Despite no new guidance from the CFPB, regulators are emphasizing the need to evaluate and review overdraft services. Is yours up to date with the latest advice?
Will there be any overdraft legislation passed or CFPB guidance published in the near future? Nobody knows. While there are those taking a “wait-and-see” approach to an ever-changing climate, this comes with its own set of risks.
Instead, compliance departments should focus on understanding the key issues at hand and chart a path for reviewing and updating overdraft policies. It’s clear that all corners of the industry seem to be saying essentially the same thing: Reform your overdraft program so it’s more consumer-friendly or put yourself at risk.
The NCUA, along with the FDIC and OCC and have all issued statements urging their financial institutions to take a closer look at their overdraft programs now, if they haven’t already done so. Common themes among these statements are:
Years ago, the FDIC did a study and went into multiple branches of the same financial institution. Frontline staff were asked the same questions about products and services but replied with different answers.
The reality is that if your employees aren’t educated about how your overdraft program works, they won’t be able to communicate it properly. The risks are twofold: 1) account holders won’t use the service because they don’t understand and 2) they may be given inaccurate information. They should know what balance to look at, how decisions are made to pay a transaction, and what fees will be assessed.
And staff education should be combined with clear and transparent disclosures. Such disclosures will stave off any critiques from examiners and potential litigation. Even the best disclosures should still be regularly reviewed to ensure that they’re aligned with current guidance. If you’re not constantly monitoring the overdraft environment, you might end up missing something and open the door for risk.
As Acting Comptroller of the Currency Michael Hsu has stated, the goal for financial institutions is not to eliminate this valuable service and its associated fees but rather to update their overdraft solution to make it more friendly to consumers and avoid regulatory risk.
So even though there is no new overdraft legislation at the moment, when we read between the lines there is still action needed by banks and credit unions to stay within regulatory expectations. The reality is that pro-consumer policies will satisfy the regulators, can continue to generate revenue, and provide consumers with a valuable service. Transparency is paramount, and so is having disclosures that make it crystal clear how and when fees will be assessed.
The simple place to start is to have an objective, third-party review of your current overdraft program to uncover areas that could be construed as deceptive to consumers and/or leave you more susceptible to regulatory risk and litigation.
For more insights into responsible and compliant ways to address your account holders’ needs, watch our on-demand webinar “Keeping your overdraft program compliant.”
To learn more about a pro-consumer review of your overdraft program, contact the experts at JMFA to get started.
JMFA provides community banks and credit unions with comprehensive overdraft consulting with consumer-focused recommendations, data-driven intelligence, and a 100% compliance guarantee to address your evolving needs. To learn more, contact your local representative or call us at 800-809-2307.