When you think about your institution’s overdraft protection service, are you looking at it from your account holders' perspective? Check out these three questions to learn more about how the structure of your overdraft program can make all the difference...especially when it comes to creating more value.

Does cyber security keep you up at night? Maybe it should. If large, supposedly secure companies like Equifax can be breached by hackers, do any of us stand a chance? While nothing is certain in this life, you can help prevent cyber attacks and be ready in advance with up-to-date knowledge and proper planning.

Even the best negotiators can miss opportunities and savings when it comes to vendor contracts. Luckily, we know what to look for, what to ask for, and how to get it. How much could you be missing out on?

Somewhere along the line, it’s been forgotten that it’s people who drive business, not machinery or technology. Are you taking the right steps to ensure your financial institution properly values its #1 asset: its people?

Staying focused on what it means to fully meet account holders’ needs has become a key requirement for maintaining high service and loyalty ratings. This is especially true as technology and non-traditional financial service providers transform the competitive landscape. In a recent survey by Consumer Reports, 72,000 participants weighed in on their satisfaction levels...

You’ve got your degree in hand or maybe you’re looking to make a career move. The mission is to find employment that’s a perfect fit with your skills, interests, and personality. Interviewing for a job is a skill in and of itself, but it’s something you can master quickly with the right guidance. I’m giving you all my best advice from years as a professional recruiter…so let’s get to it!

Are you missing out when it comes to contract negotiations? A third-party review by experts who know the ins and outs of vendor negotiations may be the key to unlocking huge savings for your bank or credit union.

NEW STRATEGIC PLAN NARROWS THE FOCUS OF CONSUMER PROTECTION AGENCY

With the release of the new Strategic Plan from the CFPB, many are left with questions on regulation compliance. Without a doubt JMFA’s recommendations for overdraft protection will keep your institution fully compliant. If you have any questions or uncertainty we are here to help you stay on target.