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JMFA Welcomes New Regional Directors
JMFA Welcomes New Regional Directors
COMPANY NEWS
As economic conditions continue to provide challenges to consumers and businesses across the U.S., JMFA is committed to serving the changing needs of community banks and credit unions. In order to provide additional resources  to our clients and industry partners, we are pleased to announce the addition of the following new Regional Directors to our team of professional consultants and performance improvement experts. Read more
Categories: Articles
PODCAST: The Ins & Outs of Contract Negotiations to Maximize Savings
PODCAST: The Ins & Outs of Contract Negotiations to Maximize Savings

Our latest podcast covers ways to address immediate revenue needs by looking at savings opportunities within your vendor contracts. In this episode, you’ll learn useful tips on how to improve the bottom line without putting an extra strain on your internal resources.

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Are You Providing Enough Support to Your Compliance Officer?
Are You Providing Enough Support to Your Compliance Officer?
Compliance Corner

Now more than ever, your compliance officer may be struggling to keep up with the massive number of regulatory alerts and changes occurring across the industry. Learn how you can better support their efforts, supplement their expertise and protect against legal scrutiny.  

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How Does Compliance Affect Customer Experience?
How Does Compliance Affect Customer Experience?
Ask the Expert Series

Customer service has never been more important than in the crisis we’re facing today. A 100% compliant and transparent overdraft program can enhance your account holders’ experience and help you better serve them now and in the future.  

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Does Your Overdraft Solution Pass the Pandemic Stress Test?
Does Your Overdraft Solution Pass the Pandemic Stress Test?

For the millions of Americans who are facing the economic impact of the coronavirus, a little financial security can go a long way toward reducing stress and anxiety. Take a look at your overdraft strategy to make sure you are providing a fully disclosed safety net that will help your account holders get through this uncertain time.

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Three Reasons You Have Leverage to Negotiate Vendor Contracts Right Now
Three Reasons You Have Leverage to Negotiate Vendor Contracts Right Now
Ask the Expert Series

Thinking your bank or credit union isn’t large enough to negotiate major savings on your vendor contracts—especially now with the COVID-19 crisis? Think again. Here are the truths about negotiating that you can’t afford to ignore.  

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Webinar: Safeguard Member Relationships, Revenue & Reputation
Webinar: Safeguard Member Relationships, Revenue & Reputation
Learn how you can safeguard your credit union from compliance and legal scrutiny, while improving your service delivery and generating revenue.  Hosted by JMFA’s principal compliance liaison for overdraft services this webinar will provide insight on how to implement best practices that result in offering stronger value to your members, additional peace of mind and a reliable revenue stream.

 

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The Minimalist Mindset in Action
The Minimalist Mindset in Action
4 Ways to Save Time & Money on Vendor Contracts

Apply these minimalist principles at your bank or credit union, including in your contract negotiations, to free up a significant amount of time and money. 

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Physical Distancing Increases the Need for Engaging Communication
Physical Distancing Increases the Need for Engaging Communication
3 ways you can increase connections and confidence for employees and account holders

Maintaining confident, knowledgeable employees and fully informed consumers is essential for any successful business. But that has become more difficult to do in the environment we are experiencing. Here are a few ways you can stay connected with your employees and account holders to maintain a caring, effective work environment and lasting consumer relationships.

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GIVING BACK TO THOSE WHO NEED IT MOST
GIVING BACK TO THOSE WHO NEED IT MOST
STAFF SPOTLIGHT: Jan Southern Assists Houston Area Food Bank

It’s easy to feel helpless during uncertain times—especially when we are required to be #alonetogether. While we all depend on each other to get through tough times, some are forced to rely on others even to fulfill their basic needs. Giving back to those who need it most is more important than ever right now and gives us an opportunity to do our part. Jan Southern, Senior Relationship Manager at JMFA, did just that when she volunteered at the Houston Area Food Bank. For that we wish to give her a huge shout out and thank her for her service to others and being a shining example of JMFA’s values. Stay safe, stay healthy and together we will be #JMFAStrong!

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Categories: Articles
Credit Union Vendor Management Enters Partnership with JMFA for Contract Negotiations
Credit Union Vendor Management Enters Partnership with JMFA for Contract Negotiations

PRESS RELEASE

FOR IMMEDIATE RELEASE

April 27, 2020

Credit Union Vendor Management (CUVM), the vendor management solution for LEVERAGE, Credit Union Solutions Group, and Mountain West Credit Union Association, announces a business partnership with John M. Floyd & Associates (JMFA) Contract Optimizer as the preferred provider of vendor contract negotiation services for credit unions.

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Does Your Overdraft Program Treat Account Holders Like People … or Data Points?
Does Your Overdraft Program Treat Account Holders Like People … or Data Points?

Certain types of overdraft programs offer an important service that puts your account holders’ best interests first. Other types of programs focus solely on minimizing losses, to the point where people become little more than an aggregation of data. Which sounds like a more consumer-friendly option? More importantly: which approach is your bank or credit union using?

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JMFA PODCAST: Collecting on Overdrawn or Charged-Off Accounts During COVID-19
JMFA PODCAST: Collecting on Overdrawn or Charged-Off Accounts During COVID-19

As consumers start to receive stimulus payments there is no specific provision in the CARES Act for collecting on negative balances or accounts previously charged off due to a negative balance. This episode features a discussion of the potential reputational risks and compliance concerns.

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A Spring-Cleaning Checklist for Your Overdraft Program
A Spring-Cleaning Checklist for Your Overdraft Program
Dust off your overdraft program and ensure it is in tip-top shape with this convenient checklist. Read more
JMFA Podcast: Overdraft Insights Amid the COVID-19 Crisis
JMFA Podcast: Overdraft Insights Amid the COVID-19 Crisis
In light of the coronavirus pandemic, JMFA CEO John Cohron offers initial key takeaways and shares insight on how community banks and credit unions can adjust their overdraft programs in order to support their account holders, while also mitigating losses.

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