3 KEY AREAS WHERE EXPENSE MANAGEMENT CAN MAXIMIZE PERFORMANCE

By Mark Roe, National Director

As costs rise due to increased regulatory expectations and advancements in technology, on top of your convenient locations and skilled workforce, the prospect of expense reduction might seem daunting. If your financial institution is looking for ways to reduce expenses without jeopardizing your service quality these options could be the solution you are seeking.

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By Charles Shanley, SPHR, CFS

Maintaining account holder trust is essential in today’s competitive environment. But this can be more difficult when reports surface of ethical missteps at a major U.S. bank involving sales tactics that open millions of phony accounts in the names of unsuspecting consumers. Learn the four steps your institution can take to ensure you are hiring leadership candidates who will maintain the highest business standards, and build a culture of trust and transparency for your employees and account holders.

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By Kelly Flynn, National Sales Director Read more

By Richard Miller, Executive Vice President

 

Regulators continue to scrutinize the impact that non-disclosed financial products and services have on consumers, financial institutions need to re-evaluate their eligibility parameters. If your current overdraft solution or courtesy pay program is undisclosed or its usage is based on a complicated matrix that unfairly impacts certain account holders, you could be at risk.  Learn how to alleviate compliance concerns and more.

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By Richard Miller, Executive Vice President

At first glance, Call Report data between 2012 and 2015 paints a rosy picture of the increased number of credit union checking accounts. But as earnings continued to lag during the same time frame, the growth in account numbers is overshadowed by an income loss of $1.70 per account per month - or $1.168 billion industry wide. While new income sources remain scarce and costs for compliance and technology are expected to increase, learn how you can make the most of continued growth in membership potential with a results-driven overdraft program.

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By Kim Kreps, Vice President-Executive Search Director

In today’s competitive recruiting environment, traditional search strategies have given way to far-reaching technologies and talent-rich databases that provide access to top leadership candidates. Learn how access to these resources – along with the implementation of proven retention strategies – can link you to the management professionals your institution needs to succeed. What’s more, you’ll gain the tools necessary to create a supportive work environment that will keep them in place for the long-term.
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By Kimberly Cockrill, Publications Manager, Cornerstone Credit Union League 

As regulators continue to scrutinize rules affecting overdraft programs, having robust software that provides more efficient program management can help increase revenue. Learn how offering overdraft services provides a real solution for account holders works.

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By Jan Southern, Senior Consultant 

While the overall number of consumer branch visits continues to decline nationally, there are still many instances where account holders prefer face-to-face advice on their financial transactions. This can be challenging for traditionally staffed institutions that are committed to maintaining efficiencies, while providing the best service possible. Learn how a staffing study will result in appropriate staffing levels and scheduling that can reduce personnel expenses and guarantee a better experience for your account holders … no matter how they access your services.

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