With a savvy JMFA contract negotiator on your side, you can secure the best deals from your vendors and save money on your card processing contracts. Along the way, we can also help you secure “digital wallet” services that will help keep your offerings fresh and make you more appealing to the powerful Millennial market.

Everybody has questions the first day on the job. Likewise, bank and credit union employees will certainly have questions when you launch a new overdraft program. You’ll want to be able to answer these questions accurately so they are well-equipped to communicate information to your account holders, thus building trust and fostering a relationship. Learn about the value of proper training in this situation, and why it may not cost you any extra money to provide thorough and ongoing training—but it could greatly improve your bottom line. 

When it comes to analyzing and optimizing your bank or credit union’s non-interest income, revenue opportunities, organizational structure, contracts, processes, technology utilization and delivery channels, do you hire outside experts or make it an inside job? While you may initially lean toward tackling the project internally, it may be worth a second look at all the advantages a team of skilled consultants can offer your organization.

Having studied Part 1 of our two-part series for recent graduates on how to ace an interview, you already know how important pre-interview research is, the best time to arrive, and how to present yourself in person or on the phone in order to make a great first impression. Read on for the intricacies of the interview itself.

When an executive-level job candidate is matched with the perfect position and employer, and vice versa, we start living in the moment. One eye is never looking for “the next best thing” because both parties have found exactly that in each other. Discover how the perfect fit can be so important—and so freeing—for you and your bank or credit union.

Continuing professional education credits available for attending JMFA Academy

PRESS RELEASE

Sometimes hard to measure―but always impactful―a credit union’s member-centric culture can be a key influencer on financial results. Read the five questions you should be asking to determine if your credit union’s culture is truly member-centric―and the steps to take if it’s not. 

JMFA’s Executive Search Director, Kim Kreps, shares her experience working with a multi-generational workforce, addressing common workplace values, and attracting top talent in today’s ever-changing recruiting landscape. Discover some of the new expectations in today's workplace.

When it comes to your overdraft program is it the best it can be for your account holders? Learn how JMFA OVERDRAFT PRIVILEGE® met one client's selection criteria and how JMFA’s consultants, training and program management strategies continue to support their service philosophy and performance goals.

As consumers continue to enjoy more online and mobile options for completing transactions, ATMs remain a convenient way to access cash. But along with this convenience, your account holders expect safeguards to protect their personal information from potential fraud. If you haven’t yet upgraded your ATMs and debit cards to accept EMV technology, discover ways to keep costs under control and ways to offset the expenses and more.