Congress and regulators are busy re-evaluating the rules governing consumer financial products and considering ways to possibly relieve the regulatory burden on smaller financial institutions. In the meantime, how can you rest assured that your products and services are in line with all compliance expectations? For starters, make sure your overdraft program adheres to the following best practices related to full disclosure, reasonable fees, effective communications and knowledgeable program management.

We are thrilled to welcome Bob Bearden to JMFA! Based out of San Diego, Bob will be working with banks and credit unions throughout California and Nevada on increasing profit and standing out from the competition. He brings a wealth of knowledge, 30 years of banking experience, and has worked on all sides of the industry. Get to know more about Bob.

When your account holders need a little help at the end of the month or because of an unplanned financial situation, where do they turn?  A 100 percent compliant overdraft program – with fully disclosed fees – provides a valuable service to your account holders when they need it most. Plus, it helps them to avoid hidden charges and is much more convenient than other, more costly options.

When you think about your institution’s overdraft protection service, are you looking at it from your account holders' perspective? Check out these three questions to learn more about how the structure of your overdraft program can make all the difference...especially when it comes to creating more value.

Does cyber security keep you up at night? Maybe it should. If large, supposedly secure companies like Equifax can be breached by hackers, do any of us stand a chance? While nothing is certain in this life, you can help prevent cyber attacks and be ready in advance with up-to-date knowledge and proper planning.

Even the best negotiators can miss opportunities and savings when it comes to vendor contracts. Luckily, we know what to look for, what to ask for, and how to get it. How much could you be missing out on?

Somewhere along the line, it’s been forgotten that it’s people who drive business, not machinery or technology. Are you taking the right steps to ensure your financial institution properly values its #1 asset: its people?

Staying focused on what it means to fully meet account holders’ needs has become a key requirement for maintaining high service and loyalty ratings. This is especially true as technology and non-traditional financial service providers transform the competitive landscape. In a recent survey by Consumer Reports, 72,000 participants weighed in on their satisfaction levels...

You’ve got your degree in hand or maybe you’re looking to make a career move. The mission is to find employment that’s a perfect fit with your skills, interests, and personality. Interviewing for a job is a skill in and of itself, but it’s something you can master quickly with the right guidance. I’m giving you all my best advice from years as a professional recruiter…so let’s get to it!