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Webinar: Overdraft Privilege Communication Workshop

FOR JMFA OVERDRAFT PRIVILEGE® CLIENTS

Exclusively for JMFA OVERDRAFT PRIVILEGE® clients, this 60-minute webinar will help front-line staff effectively communicate the details of your overdraft service to account holders. In this session, you will gain knowledge about standard overdraft coverage and extended overdraft coverage. As a complement to our full-length training, this program reinforces essential principles to improve communication and help overcome challenges when it comes to explaining the program to account holders.

Discussion items for this session:

  • The difference between Standard Coverage and Extended Coverage
  • How to effectively communicate Overdraft Privilege using specific, compliant and non-lending words and phrases
  • Six simple key discussion points when explaining Overdraft Privilege and Regulation E
  • What key phrases are best to use for starting a conversation about Extended Coverage
  • How to overcome the challenge of answering difficult questions
  • Ways to handle objections positively

*All programs are scheduled at Central Time (CT)

NOVEMBER WEBINAR DATES
Tuesday, 11/23 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Credit Unions

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Tuesday, 11/23 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Tuesday, 11/23 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 11/23 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

JANUARY 2022 WEBINAR DATES
Thursday, 1/20 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 1/20 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Thursday, 1/20 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 1/20 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

MARCH WEBINAR DATES
Tuesday, 3/22 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 3/22 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Tuesday, 3/22 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 3/22 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

MAY WEBINAR DATES
Thursday, 5/19 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 5/19 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Thursday, 5/19 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 5/19 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

JULY WEBINAR DATES
Tuesday, 7/26 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 7/26 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Tuesday, 7/26 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 7/26 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

SEPTEMBER WEBINAR DATES
Thursday, 9/22 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 9/22 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Thursday, 9/22 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 9/22 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

NOVEMBER WEBINAR DATES
Tuesday, 11/22 9:00 am – 10:00 am CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 11/22 11:00 am – 12:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Tuesday, 11/22 1:00 pm – 2:00 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Tuesday, 11/22 3:00 pm – 4:00 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

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