MEET THE TEAM
At JMFA Academy, our team of experts share their extensive knowledge, experience and expertise with class attendees. They encourage conversation, collaboration and facilitate constructive Q/A so attendees leave with new ideas and inspiration they can put into practice at their financial institutions.
Senior Client Success Manager
Damian has been overseeing JMFA clients’ needs and recommending successful solutions to them since 2013. He provides both on-site and remote consultation and analysis to maximize non-interest income potential and process efficiency utilizing a systematic approach. His leadership qualities and mind for data analytics have become a valuable resource for the JMFA Academy.
Damian brings a wealth of real-world industry experience to our company and clients, having worked at Whitney Bank in various roles for more than 18 years and Capital One Bank for two years before joining JMFA.
Executive Vice President of Compliance Review
After joining JMFA in 2001, Cheryl quickly advanced from consultant to engagement manager to executive vice president of implementation. Today she leads our internal compliance team and serves as the liaison with our regulatory counsel regarding the regulatory requirements for JMFA Overdraft Privilege®. Helping financial institutions address compliance issues and navigating the complexities of regulatory changes and consumer expectations are some of her primary focuses.
Cheryl is invited to speak at numerous industry events as a sought-after authority for compliance issues related to overdraft programs. Her impressive background includes more than 30 years of experience in global information technology and financial operations and consulting, communications, training, and project management.
Vice President Product Management
Jennifer joined JMFA in 2001 as an engagement consultant, becoming an engagement manager along the way before settling into her current role. She and her team ensure that the program recommendations made to clients are implemented on time while adhering to compliance standards. Her attention to details — and ability to keep up with them — ensures accuracy, consistency, and efficiency on every project. Whether it’s training staff in using software, managing documentation and training materials, assisting with modification and testing of core processor settings, or improving processes, Jennifer has a positive impact on a client’s bottom line. Her experience and knowledge has made her an excellent facilitator and resource for the JMFA Academy.
Prior to joining the JMFA team, Jennifer spent seven years honing her skills as a project manager for a firm that provided consulting in global information technology, financial operations, business process re engineering, and training.
Client Experience Manager
Maggie joined JMFA as an engagement consultant with more than 12 years of experience in retail banking, training and customer service. In her current role, Maggie works with internal partners and our external clients to ensure JMFA Values are delivered with every interaction. She also works with our management team on survey and NPS results to drive organizational change and development. Her experience in bank management and customer experience have provided extensive insight regarding how to identify and deliver product and service solutions that benefit the institution and the consumer.
Prior to joining JMFA, Maggie was an AVP and branch operations manager at banks in the Southeastern and Eastern United States where her responsibilities included managing teller staffing, training and coaching. She also provided supervision of operational procedures and supported teller services. She began her career in customer service as an Apple concierge where she gained tremendous insight into working directly with customers and providing excellent service experiences.
JAMES “JAI” DARDEN II
Vice President of Operations and Client Services
After joining JMFA in 2014 as an engagement consultant, Jai quickly began taking on more responsibilities and leadership duties, eventually landing in his current role. Jai leads and supports the JMFA team of field consultants, client managers, relationship managers and senior relationship managers, optimizing delivery and ensuring the performance of JMFA’s growing client portfolio. He has also been a trainer with the JMFA Academy since its inception.
Jai has a long history of providing outstanding management, building meaningful relationships and ensuring profitability to Fortune 500 retail companies, as well as with JPMorgan Chase, where he twice received the prestigious JP Morgan National Top Manager Award. He brings this deep expertise to his role at JMFA and has a profound commitment to delivering on the JMFA promise.
Jai holds a Bachelor of Business Administration in Management Information Systems, a Master of Business Administration, and several certifications, and has also authored several books.