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JMFA PODCAST: Collecting on Overdrawn or Charged-Off Accounts During COVID-19
JMFA PODCAST: Collecting on Overdrawn or Charged-Off Accounts During COVID-19

As consumers start to receive stimulus payments there is no specific provision in the CARES Act for collecting on negative balances or accounts previously charged off due to a negative balance. This episode features a discussion of the potential reputational risks and compliance concerns.

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A Spring-Cleaning Checklist for Your Overdraft Program
A Spring-Cleaning Checklist for Your Overdraft Program
Dust off your overdraft program and ensure it is in tip-top shape with this convenient checklist. Read more
JMFA Podcast: Overdraft Insights Amid the COVID-19 Crisis
JMFA Podcast: Overdraft Insights Amid the COVID-19 Crisis
In light of the coronavirus pandemic, JMFA CEO John Cohron offers initial key takeaways and shares insight on how community banks and credit unions can adjust their overdraft programs in order to support their account holders, while also mitigating losses.

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Compliance Corner: When Doing the Right Thing is Also the Easiest Thing
Compliance Corner: When Doing the Right Thing is Also the Easiest Thing

Is “doing the right thing” difficult? Not when it comes to your overdraft program. Based on experience and direct feedback learn how access to the very best compliance support can save you time, money and so much more.

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Exceptional Service in Unprecedented Times
Exceptional Service in Unprecedented Times
Four ways to alleviate stress for your account holders

For many Americans, one of the most difficult aspects of dealing with the growing COVID-19 (coronavirus) pandemic is the financial uncertainty that comes with it. Learn what steps you can take regarding your services and communications to alleviate some of the financial stress your account holders are experiencing. 

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JMFA Aids CommFirst Federal Credit Union with Donation to Local Foundation
JMFA Aids CommFirst Federal Credit Union with Donation to Local Foundation

JMFA and CommFirst Federal Credit Union in Jackson, Mississippi support a community cause with JMFA Community Outreach Referral Program.  

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Avoid Legal Risk with Transparency and Full Disclosure
Avoid Legal Risk with Transparency and Full Disclosure
Three precautions to mitigate risk of Overdraft/NSF fee demand letters

Learn from Cheryl Lawson, Executive Vice President of Compliance, three precautions you can take to mitigate risk from Overdraft/NSF fee demand letters as plaintiff attorneys have become more aggressive. 

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How Are You Managing Your Account Holders’ Overdraft Experience?
How Are You Managing Your Account Holders’ Overdraft Experience?
Effective program management goes well beyond the limit to ensure successful outcomes

When consumers sign up for overdraft protection, they shouldn’t have to worry about whether or not an important transaction will be covered when they are faced with a financial shortfall. A reliable overdraft solution should be easy to understand, easy to access and a trusted source of financial security. Are you doing everything necessary to manage a consistent overdraft experience for your account holders?

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Avoid Compliance Uncertainty with Guidance and Best Practices
Avoid Compliance Uncertainty with Guidance and Best Practices
CFPB Announces Policy to Clarify UDAAP Abusiveness Standard

After more than a decade the Consumer Financial Protection Bureau issued a new policy statement designed to clarify how it will define, supervise and enforce “abusive” standards under the Dodd-Frank Act. Learn how the Bureau plans to ensure clarity going forward.

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Do Your Account Holders Consider You Their MVP?
Do Your Account Holders Consider You Their MVP?

FIVE OVERDRAFT STRATEGIES THAT WILL MAKE YOU THEIR “MOST VALUABLE PROVIDER” OF FINANCIAL SERVICES

Increased technology and the rise of non-traditional financial service providers are changing consumer service expectations. But one thing most people have in common when selecting their preferred financial institution. They want to know their provider has their back when it comes to meeting their financial needs. Here are five ways a fully disclosed overdraft program—that offers stability, convenience and value—can help your bank or credit union achieve “Most Valuable Provider” status with your account holders and make them fans for life. Read more
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