800-809-2307
Four Letters. Infinite Potential.
5 Rules for Creating an Irresistible Culture
An irresistible company culture can be the key to employee retention and account holder satisfaction, but only if done correctly. Discover five guiding principles that will help you redefine your culture in a way that will appeal to your employees and result in an improved service environment that will be noticed by your account holders.
Read more
Complacency is Comfortable, But the Results Can be Costly
Putting off until tomorrow what should be done today may sound pretty reasonable when you have a lot on your plate or aren’t comfortable stepping out of your everyday routine. But as competition increases and consumers expect more from financial services, complacency can cost you dearly. Learn more about the pitfalls of procrastination and how a commonsense approach to overdraft services can increase performance, improve service and keep your institution competitive in your market.
Read more
JMFA NEWS: Crissandra Fry joins JMFA as Regional Director for Pacific Northwest Region
When it comes to knowing the needs of our industry, you can depend on Crissandra Fry. Lucky us, Crissandra recently joined JMFA as our new Regional Director for the Pacific Northwest. She has over 20 years of experience in the financial industry and her vast knowledge and problem-solving skills will be of great benefit to us, and to you.
Read more
Categories: Articles
JMFA NEWS: Staff Spotlight on Chris Karstens
Congratulations to Chris Karstens, the new IT Director at JMFA.  Chris has been with us for 10 years and has over 20 years of experience and insight into the fast-paced world of IT. He will continue the JMFA legacy of providing exceptional service and ensuring our IT support delivers exactly what our clients need for successful program results.  Learn more about Chris and how he continues to be a shining star for JMFA.
Read more
Categories: Articles
Optimize Your Growth in 2018
Focus your efforts where you can get the best results

Growth is expected to be an enormous opportunity in 2018 for financial institutions that create exceptional account holder experiences. But competition continues to be tough from traditional sources and new online players that offer convenience and mobility—but may be lacking that personal touch that many account holders still desire. Learn how to solidify existing relationships and attract new business opportunities by maximizing your products and services to meet ongoing consumer needs.

Read more
JMFA Academy: Resolve to Improve Staff Training in 2018
As a new year filled with potential unfolds, are you confident that your employees have a complete understanding of how your programs and processes work? Do they understand the important role they play in maintaining the institution’s compliance? No matter what your resolutions might be for 2018, without proper training your staff may have difficulty helping you meet your performance and service goals. Learn more about JMFA’s free overdraft program management training opportunities in 2018 that will set you on a path to improved service delivery, increased revenue and compliance peace of mind.

 

Read more
JMFA News: Paul McFarland promoted to Engagement Manager

Congratulations to Paul McFarland! At our employee meeting in January Paul was recognized for his achievements and promoted to Engagement Manager.  Learn more about Paul and how he is looking forward his new role and responsibilities.

Read more
Categories: Articles
How Does Your Institution Rank When It Comes to Disclosure?
How Does Your Institution Rank When It Comes to Disclosure?
Consumers are always interested in knowing how the products and services they use rank among competing options. When it comes to providing financial services, it’s important to demonstrate to both account holders and regulators that your products are compliant and easy-to-use. Learn what it takes to remove the guesswork and confusion from your overdraft program policies and procedures. Then watch as your disclosure and overall service delivery ranking rises to the top.   Read more
Finding Non-Interest Income to Add to Your Bottom Line

Margins on interest rates continue to be low. While economic conditions have improved a recession looms. Does your bank or credit union have sustainable non-interest income vehicles in place to withstand the current market? The right overdraft program can add to your bottom line and give your account holders an additional service to rely on in trying times. 

Read more
Make 2018 the Year You Stop Overpaying Vendors

Whether you’re looking to make a change or extremely satisfied with your current core vendors, contract negotiations can land you serious savings and bonuses that can be funneled back into your institution to help you meet your 2018 goals. Take a look at how an experienced contract negotiator can help ensure you’re not leaving any money on the table.

