800-809-2307
Four Letters. Infinite Potential.
You’re in position. Holding the reins. Will you win the race?
You’re in position. Holding the reins. Will you win the race?

The first Saturday in May is the Kentucky Derby...one of the greatest thoroughbred races of the year! Around this big event we are reminded about staying focused on winning. It’s never too late to get out of the post early and lead the pack in your market to finish the year with profitable growth!  If you continue at your current pace, where will you end up? Behind or ahead on reaching your most critical initiatives for your bank or credit union?

Read more
Whoops, they did it again!
Wells Fargo once again fined for unfair practices.  The settlement is one of the largest to date imposed by the CFPB.
Read more
Staff Spotlight: Consultant Celebrates Career Milestone
When you find a great employee, you hold on to them. And when we found Jan Southern, we never let go. This year we are excited to celebrate 37 years with Jan, more than any employee in the JMFA family. She has an extensive array of experience, knowledge, and client interfacing. Bravo Jan, we are honored to have you as a part of our team!
Read more
Categories: Articles
5 Rules for Creating an Irresistible Culture
An irresistible company culture can be the key to employee retention and account holder satisfaction, but only if done correctly. Discover five guiding principles that will help you redefine your culture in a way that will appeal to your employees and result in an improved service environment that will be noticed by your account holders.
Read more
Complacency is Comfortable, But the Results Can be Costly
Putting off until tomorrow what should be done today may sound pretty reasonable when you have a lot on your plate or aren’t comfortable stepping out of your everyday routine. But as competition increases and consumers expect more from financial services, complacency can cost you dearly. Learn more about the pitfalls of procrastination and how a commonsense approach to overdraft services can increase performance, improve service and keep your institution competitive in your market.
Read more
JMFA NEWS: Crissandra Fry joins JMFA as Regional Director for Pacific Northwest Region
When it comes to knowing the needs of our industry, you can depend on Crissandra Fry. Lucky us, Crissandra recently joined JMFA as our new Regional Director for the Pacific Northwest. She has over 20 years of experience in the financial industry and her vast knowledge and problem-solving skills will be of great benefit to us, and to you.
Read more
Categories: Articles
JMFA NEWS: Staff Spotlight on Chris Karstens
Congratulations to Chris Karstens, the new IT Director at JMFA.  Chris has been with us for 10 years and has over 20 years of experience and insight into the fast-paced world of IT. He will continue the JMFA legacy of providing exceptional service and ensuring our IT support delivers exactly what our clients need for successful program results.  Learn more about Chris and how he continues to be a shining star for JMFA.
Read more
Categories: Articles
Optimize Your Growth in 2018
Focus your efforts where you can get the best results

Growth is expected to be an enormous opportunity in 2018 for financial institutions that create exceptional account holder experiences. But competition continues to be tough from traditional sources and new online players that offer convenience and mobility—but may be lacking that personal touch that many account holders still desire. Learn how to solidify existing relationships and attract new business opportunities by maximizing your products and services to meet ongoing consumer needs.

Read more
JMFA Academy: Resolve to Improve Staff Training in 2018
As a new year filled with potential unfolds, are you confident that your employees have a complete understanding of how your programs and processes work? Do they understand the important role they play in maintaining the institution’s compliance? No matter what your resolutions might be for 2018, without proper training your staff may have difficulty helping you meet your performance and service goals. Learn more about JMFA’s free overdraft program management training opportunities in 2018 that will set you on a path to improved service delivery, increased revenue and compliance peace of mind.

 

Read more
JMFA News: Paul McFarland promoted to Engagement Manager

Congratulations to Paul McFarland! At our employee meeting in January Paul was recognized for his achievements and promoted to Engagement Manager.  Learn more about Paul and how he is looking forward his new role and responsibilities.

Read more
Categories: Articles
RSS
12345678910Last
2020 account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders Advice Agreement Analytics announcement ATMs attracting talent Automation B2B Bank Bank of Pacific Banking banking services banks batching Benefit best practices board governance board member board of directors bottom line branch equipment branch profitability branding Bryan Hanks budget business culture business environment business practices business processes business strategies career advice Case Study CEO onboarding CFPB change Charles Shanley Cher Cheryl Lawson Choose Chris Karstens Cloud Communication communications Competitive Complaint Compliance compliance examinations compliance risks compliant Consistency Consistent Consumer Consumer FInancial Protection Bureau consumer protection Consumers Contingency Contract contract negotiations Contract Optimizer Contract Renegotiations contract review contract staffing Contracts core processor contracts Cornerstone Credit Union League corporate culture corporate governance CPE credits credit card contracts credit cards Credit Union credit unions Crissandra Fry CSS culture customer service cyber security Darin Byrd Data Deal debit card contracts Decisions Dick Miller digital directors Disclosed Dynamic economy Education efficiency studies election employee employee retention employees EMV migration evaluation Evolve executive search Expectations expense management expense reduction expense studies expenses Expert Federal Reserve Board fees Financial Institution financial services financial stability FinTech Floyd's Forum Free Analysis full disclosure Fully Generating Income generating leads generation governance government Halloween hiring HR HR Consulting HR policies human capital human resources Implementation improved efficiencies improved results income income enhancement Innovate Innovative interview strategies interview tips IT contracts Jan Southern Jennifer Peoples Jim Griffis JMFA Academy JMFA clients JMFA News job search John M. Floyd Keith Hughey Kelly Flynn Kim Kreps leaders leadership Learning lending program Lesson Limits Linda Meyer Literacy litigation loans Long Term Long-Term Maintenance management Mark Roe marketing Matrix-based measurable Member Members Midwest Region Millennial Millennials Missouri Mobile Banking NAFCU NCUA Negotiate negotiating contracts Net Operating Analysis NOA Non-Interest Income Oliver Ireland onboarding Opportunities Opt-In Organizational Health outsourcing Overdraft overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft program Overdraft programs overdraft protection programs