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Survival Tips, Part 2: How to Leverage the Right Tools for Compliance Peace of Mind
Survival Tips, Part 2: How to Leverage the Right Tools for Compliance Peace of Mind
Regulatory certainty and proper management strengthen overdraft program success
In uncertain times, providing financial security for account holders, while maintaining a strong bottom line are critical components of a successful business strategy. But it’s also imperative not to overlook essential regulatory requirements and best practice expectations of the services you provide. Learn how to leverage the right tools and expert support to achieve optimal results and compliance peace of mind when it comes to maintaining a successful overdraft strategy in Part 2 of our Survival Tips series. Read more
Contactless Payments: The New Normal and How to Offset the Costs
Contactless Payments: The New Normal and How to Offset the Costs

Contactless payment cards and digital services used to be a luxury but now they are must-haves to keep up with consumer preferences. Find out what contactless payment cards are all about, the benefits, and the reasons why you should issue them ASAP. You would be surprised that it takes little work on your part to offset the costs of issuing contactless cards. With savings from contract negotiations, the additional dollars could help create stronger value with upgrades like contactless payment cards and improve your bottom line. 

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Survival Tips, Part 1: How to Achieve Optimal Results, Pandemic or Not
Survival Tips, Part 1: How to Achieve Optimal Results, Pandemic or Not
Ensure your overdraft solution contributes to service improvements and future growth

As financial institutions continue to address the myriad challenges the pandemic has created for maintaining effective operations, meeting performance goals and account holder expectations still remains top of mind. Following are tips that will help your institution recover lost revenue and provide financial peace of mind for your account holders, when many need it most.

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Staff Spotlight: Meet Maggie Thompson
Staff Spotlight: Meet Maggie Thompson
JMFA Client Success Manager
  • Get to know the JMFA team. Our new Client Success Manager is helping to create the very best experiences our community bank and credit union clients. 
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Expense Reduction Leads to Silver-Lining Results
Expense Reduction Leads to Silver-Lining Results
Uncovering contract savings can mitigate economic impact of COVID-19 and improve services

Months after the onset of the Coronavirus pandemic, the added expenses needed to keep staff and consumers safe, and the economic impact of reduced earnings have created performance concerns for many financial institutions. Learn how a review of your existing service contracts can expose a silver lining to the situation by uncovering significant cost-savings, potential monetary incentives and improved vendor relations.  

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Three Ways to Improve Your Account Holders’ Overdraft Experience
Three Ways to Improve Your Account Holders’ Overdraft Experience

Great service experiences are like glue when it comes to creating brand loyalty—especially when it involves protecting someone’s financial security. Here are three ways to improve your overdraft solution that will restore your account holders’ peace of mind when they have a financial shortfall and create stronger, long-lasting relationships while safeguarding your institution’s compliance and protecting revenue.

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JMFA  NEWS: Gil Johnson Joins JMFA as Regional Director for North Carolina, South Carolina, and Virginia Markets
JMFA NEWS: Gil Johnson Joins JMFA as Regional Director for North Carolina, South Carolina, and Virginia Markets

Please join us in welcoming Gil Johnson to the JMFA team! Gil will be working with community banks and credit unions throughout North Carolina, South Carolina, and Virginia (outside the Washington D.C. metro area). He has 14 years of industry knowledge and consultative experience—learn more about Gil.

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Mid-Year Reassessment Leads to Improved Outcomes
Mid-Year Reassessment Leads to Improved Outcomes
4 things you can do now to address the challenges of COVID-19

The first half of 2020 has been filled with a combination of economic, business and service delivery challenges like we’ve have never seen before. As we reach the mid-year point, here are a few steps your bank or credit union can take to fortify your bottom line, maintain compliance awareness and improve the service experience for account holders in order to face the changing environment with confidence.

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PODCAST:  Why training is a valuable tool to create a win for all
PODCAST: Why training is a valuable tool to create a win for all

Studies show training improves productivity, employee satisfaction, and motivation—all of which boosts staff retention. Training can be one of your best tools for enhancing growth and supporting measurable results. At this time, as we all deal with changes in the workplace environment, leveraging new training opportunities is one way to keep employees engaged and productive. You’ll enjoy hearing from JMFA’s lead trainers as he shares some refreshing perspectives!

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JMFA Welcomes New Regional Directors
JMFA Welcomes New Regional Directors
COMPANY NEWS
As economic conditions continue to provide challenges to consumers and businesses across the U.S., JMFA is committed to serving the changing needs of community banks and credit unions. In order to provide additional resources  to our clients and industry partners, we are pleased to announce the addition of the following new Regional Directors to our team of professional consultants and performance improvement experts. Read more
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