800-809-2307
Four Letters. Infinite Potential.
Keep Your Branch Relevant as Account Holder Service Expectations Change

By Ron Jennings, Executive Vice President

As online and digital technology continue to provide consumers with alternative ways to complete financial transactions, the number of lobby teller line interactions is declining. Learn how an evaluation of your existing branch functionality – location, business volume, operating costs, service delivery options, staffing and service quality can keep your facilities thriving and relevant for account holders, both now and in the future.

Read more
Compliance Corner: CFPB Releases New Study on Payday Loans
One of the top issues on the regulatory agenda for the Consumer Financial Protection Bureau (CFPB) is new rules for the payday loan market. A recent study released by the CFPB outlines its key concerns regarding how payday loans affect consumers. Read more
Categories: Articles
Overcoming the Barriers to Effective Leadership to Achieve Positive Results

By J. Keith Hughey, Senior Consultant


When decisions made at the top result in unintended consequences, staff morale and overall performance can be negatively affected. In an ever-changing, fast-paced business environment, financial institution leaders must be open to changing the way they look at things in order to succeed. Read more
Succession Planning is an Essential Element of Meeting Strategic Goals

By Charles Shanley, SPHR, CFS, Executive Vice President, Recruitment Services and J. Keith Hughey, Senior Consultant

For many organizations, a succession plan is developed to be used solely in the event of the departure of a C-level executive. But on-going attention to this important planning process can boost internal staff development processes in order to provide long-term continuity of culture and strategic awareness. Read more
Leveraging Human Capital to Achieve Your Strategic Vision and Goals

By J. Keith Hughey, Senior Consultant

As a leader, you may have a keen sense of where your institution needs to be to remain competitive; but you can’t get there alone. By sharing your vision and creating a sense of teamwork among employees, you can more effectively reach your ultimate performance objectives. Read more
JMFA Compliance Team Meets with Regulators Regarding Overdraft Solutions
Meeting opens dialogue as regulators contemplate new regulations

By Cheryl Lawson, EVP-Compliance Review

In a recent meeting with the Consumer Financial Protection Bureau (CFPB) JMFA’s Compliance team discussed the benefits that fully-disclosed overdraft programs provide for consumers when they experience financial difficulties. Regulators were receptive to our account holder education materials and risk-avoidance strategies for financial institutions.

Read more
The Rules on Overdraft Programs Have Changed, but Consumers Still Need a Financial Safety Net

By John M. Floyd, Chairman and CEO

As regulators determine their next steps regarding rules on consumer financial products, many consumers continue to face financial difficulties. By striking a balance of compliance and good service, you can alleviate your compliance concerns, increase revenue and provide account holders with a valuable resource.

Read more
Challenging Business Environment Creates Need for Quality Leadership
Getting the best executive search results takes experience and connections

While there are many challenges outside of your control in today’s ever-changing business environment, professional recruiting expertise and resources can ensure that you gain access to the perfect leadership fit for your institution.

Read more
Clear Up Cloud Computing Confusion with IT Contract Expertise

By Kelly Flynn, National Director

As data security continues to be a concern for regulators and consumers, financial institutions must have clear and reliable security policies in place before utilizing cloud technology to store and manage account holder information.

Read more
While Economy Improves, Many Consumers Still Need A Financial Safety Net
If your bank or credit union isn't providing overdraft services, consumers will likely look elsewhere

By John M. Floyd, Chairman and CEO

For many consumers, meeting every day financial obligations continues to be a challenge. With little or no financial safety net, they often face costly merchant check return fees or turn to costly, often unregulated products to pay for emergencies and unexpected expenses. Learn how to strengthen your position as a preferred provider of financial services and increase your competitive advantage in the marketplace by providing your account holders with a fully compliant, consumer-friendly overdraft program.

Read more
Strategically Evaluate Staff Resources for Improved Efficiencies
Do you have the "right-size" of staff in place?

By Jan Southern, Senior Consultant

Do you have the “right-size” of staff in place?  Maintaining the right level of employee skill and expertise can directly impact your operations and account holder service to positively enhance ROI. Learn how right-sizing your staff can help your financial institution achieve maximum results.

Read more
When Did Your Overdraft Program Last Undergo a Thorough Review?
When did your overdraft program last undergo a thorough review?  Extensive regulatory changes have contributed to significant revenue losses and compliance risks.  Learn how to protect and improve revenue as well as protect your financial institution from compliance risks. Read more
Attract New Borrowers and Create Loyalty
Implement a proactive loan acquisition strategy
Delivering a firm offer of credit at the very moment consumers may be considering offers from your competition is an efficient way to improve your lending program and acquire new account holders to serve.  Plus, learn how to get a free market assessment. Read more
Is Your Overdraft Program Providing Optimal Results?

By John M. Floyd, Chairman and CEO

As regulators and consumer groups continue to focus on the expectations of transparency and full disclosure when it comes to consumer products, offering an overdraft program that is not up-to-date can have a strong impact on a financial institutions’s compliance, and ultimately, revenue.

Read more
Weighing the Benefits and Risks of Outsourcing Technology Management
While more financial institutions are turning to outsourcing services and new technology to improve efficiency and trim expenses, many are doing so with little knowledge of how to manage such relationships and resources.  Learn how IT service contract expertise can help your institution avoid potential compliance and performance pitfalls. Read more
RSS
First3456789101112
2020 40 years Academy account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders Advice Agreement Analytics announcement Assistance ATMs Attendees attracting talent Automation B2B Balance Bank Bank of Pacific Banking banking services banks batching Benefit best practices board governance board member board of directors bottom line branch equipment branch profitability branding Bryan Hanks budget business business culture business environment business practices business processes business strategies career advice Case Study CEO onboarding CFPB change Charles Shanley Cher Cheryl Lawson Choose Chris Karstens Classroom clients Cloud Cohron commitment Communication communications Competitive Complaint Compliance compliance examinations compliance risks compliant Consistency Consistent consulting Consumer Consumer FInancial Protection Bureau consumer protection Consumers Contingency Contract Contract Analysis Contract Negotiation contract negotiations Contract Optimizer Contract Renegotiations contract review contract staffing Contracts Convenience core processor contracts Cornerstone Credit Union League corporate culture corporate governance CPE credits credit card contracts credit cards Credit Union credit unions Crissandra Fry CSS culture customer service cyber security Damian Darin Byrd Data Deal debit card contracts Debt Decisions Dick Miller digital directors Disclosed Discussion Dynamic economy Education efficiency studies election Emergency employee employee retention employees EMV migration evaluation Evolve executive search Expectations Expense expense management expense reduction expense studies expenses Experience Expert Experts Facilitators FastTrack Federal Reserve Board Feedback fees Financial Financial Institution financial services financial stability FinTech Floyd's Forum Free Analysis full disclosure Fully Generating Income generating leads generation governance government Halloween Hammond hiring HKW Holiday Holidays HR HR Consulting HR policies Hubur human capital human resources Implementation improved efficiencies improved results Inc. income income enhancement Innovate Innovative interview strategies interview tips IT contracts Jai James Jan Southern Jennifer Peoples Jim Griffis JMFA JMFA Academy JMFA clients JMFA News JMFA Next Generation Overdraft Privilege job search John M. Floyd John M. Floyd & Associates Keith Hughey Kelly Flynn Kennedy Kim Kreps Lawyer leaders leadership Learn Learning lending program Lesson Limits Linda Meyer Literacy