Does Your Overdraft Program Treat Account Holders Like People … or Data Points?
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Imagine you drive 15 miles to work every morning, to a job that demands you be on time, every time. You have two freeway options: ...
Compliance Corner: When Doing the Right Thing is Also the Easiest Thing
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“Doing the right thing” has become synonymous with “doing the hard thing.” After all, eating healthy, saving money and exercising regularly are all things that ...
Avoid Legal Risk with Transparency and Full Disclosure
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Three precautions to mitigate risk of overdraft/nsf fee demand letters Legal scrutiny for community banks and credit unions has picked up recently with an increase in ...
How Are You Managing Your Account Holders’ Overdraft Experience?
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Effective program management goes well beyond the limit to ensure successful outcomes Consumers expect the products and services they receive from their financial institution to ...
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Are You Prepared for Success in a New Decade?
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Consumer-focused and performance-driven overdraft strategies set the course for improved outcomes As the New Year begins, we’re headed into a new decade that promises opportunities ...
Give This Invaluable Gift to Your Employees in 2020
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Career development ranks high when it comes to employee satisfaction On the heels of National Career Development Month in November and with the arrival of the New ...
Embrace change for 2020 to experience greater outcomes
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3 steps to increasing outreach and improving performance A quick peek into what lies ahead for credit unions in 2020 reveals some formidable challenges, but ...
Is Your Overdraft Partner Proactive or Reactive?
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We schedule routine inspections for our cars. We protect our homes against unforeseen events. We visit the doctor and dentist regularly for checkups. And we ...
HAS YOUR OVERDRAFT PROGRAM EVOLVED TO STAY RELEVANT?
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By Ron Jennings, Executive Vice President Amazon did it when they went from shipping books and CDs to offering digital devices, downloads and home automation. Netflix ...