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JMFA’S COMMITMENT DURING UNCERTAIN TIMES

A MESSAGE FROM OUR CEO

As new information continues to be released hourly regarding COVID-19 (coronavirus), the health and well-being of our clients, their employees, and families continue to be our top priority at JMFA.

We recognize that these are uncertain times for you, your account holders, and the communities you serve. Just as your account holders are looking to you as a trusted source of financial services and advice, JMFA remains fully prepared and committed to safely provide uninterrupted assistance to meet your needs, while maintaining the health and safety of our personnel.

If you need any additional support or guidance in the days and weeks ahead, we encourage you to reach out to your consulting team directly or contact the support team online or by phone at 877-211-9446.  Our client training events will remain available as scheduled.

We will continue to monitor the situation as it evolves and remain available to assist you as needed.  We are thinking of you during this challenging situation and wish you good health and continued success.

 

Best regards,

JOHN COHRON | CEO | JMFA


JMFA Podcast: Collecting On Overdrawn Or Charged-Off Accounts
During COVID-19

As consumers start to receive stimulus payments there is no specific provision in the CARES Act for collecting on negative balances or accounts previously charged off due to a negative balance. This episode features a discussion of the potential reputational risks and compliance concerns.

JMFA EVP-Compliance Review Cheryl Lawson and Morrison & Foerster Partner Obrea Poindexter share their insights on what banks and credit unions should consider when making the decision as to how to handle receipt of deposits to accounts that are overdrawn or in collections. Together, they also weigh in on some of the action items you can take to positively impace account holder relationships during this unprecedented crisis.

 

JMFA Podcast: OVERDRAFT INSIGHTS AMID THE COVID-19 CRISIS

In light of the coronavirus pandemic, JMFA CEO John Cohron offers initial key takeaways and shares insight on how community banks and credit unions can adjust their overdraft programs in order to support their account holders, while also mitigating losses.

 


Client Online Training

Designed for new and seasoned staff, our free online training sessions help keep your overdraft program team's skills sharp. Explore our training options.

 


In The Community

STAFF SPOTLIGHT: JAN SOUTHERN ASSISTS HOUSTON AREA FOOD BANK

It’s easy to feel helpless during uncertain times—especially when we are required to be #alonetogether. While we all depend on each other to get through tough times, some are forced to rely on others even to fulfill their basic needs. Giving back to those who need it most is more important than ever right now and gives us an opportunity to do our part. Jan Southern, Senior Relationship Manager at JMFA, did just that when she volunteered at the Houston Area Food Bank. For that we wish to give her a huge shout out and thank her for her service to others and being a shining example of JMFA’s values. Stay safe, stay healthy and together we will be #JMFAStrong!

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Articles

Three Reasons You Have Leverage to Negotiate Vendor Contracts Right Now

ASK THE EXPERT SERIES

Thinking your bank or credit union isn’t large enough to negotiate major savings on your vendor contracts—especially now with the COVID-19 crisis? Think again. Here are the truths about negotiating that you can’t afford to ignore.

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Does Your Overdraft Solution Pass the Pandemic Stress Test?

For the millions of Americans who are facing the economic impact of the coronavirus, a little financial security can go a long way toward reducing stress and anxiety. Take a look at your overdraft strategy to make sure you are providing a fully disclosed safety net that will help your account holders get through this uncertain time.

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Exceptional Service in Unprecedented Times

FOUR WAYS TO ALLEVIATE STRESS FOR YOUR ACCOUNT HODLERS

For many Americans, one of the most difficult aspects of dealing with the growing COVID-19 (coronavirus) pandemic is the financial uncertainty that comes with it. Learn what steps you can take regarding your services and communications to alleviate some of the financial stress your account holders are experiencing.

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How Does Compliance Affect Customer Experience?

ASK THE EXPERT SERIES

Customer service has never been more important than in the crisis we’re facing today. A 100% compliant and transparent overdraft program can enhance your account holders’ experience and help you better serve them now and in the future.

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Physical Distancing Increases the Need for Engaging Communication

3 WAYS YOU CAN INCREASE CONNECTIONS AND CONFIDENCE FOR EMPLOYEES AND ACCOUNT HOLDERS

Maintaining confident, knowledgeable employees and fully informed consumers is essential for any successful business. But that has become more difficult to do in the environment we are experiencing. Here are a few ways you can stay connected with your employees and account holders to maintain a caring, effective work environment and lasting consumer relationships.

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