Read more
Life is uncertain: Protect what you have

There are a lot of unknown factors in the world today that can impact financial stability for consumers and financial institutions alike. But taking a wait and see attitude is no way to address the unknown with confidence. Learn how maintaining a fully disclosed overdraft program – based on the latest regulatory guidelines and best practices – can help protect your institution’s revenue, prevent regulatory uncertainty and provide your account holders with the resources they need to cover life’s unexpected expenses or emergencies.

Read more
A Cautionary Tale: Don’t Put Important Service Initiatives on Auto-Pilot

You may think everything is fine with your overdraft privilege program if no new policies have been issued and it is generating income. But, if you are allowing it to operate with little or no additional oversight, you could be setting yourself up for potential missteps or even violations that can result in costly consequences or poor performance. Learn more about the consequences of putting your overdraft program on auto-pilot.

Read more
With Cordray’s Departure, What Direction Will the CFPB Take?

On November 15th it was announced that Consumer Financial Protection Bureau director, Richard Cordray, is stepping down before the end of the month, eight months earlier than expected. Learn how we help our clients with the most accurate guidance and regulatory perspective.

Read more
Hiring Managers: Act Now to Start 2018 on a High Note

by Charles Shanley, Executive Vice President

Waiting to ring in 2018 before addressing your hiring needs? Don’t let end-of-the-year tasks keep you from getting ahead of the competition. Find out how you can stay ahead by using the final weeks of the year wisely.

Read more
Start Your Job Search Now for a Successful 2018

by Kim Kreps, Executive Search Director

Last January, did you resolve, with the best intentions, to put your job search into high gear? Or, perhaps you’re waiting for the holiday season to die down before checking out your career options? We have a little secret for you: contrary to what you may have heard about hiring around the holidays, NOW is actually the best time to get started on your job search. Read on to discover why you’ll have the edge over other candidates if you start today.  

Read more
RSS
12345678910Last
account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders announcement ATMs attracting talent Bank of Pacific banking services banks batching best practices board governance board member board of directors bottom line branch equipment branch profitability branding Bryan Hanks budget business culture business environment business practices business processes business strategies career advice Case Study CEO onboarding CFPB change Charles Shanley Cheryl Lawson Chris Karstens communications Compliance compliance examinations compliance risks compliant Consumer FInancial Protection Bureau consumer protection contract negotiations Contract Optimizer Contract Renegotiations contract review contract staffing Contracts core processor contracts corporate culture corporate governance CPE credits credit card contracts credit cards credit unions Crissandra Fry CSS culture customer service cyber security Darin Byrd debit card contracts digital directors economy efficiency studies election employee employee retention employees EMV migration evaluation executive search expense management expense reduction expense studies expenses Federal Reserve Board fees financial services financial stability FinTech Floyd's Forum full disclosure Generating Income generating leads generation governance government hiring HR HR Consulting HR policies human capital human resources improved efficiencies improved results income income enhancement interview strategies interview tips IT contracts Jan Southern Jennifer Peoples Jim Griffis JMFA Academy JMFA clients JMFA News job search John M. Floyd Keith Hughey Kelly Flynn Kim Kreps leaders leadership lending program Linda Meyer litigation loans management Mark Roe marketing measurable Midwest Region Millennial Millennials Missouri NCUA negotiating contracts Net Operating Analysis NOA Non-Interest Income Oliver Ireland onboarding Organizational Health outsourcing overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft program Overdraft programs overdraft protection programs overdraft service overdraft services overdraft strategy overdrafts Paul McFarland payday loans Pennsylvania performance performance improvement personnel planning Press Release Privilege Manager CRM proactive procedure process process improvement product profitability Profitability Improvement project staffing Recruiting Recruitment Services recruitment strategies re-engineering regional director regulation regulations regulators regulatory relationship resolutions Retaining Employees revenue revenue enhancement review Richard Miller ROI Ron Jennings savings senate service service agreements service delivery shareholders social media staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders Strategic Planning success factors