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The Value of Distributed Leadership

By J. Keith Hughey, Senior Consultant

Regulations, cyber security, EMV migration, low interest rates, technology and competition. These are just a few of the issues concerning community-based financial institutions as they strive to be competitive or make the transition to becoming a larger institution. With all of that on their plates, I am nonetheless dismayed that one crucial area that lacks attention in an organization’s quest for success is how to maintain a level of leadership that is capable of guiding it for the long-term.

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Are You Tapped Out on Technology Costs?

By Kelly Flynn, National Director

Staying on top of changing consumer demands remains one of the top challenges for financial institutions today. Whether it’s a mobile app that allows members to better manage their transactions; the ability to receive text/SMS notifications on transactions over a pre-determined amount or outside of a specified geographical area; implementing card tokenization or rolling out new pin and chip card technology with new Euro MasterCard/Visa (EMV) cards, offering new technology to account holders will most likely involve substantial costs.

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Help Wanted: A Digital Strategist

By Charles Shanley, Executive Vice President

Online resources continue to play a crucial role in consumer shopping preferences. As a result, more and more individuals are accessing financial services through digital channels. According to the Filene Research Institute, 50 percent of consumer’s report searching exclusively online for financial services products. What’s more, they are typically drawn to a specific product before settling on the right bank or credit union. And, according to a recent study from Accenture, 72 percent of consumers aged 18 to 34 would bank with Google and T-Mobile if they offered financial services.  

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No More Thankless Jobs

By J. Keith Hughey, Senior Consultant

I recently took part in the Independent Bankers Association of Texas' 41st Annual Convention in Galveston. Throughout the three-day event, I observed one speaker after another take a moment to thank various people – with kudos being directed to team members, family, mentors, Boards of Directors, the IBAT staff and leadership, along with the exhibit hall staff, event planners, food service staff, and assorted others – who in one way or another either had a hand in their achievements or in making the event and its many moving parts a rousing success.

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Categories: Articles
Is Your Board Leading You Forward or Holding You Back?

By J. Keith Hughey, Senio Consultant

While your current board members may have been carefully vetted when they were first recruited to lead the institution, if they no longer represent your account holder demographic, fail to stay actively involved or lack the ability to make well-informed decisions that impact the bottom line, it may be time to re-evaluate the value they bring to the organization. Learn five steps you can take to improve the odds that your institution’s board is providing the leadership necessary to help you meet or exceed your strategic goals.

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