Roy Seifert is the head trainer at JMFA. His job is to train our clients' staff on Overdraft Privilege. He has been doing corporate education and training for 44 years; 13 of those years with JMFA. His involvement in the development of customized course materials and employee training opportunities helps JMFA clients to increase staff confidence, enhance their overdraft program implementation and take their performance results to the next level. For example, he also was featured on a JMFA podcast episode on why training is a valuable tool to create a win for all.
Q&A with Roy Seifert
How do you approach your role at JMFA?
Training is such an important element of our Overdraft Privilege program. Our clients' staff must be able to effectively explain Overdraft Privilege and be able to handle account holder questions and concerns. I approach training with energy and enthusiasm and try to infuse that enthusiasm in our clients' staff.
What do you find most rewarding about your role at JMFA?
The most rewarding aspect of my job is seeing and hearing the understanding from our clients' staff—helping them realize the value and benefits of Overdraft Privilege which will help them to help their account holders in the same way. I call those "ah-ha moments" when the lightbulb of understanding comes on.
What motivates you each day?
I love to train; I've been doing it for 44 years. I like the feeling of accomplishment when I know students are understanding. It's the student feedback that keeps me motivated.
What do you like to do when you aren't assisting our clients?
I have a wide range of hobbies. Next to my JMFA laptop is my ham radio setup. I like to design and build electronic projects. I do leather work, and I'm an amateur gunsmith.
What can you tell us about the nickname, Cowboy Roy, aka Eight Bits?
I participate in a hobby called “Cowboy Action Shooting”, where you shoot 19th century replica firearms in competition. When you play the game, you assume an alias based on a western TV or movie character, a real person from the 19th century, or make one up. I've always liked the Maverick gambler character, so my alias is "Eight Bits" as in a dollar. My holsters are decorated with real 1880 Morgan silver dollars.
Fill in the blank: I once met....
When I was in college, I worked at the McDonalds in Westwood Village near UCLA in California. I served Buddy Hackett and Vincent Price a hamburger.