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Fairy Godmothers: Every account holder should have one

A financial institution that watches out for its account holders' best interests? That earns fairy Godmother status. When it comes to the fixed-versus-dynamic overdraft limit debate, it’s easy to see that the former provides peace of mind and predictability while the latter leads to confusion and headaches all around.

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A new season is a time to change, update and grow

By Richard Miller, Executive Vice President


Changing seasons is often a time for making evaluations. Consider changing your overdraft program by including or enhancing a fully-disclosed model, which can benefit your account holders through authenticity, staff through clarity and the operations through profitability. By striving for transparency, your bank or credit union can transition its growth from occasional to perennial.

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Matrix overdraft systems: more risk than reward?

By Richard Miller, Executive Vice President


Overdraft programs with dynamic limits can be short-sighted by placing profit over principle at unfair and consequential expense to account holders. Their undisclosed methods can lead to higher charge-offs and account holder turnover. In contrast, a fully-disclosed overdraft program promotes transparency and responsible use, providing your account holders with a financial safety net at an established price, one designed to solve a short-term liquidity situation with your account holders.

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Don't be complacent about overdraft compliance

By Cheryl Lawson, EVP-Compliance Review


In the absence of a definitive regulatory ruling on overdraft strategies, some financial institutions have placed their overdraft program on autopilot or have put the idea of providing a financial safety net for their account holders on the back burner. If you’ve become complacent about overdraft compliance, learn how implementing a fully disclosed overdraft privilege program now can help you avoid increased regulatory scrutiny—regardless of when a final ruling is introduced, get back on track to improving overall performance and provide account holders with a valuable financial service.

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Top Five Plays for Building an All-Star Executive Team
By Charles Shanley, SPHR, SHRM-SCP, CFS 
Executive Vice President-Recruitment Services

Rock-star results require a diversity and depth of skills in today’s competitive business environment. High-caliber leadership is essential in dynamic workplaces that can include up to four generations of workers. Read the five steps necessary to access talent for long-term success.

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Solid Business Practices (Not Luck) Drive Success

By Mark Roe, National Director


Around St. Patrick's Day, luck is in the air. And while luck may be good for things like flipping a coin or avoiding a sudden downpour, it's not something you can count on in your business strategy.

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How to Respond to a Regulatory Hiatus
Hint: Don’t be complacent about overdraft program compliance

By Darin Byrd
VP, Strategic Sales

Regulators continue to contemplate their next move on new rulings for financial products and services.  For many financial institutions a feeling of uncertainty remains as to the impact of this regulatory hiatus. Learn more about comments made by regulators and compliance attorney panelists at the 2017 CUNA Government Affairs Conference (GAC), and discover how to avoid regulatory ambiguity and compliance risks. Read more
Value & Volume as a Business Model Offers the Best Results
By Richard Miller
Executive Vice President

Surprises in business are often undesirable and can lead to frustration for the customer. To prevent such instances, banks and credit unions should strive to offer programs, such as fully-disclosed overdraft program, that feature consistency and transparency. By treating a broad account holder base fairly— and not a select group greedily— it inspires a culture that encourages, rather than discourages, the use of a valuable service should they need it. Learn how you can achieve both your income and account holder satisfaction goals. Read more
JMFA News: Advanced User Sessions Combine Professional Consulting and Peer Review

During user sessions for JMFA Academy – held at the company’s Houston training center – bank and credit union clients participate in one-on-one interactive groups focused on how to improve overdraft program performance.  Learn about the top three takeaways from recent sessions and more.

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Trust-Building and Account Holder Retention Go Hand in Hand

Entrepreneur’s wisdom about relationships transcends industries

By Richard Miller, Executive Vice President

Accurate and upfront communications are key to long-standing account holder relationships. Delivering on your promise—whether at the brand or product and service level—lays a foundation of trust and reinforces value. Read how a retail and entrepreneurial legend parlayed these principles into the sale of his company to Warren Buffet.

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Love What You Do

Finding fulfillment in your work

Here are a few pieces of insight from an expert on connecting people.  Kim Kreps, one of our executive search directors, shares feedback on making the perfect match!

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Watch the Fees, Please

Don’t be complacent about the unintended consequences of raising fees

If your performance improvement plan includes raising your overdraft fees in 2017, have you fully considered the potential income and compliance consequences tied to this move? Learn how providing value and reliable service with a reasonably priced, fully disclosed overdraft solution can benefit your bank or credit union. Higher fees will only decrease program usage and lower volume to actually lower your income.

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Safe Harbor in a Storm

By Cheryl Lawson, EVP-Compliance Review

Where do your account holders turn in a financial emergency?

When account holders are struggling to make ends meet and experience a temporary shortfall, they appreciate knowing that their financial institution has their back to help them pay their expenses. Learn how a fully-disclosed overdraft program can provide peace of mind to your account holders when they sail through temporary rough financial waters.

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Sound New Year’s Principles are Beneficial All Year Long

By Cheryl Lawson, EVP-Compliance Review

Fairness, Convenience and Compliance are the Benchmarks of Overdraft Protection

New statistics released by the Federal Reserve in December speak loudly to the growth in non-cash payments – nearly 90 billion transactions by check or credit card in 2015, or about 60% of all occurrences. The volume creates strong non-interest income opportunities for financial institutions, and highlights the need to add or adapt an overdraft protection program. Learn how a fully-disclosed program anchored in fairness, convenience and compliance can be a win-win for consumers and financial institutions. 

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CEO Onboarding: Setting the Stage for Success

Becoming CEO in our industry can be an anxious time for a new leader, as well as the staff that he or she is set to lead. No matter how much industry experience a person brings to the table, settling into a new leadership role requires learning a different set of procedures, stepping into a unique work environment, and establishing trust with a new board, staff and account holders. Learn how you can help set the stage for achieving success with your onboarding program. 

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