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Does Your Overdraft Program Place Value Above Fees?
Does Your Overdraft Program Place Value Above Fees?

When you think about your institution’s overdraft protection service, are you looking at it from your account holders' perspective? Check out these three questions to learn more about how the structure of your overdraft program can make all the difference...especially when it comes to creating more value.


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Categories: Overdraft PrivilegeArticles
Tags: feesoverdraft feesbest practicesoverdraft practicesaccount holder strategiesaccount holder retentionservice
How to Best Avoid a Cyber Attack
How to Best Avoid a Cyber Attack

Does cyber security keep you up at night? Maybe it should. If large, supposedly secure companies like Equifax can be breached by hackers, do any of us stand a chance? While nothing is certain in this life, you can help prevent cyber attacks and be ready in advance with up-to-date knowledge and proper planning.

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Categories: ArticlesActiveRecruitment Services
Tags: Charles ShanleyRecruitment Servicestechnology costscyber security
The Value of Validating the Negotiated Contract
The Value of Validating the Negotiated Contract

Even the best negotiators can miss opportunities and savings when it comes to vendor contracts. Luckily, we know what to look for, what to ask for, and how to get it. How much could you be missing out on?

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Categories: Contract RenegotiationsArticles
Tags: Kelly Flynncontract reviewevaluationnegotiating contractsexpense reduction
Human Capital: How Highly Do You Value Your People?
Human Capital: How Highly Do You Value Your People?

Somewhere along the line, it’s been forgotten that it’s people who drive business, not machinery or technology. Are you taking the right steps to ensure your financial institution properly values its #1 asset: its people?

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Categories: Recruitment ServicesArticles
Tags: Charles Shanleytalenthuman capitalstaffingculturepersonnelemployee retentionhiring
What’s Your Litmus Test for Quality Service?
What’s Your Litmus Test for Quality Service?
Make sure your strategies align with account holder needs

Staying focused on what it means to fully meet account holders’ needs has become a key requirement for maintaining high service and loyalty ratings. This is especially true as technology and non-traditional financial service providers transform the competitive landscape. In a recent survey by Consumer Reports, 72,000 participants weighed in on their satisfaction levels...

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Categories: Overdraft PrivilegeArticles
Tags: overdraft programSusan Prelloverdraft strategyaccount holder strategiesserviceoverdraft service
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