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Webinar: Overdraft Privilege Communication Workshop

FOR JMFA OVERDRAFT PRIVILEGE® CLIENTS

Exclusively for JMFA OVERDRAFT PRIVILEGE® clients, this workshop complements our full-length training and is designed to reinforce essential principles to improve communication and help overcome challenges when it comes to explaining the program to account holders.

Key discussion items include:

  • The difference between Standard Coverage and Extended Coverage
  • How to effectively communicate Overdraft Privilege using specific, compliant and non-leading words and phrases
  • Six simple key discussion points when explaining Overdraft Privilege and Regulation E
  • What key phrases are best to use for starting a conversation about Extended Coverage
  • How to overcome the challenge of answering difficult questions
  • Ways to handle objections positively

Who should attend? overdraft program administrators or managers, tellers, account service representatives, contact center specialists, branch managers, training staff, and front-line team members

*All programs are scheduled at Central Time (CT)

MARCH 2023

Thursday, 3/23 | 9-10 am

Overdraft Communication Workshop for Credit Unions

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Thursday, 3/23 | 11 am-12 pm

Overdraft Communication Workshop for Banks

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Thursday, 3/23 | 1-2 pm

Overdraft Communication Workshop for Credit Unions

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Thursday, 3/23 | 3-4 pm

Overdraft Communication Workshop for Banks

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