800-809-2307
Four Letters. Infinite Potential.
How to Best Avoid a Cyber Attack
How to Best Avoid a Cyber Attack

Does cyber security keep you up at night? Maybe it should. If large, supposedly secure companies like Equifax can be breached by hackers, do any of us stand a chance? While nothing is certain in this life, you can help prevent cyber attacks and be ready in advance with up-to-date knowledge and proper planning.

Read more
The Value of Validating the Negotiated Contract
The Value of Validating the Negotiated Contract

Even the best negotiators can miss opportunities and savings when it comes to vendor contracts. Luckily, we know what to look for, what to ask for, and how to get it. How much could you be missing out on?

Read more
Human Capital: How Highly Do You Value Your People?
Human Capital: How Highly Do You Value Your People?

Somewhere along the line, it’s been forgotten that it’s people who drive business, not machinery or technology. Are you taking the right steps to ensure your financial institution properly values its #1 asset: its people?

Read more
What’s Your Litmus Test for Quality Service?
What’s Your Litmus Test for Quality Service?
Make sure your strategies align with account holder needs

Staying focused on what it means to fully meet account holders’ needs has become a key requirement for maintaining high service and loyalty ratings. This is especially true as technology and non-traditional financial service providers transform the competitive landscape. In a recent survey by Consumer Reports, 72,000 participants weighed in on their satisfaction levels...

Read more
How to Prepare for (and Ace!) an Interview
How to Prepare for (and Ace!) an Interview
Tips for recent grads (Part 1)

You’ve got your degree in hand or maybe you’re looking to make a career move. The mission is to find employment that’s a perfect fit with your skills, interests, and personality. Interviewing for a job is a skill in and of itself, but it’s something you can master quickly with the right guidance. I’m giving you all my best advice from years as a professional recruiter…so let’s get to it!

Read more
Don’t Sign That Contract Without a Second Opinion
Don’t Sign That Contract Without a Second Opinion

Are you missing out when it comes to contract negotiations? A third-party review by experts who know the ins and outs of vendor negotiations may be the key to unlocking huge savings for your bank or credit union.

Read more
Has the CFPB's Mission Changed?
Has the CFPB's Mission Changed?

NEW STRATEGIC PLAN NARROWS THE FOCUS OF CONSUMER PROTECTION AGENCY

With the release of the new Strategic Plan from the CFPB, many are left with questions on regulation compliance. Without a doubt JMFA’s recommendations for overdraft protection will keep your institution fully compliant. If you have any questions or uncertainty we are here to help you stay on target.

Read more
NSF and OD income continues to rise
NSF and OD income continues to rise
Are you getting your piece of it?
Looking ahead, some projections suggest overdraft revenue could eclipse the total industry-wide by 2020. Do you have a long-term strategy in place for your financial institution when it comes to protecting one of your most important revenue sources? Pricing and service are important areas and should not be overlooked.
Read more
You’re in position. Holding the reins. Will you win the race?
You’re in position. Holding the reins. Will you win the race?

The first Saturday in May is the Kentucky Derby...one of the greatest thoroughbred races of the year! Around this big event we are reminded about staying focused on winning. It’s never too late to get out of the post early and lead the pack in your market to finish the year with profitable growth!  If you continue at your current pace, where will you end up? Behind or ahead on reaching your most critical initiatives for your bank or credit union?

