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JMFA NEWS: Crissandra Fry joins JMFA as Regional Director for Pacific Northwest Region
When it comes to knowing the needs of our industry, you can depend on Crissandra Fry. Lucky us, Crissandra recently joined JMFA as our new Regional Director for the Pacific Northwest. She has over 20 years of experience in the financial industry and her vast knowledge and problem-solving skills will be of great benefit to us, and to you.
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JMFA NEWS: Staff Spotlight on Chris Karstens
Congratulations to Chris Karstens, the new IT Director at JMFA.  Chris has been with us for 10 years and has over 20 years of experience and insight into the fast-paced world of IT. He will continue the JMFA legacy of providing exceptional service and ensuring our IT support delivers exactly what our clients need for successful program results.  Learn more about Chris and how he continues to be a shining star for JMFA.
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Optimize Your Growth in 2018
Focus your efforts where you can get the best results

Growth is expected to be an enormous opportunity in 2018 for financial institutions that create exceptional account holder experiences. But competition continues to be tough from traditional sources and new online players that offer convenience and mobility—but may be lacking that personal touch that many account holders still desire. Learn how to solidify existing relationships and attract new business opportunities by maximizing your products and services to meet ongoing consumer needs.

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JMFA Academy: Resolve to Improve Staff Training in 2018
As a new year filled with potential unfolds, are you confident that your employees have a complete understanding of how your programs and processes work? Do they understand the important role they play in maintaining the institution’s compliance? No matter what your resolutions might be for 2018, without proper training your staff may have difficulty helping you meet your performance and service goals. Learn more about JMFA’s free overdraft program management training opportunities in 2018 that will set you on a path to improved service delivery, increased revenue and compliance peace of mind.

 

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JMFA News: Paul McFarland promoted to Engagement Manager

Congratulations to Paul McFarland! At our employee meeting in January Paul was recognized for his achievements and promoted to Engagement Manager.  Learn more about Paul and how he is looking forward his new role and responsibilities.

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How Does Your Institution Rank When It Comes to Disclosure?
How Does Your Institution Rank When It Comes to Disclosure?
Consumers are always interested in knowing how the products and services they use rank among competing options. When it comes to providing financial services, it’s important to demonstrate to both account holders and regulators that your products are compliant and easy-to-use. Learn what it takes to remove the guesswork and confusion from your overdraft program policies and procedures. Then watch as your disclosure and overall service delivery ranking rises to the top.   Read more
Finding Non-Interest Income to Add to Your Bottom Line

Margins on interest rates continue to be low. While economic conditions have improved a recession looms. Does your bank or credit union have sustainable non-interest income vehicles in place to withstand the current market? The right overdraft program can add to your bottom line and give your account holders an additional service to rely on in trying times. 

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Make 2018 the Year You Stop Overpaying Vendors

Whether you’re looking to make a change or extremely satisfied with your current core vendors, contract negotiations can land you serious savings and bonuses that can be funneled back into your institution to help you meet your 2018 goals. Take a look at how an experienced contract negotiator can help ensure you’re not leaving any money on the table.

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Life is uncertain: Protect what you have

There are a lot of unknown factors in the world today that can impact financial stability for consumers and financial institutions alike. But taking a wait and see attitude is no way to address the unknown with confidence. Learn how maintaining a fully disclosed overdraft program – based on the latest regulatory guidelines and best practices – can help protect your institution’s revenue, prevent regulatory uncertainty and provide your account holders with the resources they need to cover life’s unexpected expenses or emergencies.

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A Cautionary Tale: Don’t Put Important Service Initiatives on Auto-Pilot

You may think everything is fine with your overdraft privilege program if no new policies have been issued and it is generating income. But, if you are allowing it to operate with little or no additional oversight, you could be setting yourself up for potential missteps or even violations that can result in costly consequences or poor performance. Learn more about the consequences of putting your overdraft program on auto-pilot.

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