FOR JMFA OVERDRAFT PRIVILEGE® CLIENTS
Exclusively for JMFA OVERDRAFT PRIVILEGE® clients, this workshop complements our full-length training and is designed to reinforce essential principles to improve communication and help overcome challenges when it comes to explaining the program to account holders.
Key discussion items include:
- The difference between Standard Coverage and Extended Coverage
- How to effectively communicate Overdraft Privilege using specific, compliant and non-leading words and phrases
- Six simple key discussion points when explaining Overdraft Privilege and Regulation E
- What key phrases are best to use for starting a conversation about Extended Coverage
- How to overcome the challenge of answering difficult questions
- Ways to handle objections positively
Who should attend? overdraft program administrators or managers, tellers, account service representatives, contact center specialists, branch managers, training staff, and front-line team members
*All programs are scheduled at Central Time (CT)
Thursday, 3/23 | 9-10 am
Overdraft Communication Workshop for Credit Unions
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Thursday, 3/23 | 11 am-12 pm
Overdraft Communication Workshop for Banks
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Thursday, 3/23 | 1-2 pm
Overdraft Communication Workshop for Credit Unions
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Thursday, 3/23 | 3-4 pm
Overdraft Communication Workshop for Banks
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