By John M. Floyd, Chairman & CEO

Following the implementation of Regulation E opt-in requirements on charging overdraft fees for electronic transactions, consumer advocacy groups have monitored overdraft program marketing techniques used in large banks. In some instances they identified situations where inconsistent, unclear or incorrect information was provided to account holders. Find out how to alleviate compliance concerns and strengthen account holder relationships.

Temporary staffing needs can be a source of stress for financial institutions. Plus, with ongoing challenges in the financial industry and long-time employees entering in their retirement years creating vacancies at bank and credit unions, retaining highly qualified employees is key. With proper planning and expertise in place, fulfilling any staffing needs that arise can be a smooth process.

By Kelly Flynn, National Director

EMV Chip technology will soon alter credit and debit card standards. This change presents an opportune time for financial institutions to review card brand vendor contracts and discover possible savings and better terms, while providing stakeholders with a peace of mind.

By Keith Hughey, Senior Consultant

Make the most of your strategic plan to maintain a strong organization and achieve your goals. Many institutions believe that they are covering all the bases, however, many unknowingly omit certain initiatives that can make all the difference in staying profitable and competitive. Find out what your plan may be missing.

By Jan Southern, Senior Consultant

While the use of technology and mobile capabilities for accessing financial services is on the rise, having a balanced approach is necessary in order to maintain an effective high tech/high touch customer service strategy.