FOR JMFA OVERDRAFT PRIVILEGE^® CLIENTS

Exclusively for JMFA OVERDRAFT PRIVILEGE^® clients, this 60-minute webinar will help front-line staff effectively communicate the details of your overdraft service to account holders. In this session, you will gain knowledge about standard overdraft coverage and extended overdraft coverage. As a complement to our full-length training, this program reinforces essential principles to improve communication and help overcome challenges when it comes to explaining the program to account holders.

Discussion items for this session:

• The difference between Standard Coverage and Extended Coverage
• How to effectively communicate Overdraft Privilege using specific, compliant and non-lending words and phrases
• Six simple key discussion points when explaining Overdraft Privilege and Regulation E
• What key phrases are best to use for starting a conversation about Extended Coverage
• How to overcome the challenge of answering difficult questions
• Ways to handle objections positively

*All programs are scheduled at Central Time (CT)