Read more
Whoops, they did it again!
Wells Fargo once again fined for unfair practices.  The settlement is one of the largest to date imposed by the CFPB.
Read more
Staff Spotlight: Consultant Celebrates Career Milestone
When you find a great employee, you hold on to them. And when we found Jan Southern, we never let go. This year we are excited to celebrate 37 years with Jan, more than any employee in the JMFA family. She has an extensive array of experience, knowledge, and client interfacing. Bravo Jan, we are honored to have you as a part of our team!
Read more
Categories: Articles
5 Rules for Creating an Irresistible Culture
An irresistible company culture can be the key to employee retention and account holder satisfaction, but only if done correctly. Discover five guiding principles that will help you redefine your culture in a way that will appeal to your employees and result in an improved service environment that will be noticed by your account holders.
Read more
Complacency is Comfortable, But the Results Can be Costly
Putting off until tomorrow what should be done today may sound pretty reasonable when you have a lot on your plate or aren’t comfortable stepping out of your everyday routine. But as competition increases and consumers expect more from financial services, complacency can cost you dearly. Learn more about the pitfalls of procrastination and how a commonsense approach to overdraft services can increase performance, improve service and keep your institution competitive in your market.
Read more
JMFA NEWS: Crissandra Fry joins JMFA as Regional Director for Pacific Northwest Region
When it comes to knowing the needs of our industry, you can depend on Crissandra Fry. Lucky us, Crissandra recently joined JMFA as our new Regional Director for the Pacific Northwest. She has over 20 years of experience in the financial industry and her vast knowledge and problem-solving skills will be of great benefit to us, and to you.
Read more
Categories: Articles
JMFA NEWS: Staff Spotlight on Chris Karstens
Congratulations to Chris Karstens, the new IT Director at JMFA.  Chris has been with us for 10 years and has over 20 years of experience and insight into the fast-paced world of IT. He will continue the JMFA legacy of providing exceptional service and ensuring our IT support delivers exactly what our clients need for successful program results.  Learn more about Chris and how he continues to be a shining star for JMFA.
Read more
Categories: Articles
RSS
12345678910Last
100% 12 months 2020 2020 vision 40 years abusive abusiveness Academy account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders accountability Achieve achievements Advancements Advice Agreement alerts analysis Analytics announcement ask the expert Assistance ATM ATMs Attendees attorneys attracting talent auto loans Automation B2B Balance Bank Bank of Pacific Banking banking services banks banks and credit unions batching Benefit best practices board governance board member board of directors Bob Layendecker bottom line branch equipment branch profitability branding Bryan Hanks budget budgets bundling business business culture business environment business practices business processes business strategies calendar career advice Career Goal CARES Act case studies Case Study CDC CEO CEO onboarding certainty CFPB Challenges change charitable Checklist Cher Cheryl Lawson Choose Chris Karstens claim clarity class action class-action lawsuit Classroom clients Cloud Cohron collections CommFirst Federal Credit Union commitment committed Communication communications communities community community banks Community Outreach Referral Program Competition Competitive Complaint Compliance compliance examinations compliance review compliance risks compliant condition conduct Conferences connection Consistency Consistent consultant Consultation consulting Consumer Consumer FInancial Protection Bureau consumer protection Consumer-focused Consumers Contingency Contingency Pricing contingency-based contingency-based fees Contract Contract Analysis Contract Negotiation contract negotiations contract negotiator Contract Optimizer Contract Renegotiations contract review contract staffing Contracts Convenience core processor contracts Cornerstone Credit Union League coronavirus corporate culture corporate governance costs Courtesy Pay COVID-19 CPE credits Credit Card credit card contracts credit card processing credit cards credit report Credit Union Credit Union Vendor Management credit unions crisis Crissandra Fry CSS culture customer customer experience customer service CUVM cyber security Damian Data Data Analytics database Deal debit debit card contracts Debt deceptive Decisions Demand Letters Department of Labor Deposit deposits Development Dick Miller digital directors Disclosed disclosures discounts Discussion Dodd-Frank Act dollars donation Donna Sumrall Dynamic economy Education efficiency studies election Email Emergencies Emergency employed employee employee retention