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Four Letters. Infinite Potential.
You’re in position. Holding the reins. Will you win the race?
You’re in position. Holding the reins. Will you win the race?

The first Saturday in May is the Kentucky Derby...one of the greatest thoroughbred races of the year! Around this big event we are reminded about staying focused on winning. It’s never too late to get out of the post early and lead the pack in your market to finish the year with profitable growth!  If you continue at your current pace, where will you end up? Behind or ahead on reaching your most critical initiatives for your bank or credit union?

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Categories: Overdraft PrivilegeRecruitment ServicesContract RenegotiationsArticles
Tags: talentincome enhancementperformance improvementbankscredit unionscontract reviewoverdraft strategyaccount holder retention
Whoops, they did it again!
Wells Fargo once again fined for unfair practices.  The settlement is one of the largest to date imposed by the CFPB.
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Categories: Overdraft PrivilegeArticles
Tags: trainingcompliance risksCFPBConsumer FInancial Protection Bureau
Staff Spotlight: Consultant Celebrates Career Milestone
When you find a great employee, you hold on to them. And when we found Jan Southern, we never let go. This year we are excited to celebrate 37 years with Jan, more than any employee in the JMFA family. She has an extensive array of experience, knowledge, and client interfacing. Bravo Jan, we are honored to have you as a part of our team!
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Categories: Articles
Tags: Jan Southernbankscredit unionsannouncementJMFA NewsJMFA clientsstaff spotlight
5 Rules for Creating an Irresistible Culture
An irresistible company culture can be the key to employee retention and account holder satisfaction, but only if done correctly. Discover five guiding principles that will help you redefine your culture in a way that will appeal to your employees and result in an improved service environment that will be noticed by your account holders.
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Categories: Recruitment ServicesArticles
Tags: Charles ShanleyHRleadershipbest practicesbankscredit unionsculturebusiness culturepersonnelemployee retentionhiring
Complacency is Comfortable, But the Results Can be Costly
Putting off until tomorrow what should be done today may sound pretty reasonable when you have a lot on your plate or aren’t comfortable stepping out of your everyday routine. But as competition increases and consumers expect more from financial services, complacency can cost you dearly. Learn more about the pitfalls of procrastination and how a commonsense approach to overdraft services can increase performance, improve service and keep your institution competitive in your market.
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Categories: Overdraft PrivilegeArticles
Tags: Generating Incometrainingoverdraft programfull disclosureoverdraft strategyaccount holder retentionJim Griffis
JMFA NEWS: Crissandra Fry joins JMFA as Regional Director for Pacific Northwest Region
When it comes to knowing the needs of our industry, you can depend on Crissandra Fry. Lucky us, Crissandra recently joined JMFA as our new Regional Director for the Pacific Northwest. She has over 20 years of experience in the financial industry and her vast knowledge and problem-solving skills will be of great benefit to us, and to you.
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Categories: Articles
Tags: bankscredit unionsannouncementJMFA NewsJMFA clientsstaff spotlightCrissandra Fry
JMFA NEWS: Staff Spotlight on Chris Karstens
Congratulations to Chris Karstens, the new IT Director at JMFA.  Chris has been with us for 10 years and has over 20 years of experience and insight into the fast-paced world of IT. He will continue the JMFA legacy of providing exceptional service and ensuring our IT support delivers exactly what our clients need for successful program results.  Learn more about Chris and how he continues to be a shining star for JMFA.
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Categories: Articles
Tags: bankscredit unionsannouncementJMFA NewsJMFA clientsstaff spotlightChris KarstensPrivilege Manager CRM
Optimize Your Growth in 2018
Focus your efforts where you can get the best results

Growth is expected to be an enormous opportunity in 2018 for financial institutions that create exceptional account holder experiences. But competition continues to be tough from traditional sources and new online players that offer convenience and mobility—but may be lacking that personal touch that many account holders still desire. Learn how to solidify existing relationships and attract new business opportunities by maximizing your products and services to meet ongoing consumer needs.

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Categories: Overdraft PrivilegeArticles
Tags: incomecustomer serviceoverdraft feesbest practicesbankscredit unionsOverdraft programsRichard Milleraccount holder strategies; growth strategies;
JMFA Academy: Resolve to Improve Staff Training in 2018
As a new year filled with potential unfolds, are you confident that your employees have a complete understanding of how your programs and processes work? Do they understand the important role they play in maintaining the institution’s compliance? No matter what your resolutions might be for 2018, without proper training your staff may have difficulty helping you meet your performance and service goals. Learn more about JMFA’s free overdraft program management training opportunities in 2018 that will set you on a path to improved service delivery, increased revenue and compliance peace of mind.

 

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Categories: Overdraft PrivilegeArticles
Tags: trainingJMFA clientsJMFA Academy
JMFA News: Paul McFarland promoted to Engagement Manager

Congratulations to Paul McFarland! At our employee meeting in January Paul was recognized for his achievements and promoted to Engagement Manager.  Learn more about Paul and how he is looking forward his new role and responsibilities.

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Categories: Articles
Tags: bankscredit unionsannouncementJMFA NewsJMFA clientsPaul McFarlandstaff spotlight
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