As the CFPB continues to determine which direction it will take with overdraft programs, it is in the best interest of financial institutions to maintain compliant practices to avoid procedures that are harmful to consumers.  

By Ron Jennings, Executive Vice President

As online and digital technology continue to provide consumers with alternative ways to complete financial transactions, the number of lobby teller line interactions is declining. Learn how an evaluation of your existing branch functionality – location, business volume, operating costs, service delivery options, staffing and service quality can keep your facilities thriving and relevant for account holders, both now and in the future.

By J. Keith Hughey, Senior Consultant

By Charles Shanley, SPHR, CFS, Executive Vice President, Recruitment Services and J. Keith Hughey, Senior Consultant

By J. Keith Hughey, Senior Consultant

By Cheryl Lawson, EVP-Compliance Review

In a recent meeting with the Consumer Financial Protection Bureau (CFPB) JMFA’s Compliance team discussed the benefits that fully-disclosed overdraft programs provide for consumers when they experience financial difficulties. Regulators were receptive to our account holder education materials and risk-avoidance strategies for financial institutions.

By John M. Floyd, Chairman and CEO

As regulators determine their next steps regarding rules on consumer financial products, many consumers continue to face financial difficulties. By striking a balance of compliance and good service, you can alleviate your compliance concerns, increase revenue and provide account holders with a valuable resource.

While there are many challenges outside of your control in today’s ever-changing business environment, professional recruiting expertise and resources can ensure that you gain access to the perfect leadership fit for your institution.

By Kelly Flynn, National Director

As data security continues to be a concern for regulators and consumers, financial institutions must have clear and reliable security policies in place before utilizing cloud technology to store and manage account holder information.

By John M. Floyd, Chairman and CEO

For many consumers, meeting every day financial obligations continues to be a challenge. With little or no financial safety net, they often face costly merchant check return fees or turn to costly, often unregulated products to pay for emergencies and unexpected expenses. Learn how to strengthen your position as a preferred provider of financial services and increase your competitive advantage in the marketplace by providing your account holders with a fully compliant, consumer-friendly overdraft program.

By Jan Southern, Senior Consultant

Do you have the “right-size” of staff in place?  Maintaining the right level of employee skill and expertise can directly impact your operations and account holder service to positively enhance ROI. Learn how right-sizing your staff can help your financial institution achieve maximum results.