERVICES
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OVERDRAFT SERVICES TRENDS UPDATE: THE IMPACT OF COVID-19 AND HOW TO PLAN FOR RECOVERY In an effort to gain a better understanding of the impact ...
Does Your Overdraft Program Treat Account Holders Like People … or Data Points?
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Imagine you drive 15 miles to work every morning, to a job that demands you be on time, every time. You have two freeway options: ...
A Spring-cleaning Checklist for Your Overdraft Program
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Spring is here, and with the coronavirus pandemic in full force, this season will present many serious challenges that we never could have expected. In ...
Compliance Corner: When Doing the Right Thing is Also the Easiest Thing
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“Doing the right thing” has become synonymous with “doing the hard thing.” After all, eating healthy, saving money and exercising regularly are all things that ...
Avoid Legal Risk with Transparency and Full Disclosure
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Three precautions to mitigate risk of overdraft/nsf fee demand letters Legal scrutiny for community banks and credit unions has picked up recently with an increase in ...
How Are You Managing Your Account Holders’ Overdraft Experience?
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Effective program management goes well beyond the limit to ensure successful outcomes Consumers expect the products and services they receive from their financial institution to ...
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Do Your Account Holders Consider You Their MVP?
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Five overdraft strategies that will make you their “most valuable provider” of financial services The financial services playing field is no longer level ground for ...