By Charles Shanley, SPHR, SHRM-SCP, CFS 
Executive Vice President-Recruitment Services

Rock-star results require a diversity and depth of skills in today’s competitive business environment. High-caliber leadership is essential in dynamic workplaces that can include up to four generations of workers. Read the five steps necessary to access talent for long-term success.

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By Mark Roe, National Director

Around St. Patrick's Day, luck is in the air. And while luck may be good for things like flipping a coin or avoiding a sudden downpour, it's not something you can count on in your business strategy.

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Hint: Don’t be complacent about overdraft program compliance

By Darin Byrd
VP, Strategic Sales

Regulators continue to contemplate their next move on new rulings for financial products and services.  For many financial institutions a feeling of uncertainty remains as to the impact of this regulatory hiatus. Learn more about comments made by regulators and compliance attorney panelists at the 2017 CUNA Government Affairs Conference (GAC), and discover how to avoid regulatory ambiguity and compliance risks. Read more

By Richard Miller
Executive Vice President

Surprises in business are often undesirable and can lead to frustration for the customer. To prevent such instances, banks and credit unions should strive to offer programs, such as fully-disclosed overdraft program, that feature consistency and transparency. By treating a broad account holder base fairly— and not a select group greedily— it inspires a culture that encourages, rather than discourages, the use of a valuable service should they need it. Learn how you can achieve both your income and account holder satisfaction goals. Read more

View February's topics that range from advice from one of our executive search directors about finding the perfect fit, to ways to offer additional support to your account holders in their time of need and more.
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During user sessions for JMFA Academy – held at the company’s Houston training center – bank and credit union clients participate in one-on-one interactive groups focused on how to improve overdraft program performance.  Learn about the top three takeaways from recent sessions and more.

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Entrepreneur’s wisdom about relationships transcends industries

By Richard Miller, Executive Vice President

Accurate and upfront communications are key to long-standing account holder relationships. Delivering on your promise—whether at the brand or product and service level—lays a foundation of trust and reinforces value. Read how a retail and entrepreneurial legend parlayed these principles into the sale of his company to Warren Buffet.

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Finding fulfillment in your work

Here are a few pieces of insight from an expert on connecting people.  Kim Kreps, one of our executive search directors, shares feedback on making the perfect match!

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