If your overdraft program isn’t delivering the best service to your account holders, the best experience to your employees and the best benefits to your institution, it may be time to set some new overdraft resolutions.

If your account holders aren’t informed, empowered and involved in their financial affairs, you may need to make sure you’re not stealing their joy. See how different overdraft services can make a positive or negative impact on account holder satisfaction.

Please join us in welcoming Joe Marsh to the JMFA team! Based out of Indianapolis, Joe will be working with community banks and credit unions throughout Indiana and Ohio. He has 20 years of industry knowledge and consultative experience—learn more about Joe.

This holiday season express your gratitude to account holders in the most surefire way: by acting with empathy.  Learn more about how this one trait can make an impact all year long.

Election outcomes drive big changes on the major issues that affect your account holders’ lives. But there are things you can do every day to provide extra service value and make a difference for their financial well-being. Learn how you can make a positive impact for your account holders and your performance as you finalize key initiatives for 2019. 

How much money will you save on Black Friday? Forget about those paltry numbers on retail goods—we’ve got the scoop on where your bank or credit union can find five-, six-, or even seven-digit savings.

By Kelly Flynn, National Sales Director

Fear, being too busy, and lack of resources can all leave you stuck with an outdated, ineffective core processor. But overcoming these obstacles and completing a core conversion can be less daunting than you may imagine when you take the right approach.

Do you know where to look for buried treasure? Here’s a hint: check your vendor contracts. We’ll show you how to effortlessly access savings you never even knew existed.  Negotiating better rates with expert help can make it easier than you might think.

A national bank was ordered to pay $30 million for deceptive practices regarding its overdraft protection program, despite technically not breaking any rules. Find out how to alleviate these risks by making your overdraft service completely transparent.

Summer is winding down, kids are heading back to school and the holiday seasons are just around the corner. For many families and individuals, the next few months could be financially stressful. Learn how a transparent, consumer-focused service can provide peace of mind for account holders trying to manage living expenses and unexpected situations, and yield positive results for your bank or credit union. 

 Is a merger or acquisition in the works at your financial institution? Don’t forget to do this one often-overlooked thing that could save your institution a whole lot of money.

Congress and regulators are busy re-evaluating the rules governing consumer financial products and considering ways to possibly relieve the regulatory burden on smaller financial institutions. In the meantime, how can you rest assured that your products and services are in line with all compliance expectations? For starters, make sure your overdraft program adheres to the following best practices related to full disclosure, reasonable fees, effective communications and knowledgeable program management.