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Staff Spotlight: Meet Maggie Thompson
Staff Spotlight: Meet Maggie Thompson
JMFA Client Success Manager
  • Get to know the JMFA team. Our new Client Success Manager is helping to create the very best experiences our community bank and credit union clients. 
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Expense Reduction Leads to Silver-Lining Results
Expense Reduction Leads to Silver-Lining Results
Uncovering contract savings can mitigate economic impact of COVID-19 and improve services

Months after the onset of the Coronavirus pandemic, the added expenses needed to keep staff and consumers safe, and the economic impact of reduced earnings have created performance concerns for many financial institutions. Learn how a review of your existing service contracts can expose a silver lining to the situation by uncovering significant cost-savings, potential monetary incentives and improved vendor relations.  

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Three Ways to Improve Your Account Holders’ Overdraft Experience
Three Ways to Improve Your Account Holders’ Overdraft Experience

Great service experiences are like glue when it comes to creating brand loyalty—especially when it involves protecting someone’s financial security. Here are three ways to improve your overdraft solution that will restore your account holders’ peace of mind when they have a financial shortfall and create stronger, long-lasting relationships while safeguarding your institution’s compliance and protecting revenue.

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JMFA  NEWS: Gil Johnson Joins JMFA as Regional Director for North Carolina, South Carolina, and Virginia Markets
JMFA NEWS: Gil Johnson Joins JMFA as Regional Director for North Carolina, South Carolina, and Virginia Markets

Please join us in welcoming Gil Johnson to the JMFA team! Gil will be working with community banks and credit unions throughout North Carolina, South Carolina, and Virginia (outside the Washington D.C. metro area). He has 14 years of industry knowledge and consultative experience—learn more about Gil.

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Mid-Year Reassessment Leads to Improved Outcomes
Mid-Year Reassessment Leads to Improved Outcomes
4 things you can do now to address the challenges of COVID-19

The first half of 2020 has been filled with a combination of economic, business and service delivery challenges like we’ve have never seen before. As we reach the mid-year point, here are a few steps your bank or credit union can take to fortify your bottom line, maintain compliance awareness and improve the service experience for account holders in order to face the changing environment with confidence.

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PODCAST:  Why training is a valuable tool to create a win for all
PODCAST: Why training is a valuable tool to create a win for all

Studies show training improves productivity, employee satisfaction, and motivation—all of which boosts staff retention. Training can be one of your best tools for enhancing growth and supporting measurable results. At this time, as we all deal with changes in the workplace environment, leveraging new training opportunities is one way to keep employees engaged and productive. You’ll enjoy hearing from JMFA’s lead trainers as he shares some refreshing perspectives!

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JMFA Welcomes New Regional Directors
JMFA Welcomes New Regional Directors
COMPANY NEWS
As economic conditions continue to provide challenges to consumers and businesses across the U.S., JMFA is committed to serving the changing needs of community banks and credit unions. In order to provide additional resources  to our clients and industry partners, we are pleased to announce the addition of the following new Regional Directors to our team of professional consultants and performance improvement experts. Read more
Categories: Articles
PODCAST: The Ins & Outs of Contract Negotiations to Maximize Savings
PODCAST: The Ins & Outs of Contract Negotiations to Maximize Savings

Our latest podcast covers ways to address immediate revenue needs by looking at savings opportunities within your vendor contracts. In this episode, you’ll learn useful tips on how to improve the bottom line without putting an extra strain on your internal resources.

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Are You Providing Enough Support to Your Compliance Officer?
Are You Providing Enough Support to Your Compliance Officer?
Compliance Corner

Now more than ever, your compliance officer may be struggling to keep up with the massive number of regulatory alerts and changes occurring across the industry. Learn how you can better support their efforts, supplement their expertise and protect against legal scrutiny.  

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How Does Compliance Affect Customer Experience?
How Does Compliance Affect Customer Experience?
Ask the Expert Series

Customer service has never been more important than in the crisis we’re facing today. A 100% compliant and transparent overdraft program can enhance your account holders’ experience and help you better serve them now and in the future.  

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