employees EMV migration enforce enforcement Engagement Errors evaluation Evolve executive search Expectations Expense expense management expense reduction expenses Experience Expert expert negotiations expertise Experts expire Facilitators families FastTrack FDIC Federal Reserve Federal Reserve Board fee Feedback fees Financial Financial Institution financial institutions financial services financial stability Financial Worry FinTech Fixed limits Fixed-limit Floyd's Forum Forrester Free Analysis full disclosure Fully Fully Disclosed fully disclosed overdraft program funds Gen Z Generating Income generating leads generation Generation Z Gift global Goals governance government government agencies Grow Gym Halloween Hammond Happiness health hiring HKW Holiday Holidays Houston Area Food Bank Houston Livestock Show and Rodeo HR HR policies Hubur human capital human resources Implementation important Improved improved efficiencies improved results Inc. income income enhancement Industry information technology Innovate Innovative Institution interests internet banking services interview strategies interview tips IT contracts Jackson Jai Jai Darden James Jamone Moore Jan Southern Jennifer Peoples Jennifer Simmons Jim Griffis Jimmy Nguyen JMFA JMFA Academy JMFA clients JMFA News JMFA Next Generation Overdraft Privilege Joe Marsh John Cohron John M. Floyd John M. Floyd & Associates judicial justification Kelli Silvernale NCUA Kelly Flynn Kennedy knowledge law lawsuits Lawyer leaders leadership Learn Learning Legal legal risk legislative lending program Lesson leverage Limit Limits Literacy litigation litigators lives loans local Long Term Long-Term lost revenue Maggie Thompson Maintenance manage Managed management Mark Roe marketing marketplace Mary Soergel Matrix Matrix-based measurable measurable results meeting Member Members Midwest Region Millennial Millennials mindset minimalism minimalist Mississippi Missouri Mobile Banking Model monetary Money Morrison & Foerster Partner mortgages Most Valuable Provider NAFCU NCUA negative balance Negative Settlement Negotiate negotiating contracts negotiator Net Operating Analysis New Decade New Year New Year's Next Generation JMFA Overdraft Privilege NOA Non-Compliant non-disclosed Non-Interest Income NSF NSF fees Obrea Poindexter OCC Officer Oliver Ireland onboarding Online Opportunities Opportunity Opt-In organization Organizational Health Outcomes outsourcing Overdraft overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft privilege program overdraft program Overdraft programs overdraft protection programs Overdraft Protection Service overdraft service overdraft services overdraft strategy overdrafts overdrawn Overspending pandemic Partner partnership Paul McFarland paycheck emergency payday loans Payments Pennsylvania performance personnel physical distancing plan planning Plus4 Credit Union podcast policies Policy POS Positive Swipe practice practices Press Release Privilege Manager CRM proactive procedure process process improvement Processing product profitability Productivity Products Professional Profitability Improvement Program Program Management programs prohibited project staffing Promotions Proposals Provider providers PwC Quality quantity Reactive reality Recruitment Services recruitment strategies reduce expenses refer referral Reg E regional director regulation Regulation E regulations regulators regulatory relationship Relationships remote Renegotiate Renewal Reporting Reputation resolutions Resources Results Retail Retaining Employees Retention Retirement revenue revenue enhancement review Richard Miller risk risks ROI Ron Jennings Roy Roy Seifert Rules Ryan Armstrong Sales Salesforce Satisfaction savings Scrutiny secrets Security senate Senior Relationship Manager service service agreements service contracts service delivery Services Sessions settlement shareholders Sheila Bridges Shopping social distancing Social Events social media Software Solution solutions specialization Spending staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders standard Statistics stimulus payments Strategic Planning Strategies Strategy streamline Stressful succeed Success success factors Succession plan succession planning Support survey Susan Prell system talent team team members technology technology costs technology upgrades technology utilization temporary staff term Text Third-Party Expert third-party providers third-party vendor contracts third-party vendors threat three Tim Strandquist Time Tools Tracking Trainer training transaction Transparency Transparent Travel Treats trends Trey Martin Trust UDAAP uncertain times unemployment unfair updates Upgrades Value Variable Variable Limits Vendor vendor agreements vendor contract negotiations vendor contracts vendor management services vendor performance vendors video violation volunteer Walker Washington Washington Savings Bank webinar Webinars weeks Westmoreland Community FCU Whitney & Company Wish list women work Workshops YouTube