JMFA’S COMMITMENT DURING UNCERTAIN TIMES
A MESSAGE FROM OUR CEO
As new information continues to be released hourly regarding COVID-19 (coronavirus), the health and well-being of our clients, their employees, and families continue to be our top priority at JMFA.
We recognize that these are uncertain times for you, your account holders, and the communities you serve. Just as your account holders are looking to you as a trusted source of financial services and advice, JMFA remains fully prepared and committed to safely provide uninterrupted assistance to meet your needs, while maintaining the health and safety of our personnel.
If you need any additional support or guidance in the days and weeks ahead, we encourage you to reach out to your consulting team directly or contact the support team online or by phone at 877-211-9446. Our client training events will remain available as scheduled.
We will continue to monitor the situation as it evolves and remain available to assist you as needed. We are thinking of you during this challenging situation and wish you good health and continued success.
JOHN COHRON | CEO | JMFA
JMFA Podcast: Why training is a valuable tool to create a win for all
Studies show training improves productivity, employee satisfaction, and motivation—all of which boosts staff retention. Training can be one of your best tools for enhancing growth and supporting measurable results. At this time, as we all deal with changes in the workplace environment, leveraging new training opportunities is one way to keep employees engaged and productive. You’ll enjoy hearing from JMFA’s lead trainers as he shares some refreshing perspectives!
JMFA Podcast: Collecting On Overdrawn Or Charged-Off Accounts During COVID-19
As consumers start to receive stimulus payments there is no specific provision in the CARES Act for collecting on negative balances or accounts previously charged off due to a negative balance. This episode features a discussion of the potential reputational risks and compliance concerns.
JMFA EVP-Compliance Review Cheryl Lawson and Morrison & Foerster Partner Obrea Poindexter share their insights on what banks and credit unions should consider when making the decision as to how to handle receipt of deposits to accounts that are overdrawn or in collections. Together, they also weigh in on some of the action items you can take to positively impace account holder relationships during this unprecedented crisis.
JMFA Podcast: OVERDRAFT INSIGHTS AMID THE COVID-19 CRISIS
In light of the coronavirus pandemic, JMFA CEO John Cohron offers initial key takeaways and shares insight on how community banks and credit unions can adjust their overdraft programs in order to support their account holders, while also mitigating losses.
Client Online Training
Designed for new and seasoned staff, our free online training sessions help keep your overdraft program team's skills sharp. Explore our training options.
In The Community
STAFF SPOTLIGHT: JAN SOUTHERN ASSISTS HOUSTON AREA FOOD BANK
It’s easy to feel helpless during uncertain times—especially when we are required to be #alonetogether. While we all depend on each other to get through tough times, some are forced to rely on others even to fulfill their basic needs. Giving back to those who need it most is more important than ever right now and gives us an opportunity to do our part. Jan Southern, Senior Relationship Manager at JMFA, did just that when she volunteered at the Houston Area Food Bank. For that we wish to give her a huge shout out and thank her for her service to others and being a shining example of JMFA’s values. Stay safe, stay healthy and together we will be #JMFAStrong!
Three Ways to Improve Your Account Holders’ Overdraft Experience
Great service experiences are like glue when it comes to creating brand loyalty—especially when it involves protecting someone’s financial security. Here are three ways to improve your overdraft solution that will restore your account holders’ peace of mind when they have a financial shortfall and create stronger, long-lasting relationships while safeguarding your institution’s compliance and protecting revenue.
Mid-Year Reassessment Leads to Improved Outcomes
FOUR THINGS YOU CAN DO NOW TO ADDRESS THE CHALLENGES OF COVID-19
The first half of 2020 has been filled with a combination of economic, business and service delivery challenges like we’ve have never seen before. As we reach the mid-year point, here are a few steps your bank or credit union can take to fortify your bottom line, maintain compliance awareness and improve the service experience for account holders in order to face the changing environment with confidence.
Three Reasons You Have Leverage to Negotiate Vendor Contracts Right Now
ASK THE EXPERT SERIES
Thinking your bank or credit union isn’t large enough to negotiate major savings on your vendor contracts—especially now with the COVID-19 crisis? Think again. Here are the truths about negotiating that you can’t afford to ignore.
Does Your Overdraft Solution Pass the Pandemic Stress Test?
For the millions of Americans who are facing the economic impact of the coronavirus, a little financial security can go a long way toward reducing stress and anxiety. Take a look at your overdraft strategy to make sure you are providing a fully disclosed safety net that will help your account holders get through this uncertain time.
Exceptional Service in Unprecedented Times
FOUR WAYS TO ALLEVIATE STRESS FOR YOUR ACCOUNT HODLERS
For many Americans, one of the most difficult aspects of dealing with the growing COVID-19 (coronavirus) pandemic is the financial uncertainty that comes with it. Learn what steps you can take regarding your services and communications to alleviate some of the financial stress your account holders are experiencing.
How Does Compliance Affect Customer Experience?
ASK THE EXPERT SERIES
Customer service has never been more important than in the crisis we’re facing today. A 100% compliant and transparent overdraft program can enhance your account holders’ experience and help you better serve them now and in the future.
Physical Distancing Increases the Need for Engaging Communication
3 WAYS YOU CAN INCREASE CONNECTIONS AND CONFIDENCE FOR EMPLOYEES AND ACCOUNT HOLDERS
Maintaining confident, knowledgeable employees and fully informed consumers is essential for any successful business. But that has become more difficult to do in the environment we are experiencing. Here are a few ways you can stay connected with your employees and account holders to maintain a caring, effective work environment and lasting consumer relationships.