Listen to the audio of the live webinar, “Does your overdraft strategy need a reboot?” In this Q&A discussion, Barb Lowman, CUNA Strategic Services President, addresses some of the top issues and challenges related to overdraft (courtesy pay) programs. Panelists for this session included credit union CEOs who offered their unique perspectives and subject matter experts from JMFA, a strategic alliance provider for CUNA Strategic Services.
ABOUT THE HOST AND PANELISTS:
Barb Lowman is the President of CUNA Strategic Services where she is responsible for executive leadership, strategic vision, and guidance. Her vast industry experience within technology and operations includes a proven track record of delivering innovative products and superior service to help credit unions and their members thrive.
Stephanie Covington is the President and CEO of Government Printing FCU in Washington, DC. During her career, she has held various positions within the retail branch environment and management, including 18 years at Pentagon Federal Credit Union in Alexandria, Va. Stephanie has spent most of her career successfully implementing retail banking strategies, which positions her to offer valuable leadership and member service perspective today.
Michelle Dwyer is the President and CEO of Franklin First FCU in Greenfield, MA. She began her journey at Franklin First as a temp-to-hire teller and made her way through the ranks to become the CEO. Over the years, Michelle learned every aspect of credit union operations—both front and back office. She is currently a member of the Credit Union Advisory Council for the CFPB, where she advises and consults with the Bureau on consumer financial issues related to credit unions. Michelle’s vast experience will also add tremendous value to today’s discussion.
John Cohron is JMFA’s Chief Executive Officer, providing leadership, planning, and oversight for the company. Previously, John was the principal advisor for information technology and directly managed the company’s consulting operations group. His experience includes 30+ years in government and the financial services industry, with expertise in software and systems engineering as well as automation and operations support.
Cheryl Lawson is JMFA’s EVP of Compliance Review where she provides expertise helping credit unions fulfill all regulatory requirements and consumer protection expectations for their overdraft solution. She also proactively studies industry trends and regulatory complexities. Cheryl is a highly sought-after authority for compliance issues related to overdraft programs and speaks at numerous industry events.
Please send us your comments or questions.SEND US YOUR COMMENTS