800-809-2307
Four Letters. Infinite Potential.
New Year, New Resolutions
New Year, New Resolutions
5 Ways to Spruce Up Your Overdraft Program in 2019

If your overdraft program isn’t delivering the best service to your account holders, the best experience to your employees and the best benefits to your institution, it may be time to set some new overdraft resolutions.

Read more
Does Your Overdraft Program Spread Joy?
Does Your Overdraft Program Spread Joy?

If your account holders aren’t informed, empowered and involved in their financial affairs, you may need to make sure you’re not stealing their joy. See how different overdraft services can make a positive or negative impact on account holder satisfaction.

Read more
JMFA NEWS: John M. Floyd & Associates Partners with KASASA
AUSTIN, Texas--()--Kasasa®, an award-winning financial technology and marketing provider, announced today that it has partnered with John M. Floyd and Associates (JMFA), a provider of bank and credit union support and consultation, to employ the JMFA Overdraft Privilege® program. Read more
Tags:
JMFA NEWS: Joe Marsh Joins JMFA as Regional Director for Indiana & Ohio Markets
JMFA NEWS: Joe Marsh Joins JMFA as Regional Director for Indiana & Ohio Markets

Please join us in welcoming Joe Marsh to the JMFA team! Based out of Indianapolis, Joe will be working with community banks and credit unions throughout Indiana and Ohio. He has 20 years of industry knowledge and consultative experience—learn more about Joe.

Read more
Tags:
Giving Thanks Begins with Empathy
Giving Thanks Begins with Empathy

This holiday season express your gratitude to account holders in the most surefire way: by acting with empathy.  Learn more about how this one trait can make an impact all year long.

Read more
How About Some Post-Election Peace of Mind?
How About Some Post-Election Peace of Mind?

Election outcomes drive big changes on the major issues that affect your account holders’ lives. But there are things you can do every day to provide extra service value and make a difference for their financial well-being. Learn how you can make a positive impact for your account holders and your performance as you finalize key initiatives for 2019. 

Read more
Forget Black Friday...Here's Where You'll Find the REAL Savings
Forget Black Friday...Here's Where You'll Find the REAL Savings

How much money will you save on Black Friday? Forget about those paltry numbers on retail goods—we’ve got the scoop on where your bank or credit union can find five-, six-, or even seven-digit savings.

Read more
Is It Time to Make the Leap to a New, Better Core Processor?
Is It Time to Make the Leap to a New, Better Core Processor?
Six ways an expert negotiator can impact results

By Kelly Flynn, National Sales Director

Fear, being too busy, and lack of resources can all leave you stuck with an outdated, ineffective core processor. But overcoming these obstacles and completing a core conversion can be less daunting than you may imagine when you take the right approach.

 

Read more
Want to Deliver Excellent Service? Offer an Excellent Service!
Want to Deliver Excellent Service? Offer an Excellent Service!
Ever wonder why account holders don’t use the services you offer to help them make informed financial decisions? Maybe it’s because they don’t understand the complexities of how a program works or they become frustrated by ever-changing rules. Learn how to avoid account holder confusion and create a more satisfying service experience for everyone.  Read more
X Marks the Spot: Uncover Hidden Treasure in Your Vendor Contracts
X Marks the Spot: Uncover Hidden Treasure in Your Vendor Contracts

Do you know where to look for buried treasure? Here’s a hint: check your vendor contracts. We’ll show you how to effortlessly access savings you never even knew existed.  Negotiating better rates with expert help can make it easier than you might think.

Read more
Does Your Overdraft Program Leave You Open to a Lawsuit?
Does Your Overdraft Program Leave You Open to a Lawsuit?

A national bank was ordered to pay $30 million for deceptive practices regarding its overdraft protection program, despite technically not breaking any rules. Find out how to alleviate these risks by making your overdraft service completely transparent.

Read more
Overdraft Nirvana: It’s Just Taken Care of For Me
Overdraft Nirvana: It’s Just Taken Care of For Me
Who doesn’t love it when something you need done automatically happens, without any stress or effort? One-click shopping on Amazon.com … automatic bill paying … direct deposit … having one less thing to do always satisfies. Is your overdraft program putting your account holders in nirvana, or a nightmare? Read more
Making Ends Meet in the Dog Days of Summer
Making Ends Meet in the Dog Days of Summer

Summer is winding down, kids are heading back to school and the holiday seasons are just around the corner. For many families and individuals, the next few months could be financially stressful. Learn how a transparent, consumer-focused service can provide peace of mind for account holders trying to manage living expenses and unexpected situations, and yield positive results for your bank or credit union. 

Read more
Don’t Overlook This One Vital Thing During a Merger or Acquisition
Don’t Overlook This One Vital Thing During a Merger or Acquisition

 Is a merger or acquisition in the works at your financial institution? Don’t forget to do this one often-overlooked thing that could save your institution a whole lot of money.

Read more
Best Practices Lead to Best Results
Best Practices Lead to Best Results
As regulators shift focus, fully disclosed financial services still matter

Congress and regulators are busy re-evaluating the rules governing consumer financial products and considering ways to possibly relieve the regulatory burden on smaller financial institutions. In the meantime, how can you rest assured that your products and services are in line with all compliance expectations? For starters, make sure your overdraft program adheres to the following best practices related to full disclosure, reasonable fees, effective communications and knowledgeable program management.

Read more
RSS
12345678910Last
account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders announcement ATMs attracting talent Bank of Pacific banking services banks batching best practices board governance board member board of directors bottom line branch equipment branch profitability branding Bryan Hanks budget business culture business environment business practices business processes business strategies career advice Case Study CEO onboarding CFPB change Charles Shanley Cheryl Lawson Chris Karstens communications Compliance compliance examinations compliance risks compliant Consumer FInancial Protection Bureau consumer protection contract negotiations Contract Optimizer Contract Renegotiations contract review contract staffing Contracts core processor contracts corporate culture corporate governance CPE credits credit card contracts credit cards credit unions Crissandra Fry CSS culture customer service cyber security Darin Byrd debit card contracts digital directors economy efficiency studies election employee employee retention employees EMV migration evaluation executive search expense management expense reduction expense studies expenses Federal Reserve Board fees financial services financial stability FinTech Floyd's Forum full disclosure Generating Income generating leads generation governance government hiring HR HR Consulting HR policies human capital human resources improved efficiencies improved results income income enhancement interview strategies interview tips IT contracts Jan Southern Jennifer Peoples Jim Griffis JMFA Academy JMFA clients JMFA News job search John M. Floyd Keith Hughey Kelly Flynn Kim Kreps leaders leadership lending program Linda Meyer litigation loans management Mark Roe marketing measurable Midwest Region Millennial Millennials Missouri NCUA negotiating contracts Net Operating Analysis NOA Non-Interest Income Oliver Ireland onboarding Organizational Health outsourcing overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft program Overdraft programs overdraft protection programs overdraft service overdraft services overdraft strategy overdrafts Paul McFarland payday loans Pennsylvania performance performance improvement personnel planning Press Release Privilege Manager CRM proactive procedure process process improvement product profitability Profitability Improvement project staffing Recruiting Recruitment Services recruitment strategies re-engineering regional director regulation regulations regulators regulatory relationship resolutions Retaining Employees revenue revenue enhancement review Richard Miller ROI Ron Jennings savings senate service service agreements service delivery shareholders social media staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders Strategic Planning success factors