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Overcoming the Barriers to Effective Leadership to Achieve Positive Results

By J. Keith Hughey, Senior Consultant


When decisions made at the top result in unintended consequences, staff morale and overall performance can be negatively affected. In an ever-changing, fast-paced business environment, financial institution leaders must be open to changing the way they look at things in order to succeed. Read more
Succession Planning is an Essential Element of Meeting Strategic Goals

By Charles Shanley, SPHR, CFS, Executive Vice President, Recruitment Services and J. Keith Hughey, Senior Consultant

For many organizations, a succession plan is developed to be used solely in the event of the departure of a C-level executive. But on-going attention to this important planning process can boost internal staff development processes in order to provide long-term continuity of culture and strategic awareness. Read more
Leveraging Human Capital to Achieve Your Strategic Vision and Goals

By J. Keith Hughey, Senior Consultant

As a leader, you may have a keen sense of where your institution needs to be to remain competitive; but you can’t get there alone. By sharing your vision and creating a sense of teamwork among employees, you can more effectively reach your ultimate performance objectives. Read more
JMFA Compliance Team Meets with Regulators Regarding Overdraft Solutions
Meeting opens dialogue as regulators contemplate new regulations

By Cheryl Lawson, EVP-Compliance Review

In a recent meeting with the Consumer Financial Protection Bureau (CFPB) JMFA’s Compliance team discussed the benefits that fully-disclosed overdraft programs provide for consumers when they experience financial difficulties. Regulators were receptive to our account holder education materials and risk-avoidance strategies for financial institutions.

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The Rules on Overdraft Programs Have Changed, but Consumers Still Need a Financial Safety Net

By John M. Floyd, Chairman and CEO

As regulators determine their next steps regarding rules on consumer financial products, many consumers continue to face financial difficulties. By striking a balance of compliance and good service, you can alleviate your compliance concerns, increase revenue and provide account holders with a valuable resource.

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Challenging Business Environment Creates Need for Quality Leadership
Getting the best executive search results takes experience and connections

While there are many challenges outside of your control in today’s ever-changing business environment, professional recruiting expertise and resources can ensure that you gain access to the perfect leadership fit for your institution.

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Clear Up Cloud Computing Confusion with IT Contract Expertise

By Kelly Flynn, National Director

As data security continues to be a concern for regulators and consumers, financial institutions must have clear and reliable security policies in place before utilizing cloud technology to store and manage account holder information.

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While Economy Improves, Many Consumers Still Need A Financial Safety Net
If your bank or credit union isn't providing overdraft services, consumers will likely look elsewhere

By John M. Floyd, Chairman and CEO

For many consumers, meeting every day financial obligations continues to be a challenge. With little or no financial safety net, they often face costly merchant check return fees or turn to costly, often unregulated products to pay for emergencies and unexpected expenses. Learn how to strengthen your position as a preferred provider of financial services and increase your competitive advantage in the marketplace by providing your account holders with a fully compliant, consumer-friendly overdraft program.

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Strategically Evaluate Staff Resources for Improved Efficiencies
Do you have the "right-size" of staff in place?

By Jan Southern, Senior Consultant

Do you have the “right-size” of staff in place?  Maintaining the right level of employee skill and expertise can directly impact your operations and account holder service to positively enhance ROI. Learn how right-sizing your staff can help your financial institution achieve maximum results.

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When Did Your Overdraft Program Last Undergo a Thorough Review?
When did your overdraft program last undergo a thorough review?  Extensive regulatory changes have contributed to significant revenue losses and compliance risks.  Learn how to protect and improve revenue as well as protect your financial institution from compliance risks. Read more
Attract New Borrowers and Create Loyalty
Implement a proactive loan acquisition strategy
Delivering a firm offer of credit at the very moment consumers may be considering offers from your competition is an efficient way to improve your lending program and acquire new account holders to serve.  Plus, learn how to get a free market assessment. Read more
Is Your Overdraft Program Providing Optimal Results?

By John M. Floyd, Chairman and CEO

As regulators and consumer groups continue to focus on the expectations of transparency and full disclosure when it comes to consumer products, offering an overdraft program that is not up-to-date can have a strong impact on a financial institutions’s compliance, and ultimately, revenue.

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Weighing the Benefits and Risks of Outsourcing Technology Management
While more financial institutions are turning to outsourcing services and new technology to improve efficiency and trim expenses, many are doing so with little knowledge of how to manage such relationships and resources.  Learn how IT service contract expertise can help your institution avoid potential compliance and performance pitfalls. Read more
Helping Account Holders Maintain Financial Stability has Far-Reaching Benefits

By John M. Floyd, Chairman and CEO

Learn about how a fully disclosed, fully communicated overdraft program can provide benefits to consumers just when they need it.  As their financial services provider you can help them manage their money better without having to go anywhere else which helps you add value to your relationship.

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Are You Linked?
Look to HR for social media policies and compliance

As consumers rely more on social media to stay informed, get connected, and interact with the marketplace, financial institutions have an opportunity to reach more audiences through more avenues than ever before possible – and reach them fast.

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