• Get to know the JMFA team. Our new Client Success Manager is helping to create the very best experiences our community bank and credit union clients. 

Months after the onset of the Coronavirus pandemic, the added expenses needed to keep staff and consumers safe, and the economic impact of reduced earnings have created performance concerns for many financial institutions. Learn how a review of your existing service contracts can expose a silver lining to the situation by uncovering significant cost-savings, potential monetary incentives and improved vendor relations.  

Great service experiences are like glue when it comes to creating brand loyalty—especially when it involves protecting someone’s financial security. Here are three ways to improve your overdraft solution that will restore your account holders’ peace of mind when they have a financial shortfall and create stronger, long-lasting relationships while safeguarding your institution’s compliance and protecting revenue.

Please join us in welcoming Gil Johnson to the JMFA team! Gil will be working with community banks and credit unions throughout North Carolina, South Carolina, and Virginia (outside the Washington D.C. metro area). He has 14 years of industry knowledge and consultative experience—learn more about Gil.

The first half of 2020 has been filled with a combination of economic, business and service delivery challenges like we’ve have never seen before. As we reach the mid-year point, here are a few steps your bank or credit union can take to fortify your bottom line, maintain compliance awareness and improve the service experience for account holders in order to face the changing environment with confidence.

Studies show training improves productivity, employee satisfaction, and motivation—all of which boosts staff retention. Training can be one of your best tools for enhancing growth and supporting measurable results. At this time, as we all deal with changes in the workplace environment, leveraging new training opportunities is one way to keep employees engaged and productive. You’ll enjoy hearing from JMFA’s lead trainers as he shares some refreshing perspectives!

Our latest podcast covers ways to address immediate revenue needs by looking at savings opportunities within your vendor contracts. In this episode, you’ll learn useful tips on how to improve the bottom line without putting an extra strain on your internal resources.

Now more than ever, your compliance officer may be struggling to keep up with the massive number of regulatory alerts and changes occurring across the industry. Learn how you can better support their efforts, supplement their expertise and protect against legal scrutiny.  

Customer service has never been more important than in the crisis we’re facing today. A 100% compliant and transparent overdraft program can enhance your account holders’ experience and help you better serve them now and in the future.