Growing signs of economic recovery may signal a return to normalcy, but many consumers are still experiencing uncertainty when it comes to financial security. Here’s how you can remove that uncertainty and give  your account holders the opportunity to make informed choices in the event they’re faced with unexpected expenses or shortfalls that cause an overdraft. Read more

While signs of recovery from COVID-19 are increasing, economic uncertainty continues for many consumers. Learn how reconsidering five areas of your existing service strategy can help alleviate the financial uncertainty your account holders may be experiencing. The results can improve your service delivery, strengthen your account holder relationships and help you meet or exceed your performance goals.

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Cheryl Lawson joined Randy Smith, Co-Founder of CUInsight.com to discuss the landscape of overdraft solutions. They took a deeper dive into various topics, including the importance of communication, what a responsible program looks like, overdraft litigation procedures and current trends in the industry. In case you missed it, check out the episode here.

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As we emerge from the impact of the pandemic, community banks and credit unions are focused on how to recover revenue lost to a decline in transaction volume and non-interest income sources. But as consumers remain cost sensitive and competition from fintechs increases, learn how the short-term impact of raising service fees can damage account holder relationships and threaten long-term recovery.

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Our very own Cheryl Lawson joined BankBeat publisher Tom Bengtson for an insightful discussion about overdraft solutions, including current challenges and complexities, the proper safeguards and what community bankers should plan for in the future. In case you missed it, check out the video interview.

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Melanie plays an important part in coordinating the training opportunities we offer to help take your program to the next level. Our hats are off to Melanie for managing the program. We invite you to take a moment to meet her and find out what fuels her passion and drive. 

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A fully disclosed overdraft program helps consumers make an informed decision when they’re looking for a way to address occasional financial shortfalls and emergencies. With regulatory and legal scrutiny on the rise, it’s also the best way for your institution to avoid potential compliance and legal uncertainty. Learn how a professional, in-depth review of your program disclosures, procedures, employee training and communications materials can reduce your risks, while greatly improving your program’s overall results.

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Spring has new meaning this year as we move into what is hopefully a brighter, more normal environment. As you consider ways to make the most of the opportunities that lay ahead, make sure your overdraft strategy includes compliant processes and the program management support necessary to optimize your service and performance results. With so many pressing matters on your plate, you don't have to do it alone. Here are a few proven recommendations and resources from JMFA to help you get the best possible outcomes in 2021.

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