NSF/overdraft related class-action lawsuits continue to rise as attorneys allege improper assessment of fees to consumers. Here’s some useful advice and insight on demand letters and how you can safeguard your bank or credit union. Plus, you can listen to a recent podcast episode on this topic.

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A year ago, as banks and credit unions began the annual review of strategic planning initiatives, expectations for 2020 were high. But the impact of COVID-19 created a series of unprecedented circumstances that have altered the way financial institutions provide service and challenged the ability of many to pay for new initiatives and the technology that consumers have come to expect. Learn how a fully disclosed overdraft program and renegotiating your vendor contracts can help you recover lost revenue and prepare for the opportunities that a New Year will bring.

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At JMFA, we are a family. We are a close team that collectively contributes to achieve our company’s success. Each month, we highlight some of the amazing people we have the opportunity to work with every day. Today, we are shining the spotlight on Tina Fisher. Her co-workers describe her work ethic to be timely, efficient, and relationship-based. Read on to learn more about Tina and her story. Read more

Living through financial uncertainties can be scary for consumers who don’t have a safety net to rely on to help them pay their bills and care for their families. Learn how to calm your account holders’ fears by treating them to a transparent overdraft solution with fully disclosed service and no tricks. 

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To remain agile and contend with the current environment learn more about maintaining compliance amid the current pandemic. Based on reviewing project data for clients over the past several months JMFA’s CEO, John Cohron, shares advice on how to improve performance and prepare for the post-pandemic recovery, as well as how to maintain compliance peace of mind, provide valuable, communicated services to your account holders, and much more.

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Learn about how the pandemic has affected revenue and overall performance for community banks and credit unions over the past several months. Plus, you’ll also gain some perspectives for addressing updates and compliance considerations for your overdraft program.

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At JMFA, we are a family. We are a close team that collectively contributes to achieve our company’s success. Each month, we highlight some of the amazing people we have the opportunity to work with every day. Today, we are shining the spotlight on Jessica Pickett. Her co-workers describe her as well-rounded, knowledgeable, and perceptive. Read on to learn more about Jessica and her story.

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In uncertain times, providing financial security for account holders, while maintaining a strong bottom line are critical components of a successful business strategy. But it’s also imperative not to overlook essential regulatory requirements and best practice expectations of the services you provide. Learn how to leverage the right tools and expert support to achieve optimal results and compliance peace of mind when it comes to maintaining a successful overdraft strategy in Part 2 of our Survival Tips series. Read more

Contactless payment cards and digital services used to be a luxury but now they are must-haves to keep up with consumer preferences. Find out what contactless payment cards are all about, the benefits, and the reasons why you should issue them ASAP. You would be surprised that it takes little work on your part to offset the costs of issuing contactless cards. With savings from contract negotiations, the additional dollars could help create stronger value with upgrades like contactless payment cards and improve your bottom line. 

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As financial institutions continue to address the myriad challenges the pandemic has created for maintaining effective operations, meeting performance goals and account holder expectations still remains top of mind. Following are tips that will help your institution recover lost revenue and provide financial peace of mind for your account holders, when many need it most.

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