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Webinar: Overdraft Privilege Communication Workshop

for JMFA Overdraft Privilege® Clients

Exclusively for JMFA OVERDRAFT PRIVILEGE® clients, this 90-minute webinar will help front-line staff effectively communicate the details of your overdraft service to account holders. In this session, you will gain knowledge about standard overdraft coverage and extended overdraft coverage. As a complement to our full-length training, this program reinforces essential principles to improve communication and help overcome challenges when it comes to explaining the program to account holders.

Discussion items for this session:

  • The difference between Standard Coverage and Extended Coverage
  • How to effectively communicate Overdraft Privilege using specific, compliant and non-lending words and phrases
  • Six simple key discussion points when explaining Overdraft Privilege and Regulation E
  • What key phrases are best to use for starting a conversation about Extended Coverage
  • How to overcome the challenge of answering difficult questions
  • Ways to handle objections positively

*All programs are scheduled at Central Time (CT)

Upcoming Webinar dates

Thursday, 9/24     9:00 am - 10:30 am CT

Overdraft Privilege Communication Workshop for Banks 

Register

THURSDAY, 9/24         11:00 AM - 12:30 PM CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

Thursday, 9/24     1:00 pm - 2:30 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

Thursday, 9/24     3:00 pm - 4:30 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

TUESday, 11/17     9:00 Am - 10:30 Am CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

TUESday, 11/17     11:30 Am - 12:30 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

TUESday, 11/17     1:00 pm - 2:30 pm CT

Overdraft Privilege Communication Workshop for Credit Unions

Register

TUESday, 11/17     3:00 pm - 4:30 pm CT

Overdraft Privilege Communication Workshop for Banks

Register

For more information about client events or should you require different dates to accommodate your schedule, please contact Melanie Swift at 832-390-2192 or melanie.swift@jmfa.com.