Delegating is a key ability of successful leaders everywhere. When it comes to contract negotiations, this is one task where delegating can result in huge savings for years to come. Instead of assigning this important undertaking to a busy employee, why not get a dedicated agent to work persistently, assertively, and skillfully on your behalf?

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Continuing professional education credits available for attending JMFA Academy

PRESS RELEASE

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Though a basic concept―helping an account holder overcome a checkbook oversight or emergency situation―overdraft programs involve several moving parts for your organization: notification, sign-up, and usage to name a few. Accordingly, having an implementation checklist can help you achieve compliance and avoid charges of deceptive practices. Read on to learn if your overdraft program is one that checks all the boxes for organizational and account holder success.

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Could you be at risk for a UDAAP violation? Our very own Cheryl Lawson, EVP-Compliance Review, is often invited to be a presenter at industry events for her compliance expertise.  Here are a few questions that you'll find useful when it comes to evaluating your overdraft program.

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Sometimes hard to measure―but always impactful―a credit union’s member-centric culture can be a key influencer on financial results. Read the five questions you should be asking to determine if your credit union’s culture is truly member-centric―and the steps to take if it’s not. 

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JMFA’s Executive Search Director, Kim Kreps, shares her experience working with a multi-generational workforce, addressing common workplace values, and attracting top talent in today’s ever-changing recruiting landscape. Discover some of the new expectations in today's workplace.

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When it comes to your overdraft program is it the best it can be for your account holders? Learn how JMFA OVERDRAFT PRIVILEGE® met one client's selection criteria and how JMFA’s consultants, training and program management strategies continue to support their service philosophy and performance goals.

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As consumers continue to enjoy more online and mobile options for completing transactions, ATMs remain a convenient way to access cash. But along with this convenience, your account holders expect safeguards to protect their personal information from potential fraud. If you haven’t yet upgraded your ATMs and debit cards to accept EMV technology, discover ways to keep costs under control and ways to offset the expenses and more.

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A financial institution that watches out for its account holders' best interests? That earns fairy Godmother status. When it comes to the fixed-versus-dynamic overdraft limit debate, it’s easy to see that the former provides peace of mind and predictability while the latter leads to confusion and headaches all around.

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By Richard Miller, Executive Vice President

Changing seasons is often a time for making evaluations. Consider changing your overdraft program by including or enhancing a fully-disclosed model, which can benefit your account holders through authenticity, staff through clarity and the operations through profitability. By striving for transparency, your bank or credit union can transition its growth from occasional to perennial.

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