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Meet Jessica

Jessica offers a wealth of industry knowledge with more than 20 years of retail operations and management experience. Over the years, she wore many different hats, which enabled her to have a well-rounded background in developing and implementing operational policies and procedures, problem-solving, applying strategic vision, and ensuring financial integrity.

She always wanted to travel and have a career in the financial services industry that included working with different clients to help them achieve successful results. So, when the opportunity to be part of the JMFA team came along, it was a perfect fit.

While she joined JMFA in March 2020 as a Field Consultant, she soon moved into the role of Implementation Manager. In her role, she works closely with our financial institution clients and their teams to successfully implement the JMFA Overdraft Privilege® program.


How do you approach your role at JMFA?
My role has been an amazing journey. Each day I look forward to learning something new, which I genuinely enjoy. I love the way everyone is willing to support each other—JMFA is truly a group of individuals willing to work as a team.

What do you find most rewarding at JMFA?
With my experience and background, I am able to provide value to my team and the company. I find helping someone else get caught up or doing something to alleviate stress or pressure for someone else to be extremely rewarding.

What do you like to do when you aren’t assisting our clients?
Since my two boys (17 and 13) are getting older, I soak up as much as I can with them. I also enjoy spending time with my friends, which includes shenanigans and lots of laughter. To relax, I like to read mystery/murder/suspense books.

What motivates you each day?
I’m driven by achieving successful results. As I am working at home, I’ve realized that when my boys are here, I have the opportunity to show them the importance of being dedicated and having a good work ethic.

What is one of your most empowering moments?
I have alopecia, which is an autoimmune disease/condition. Over the past several months of adapting to new challenges from the pandemic and a new career, I experienced an increased amount of stress, causing larger patches of my hair to fall out. It consumed my thoughts, which led me to take back control and shave my head. While my long red hair may be gone, my bubbly and energetic personality continues to shine through. I’m fortunate to have such a caring and compassionate family and friends. And, now I have my JMFA family, too.


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