Four Letters. Infinite Potential.
The Secrets to Successfully Recruiting Millennials

By Charles Shanley, SPHR, CFS, Executive Vice President, Recruitment Services

As Baby Boomers continue on their path to retirement, financial institutions have an opportunity to re-populate many of their open positions with energetic, eager candidates from the Millennial workforce. But the tool book is different for successfully recruiting these candidates. 

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What it Takes to Manage a Multi-Generational Workforce
By Keith Hughey, Senior Consultant

Combining the knowledge, talents and skills of a multi-generational workforce can provide a host of valuable resources in today’s changing business environment. But getting the most benefit from what employees of each generation have to offer requires the ability to understand what motivates individuals to contribute to making the institution successful.

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Don't Let Old Habits Prevent You from Being a Great Leader

By Keith Hughey, Senior Consultant

As financial institutions retool their business models to create a better service experience for consumers, it is also important to make sure they are creating a healthy work environment for employees. Ineffective leadership strategies can negatively impact growth potential just as much as outdated business approaches.

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The Art of Successful Contract Negotiations

By Kelly Flynn, National Director

Maintaining proper cost controls is an ongoing function of operating a healthy institution. But when it comes to successfully renegotiating vendor contracts, getting the absolute best prices, terms and service takes industry and product knowledge, established vendor relationships and negotiations expertise.

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Floyd's Forum: It's Time to Uncloak Overdraft Procedures and Fees

By John M. Floyd, Chairman and CEO

As regulators continue to consider whether new rules on overdraft services are needed, too many consumers continue to express confusion regarding overdraft fees and policies implemented by financial institutions. The solution: Provide account holders with an effective solution for maintaining financial security and ensure total compliance with a fully communicated overdraft program.

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