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What’s Your Litmus Test for Quality Service?
What’s Your Litmus Test for Quality Service?
Make sure your strategies align with account holder needs

Staying focused on what it means to fully meet account holders’ needs has become a key requirement for maintaining high service and loyalty ratings. This is especially true as technology and non-traditional financial service providers transform the competitive landscape. In a recent survey by Consumer Reports, 72,000 participants weighed in on their satisfaction levels...

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How to Prepare for (and Ace!) an Interview
How to Prepare for (and Ace!) an Interview
Tips for recent grads (Part 1)

You’ve got your degree in hand or maybe you’re looking to make a career move. The mission is to find employment that’s a perfect fit with your skills, interests, and personality. Interviewing for a job is a skill in and of itself, but it’s something you can master quickly with the right guidance. I’m giving you all my best advice from years as a professional recruiter…so let’s get to it!

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Don’t Sign That Contract Without a Second Opinion
Don’t Sign That Contract Without a Second Opinion

Are you missing out when it comes to contract negotiations? A third-party review by experts who know the ins and outs of vendor negotiations may be the key to unlocking huge savings for your bank or credit union.

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Has the CFPB's Mission Changed?
Has the CFPB's Mission Changed?

NEW STRATEGIC PLAN NARROWS THE FOCUS OF CONSUMER PROTECTION AGENCY

With the release of the new Strategic Plan from the CFPB, many are left with questions on regulation compliance. Without a doubt JMFA’s recommendations for overdraft protection will keep your institution fully compliant. If you have any questions or uncertainty we are here to help you stay on target.

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NSF and OD income continues to rise
NSF and OD income continues to rise
Are you getting your piece of it?
Looking ahead, some projections suggest overdraft revenue could eclipse the total industry-wide by 2020. Do you have a long-term strategy in place for your financial institution when it comes to protecting one of your most important revenue sources? Pricing and service are important areas and should not be overlooked.
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You’re in position. Holding the reins. Will you win the race?
You’re in position. Holding the reins. Will you win the race?

The first Saturday in May is the Kentucky Derby...one of the greatest thoroughbred races of the year! Around this big event we are reminded about staying focused on winning. It’s never too late to get out of the post early and lead the pack in your market to finish the year with profitable growth!  If you continue at your current pace, where will you end up? Behind or ahead on reaching your most critical initiatives for your bank or credit union?

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Whoops, they did it again!
Wells Fargo once again fined for unfair practices.  The settlement is one of the largest to date imposed by the CFPB.
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Staff Spotlight: Consultant Celebrates Career Milestone
When you find a great employee, you hold on to them. And when we found Jan Southern, we never let go. This year we are excited to celebrate 37 years with Jan, more than any employee in the JMFA family. She has an extensive array of experience, knowledge, and client interfacing. Bravo Jan, we are honored to have you as a part of our team!
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Categories: Articles
5 Rules for Creating an Irresistible Culture
An irresistible company culture can be the key to employee retention and account holder satisfaction, but only if done correctly. Discover five guiding principles that will help you redefine your culture in a way that will appeal to your employees and result in an improved service environment that will be noticed by your account holders.
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Complacency is Comfortable, But the Results Can be Costly
Putting off until tomorrow what should be done today may sound pretty reasonable when you have a lot on your plate or aren’t comfortable stepping out of your everyday routine. But as competition increases and consumers expect more from financial services, complacency can cost you dearly. Learn more about the pitfalls of procrastination and how a commonsense approach to overdraft services can increase performance, improve service and keep your institution competitive in your market.
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