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Webinar: Overdraft Privilege Communication Workshop

FOR JMFA OVERDRAFT PRIVILEGE® CLIENTS

Exclusively for JMFA OVERDRAFT PRIVILEGE® clients, this workshop complements our full-length training and is designed to reinforce essential principles to improve communication and help overcome challenges when it comes to explaining the program to account holders.

Key discussion items include:

  • The difference between Standard Coverage and Extended Coverage
  • How to effectively communicate Overdraft Privilege using specific, compliant and non- lending words and phrases
  • Six simple key discussion points when explaining Overdraft Privilege and Regulation E
  • What key phrases are best to use for starting a conversation about Extended Coverage
  • How to overcome the challenge of answering difficult questions
  • Ways to handle objections positively

*All programs are scheduled at Central Time (CT)

No upcoming sessions are available at this time.

Check back for updates, or feel free to contact us about other virtual learning options.

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