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Peer-to-Peer Evaluations are Critical to On-Going Board Excellence

By Keith Hughey, Senior Consultant

As financial institutions continue to face increased competition – along with regulatory and economic challenges – it is imperative that the board of directors is providing effective support and guidance on matters involving governance, policy and strategic direction. However, if board members aren’t actively engaged and participatory – or don’t possess the knowledge necessary to contribute to the discussion – their presence can have a negative impact on the institution.  Implementing a peer-to-peer review process can promote effective board involvement and support on-going growth opportunities for individual board members.

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CFPB Updates Rulemaking Schedule

The Consumer Financial Protection Bureau (CFPB) recently announced another delay in any proposals regarding additional rules for overdraft programs, pushing the timeframe into 2015. And while such delays may have caused financial institutions to postpone implementation of an overdraft strategy, consumers with limited credit options continue to need access to low-cost solutions for accessing emergency funds. As regulators continue to consider their next steps, JMFA continues to provide a fully compliant overdraft solution that benefits financial institutions and their account holders.

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JMFA News – JMFA Announces New Regional Director

Meet Jim Griffis, JMFA’s new regional director for New Jersey, New York and Pennsylvania. Jim joins our staff with more than 20 years of experience in sales and marketing, operations, project management and new product implementation across multiple industries.

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Categories: Articles
Corporate Culture Should Accurately Reflect Your Stated Values

By Keith Hughey, Senior Consultant

As the financial services industry works to regain consumer trust following the 2008 financial meltdown, regulators and industry leaders have addressed the important role corporate culture plays in maintaining the respect of account holders and prospects. But a certain corporate culture doesn’t exist just because a values statement appears in the strategic plan. Maintaining a strong culture requires a commitment by leadership to demonstrate best practices and sound judgment in all situations, and to create a workplace environment that recognizes and rewards integrity and respectful behavior.

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Branch Employees Play Essential Role in Keeping Your Overdraft Program Compliant

By John M. Floyd, Chairman & CEO

Following the implementation of Regulation E opt-in requirements on charging overdraft fees for electronic transactions, consumer advocacy groups have monitored overdraft program marketing techniques used in large banks. In some instances they identified situations where inconsistent, unclear or incorrect information was provided to account holders. Find out how to alleviate compliance concerns and strengthen account holder relationships.

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Are Temporary Staffing Needs Causing You Full-Time Headaches?
By Bryan Hanks,  Vice President, JMFA Recruitment Services

Temporary staffing needs can be a source of stress for financial institutions. Plus, with ongoing challenges in the financial industry and long-time employees entering in their retirement years creating vacancies at bank and credit unions, retaining highly qualified employees is key. With proper planning and expertise in place, fulfilling any staffing needs that arise can be a smooth process.

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Review Card Vendor Contracts Before EMV Deadline

By Kelly Flynn, National Director

EMV Chip technology will soon alter credit and debit card standards. This change presents an opportune time for financial institutions to review card brand vendor contracts and discover possible savings and better terms, while providing stakeholders with a peace of mind.

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Strategic Planning Must-Haves That Are Often Overlooked
In today’s environment, neglecting these key business strategies can negatively impact long-term planning and performance

By Keith Hughey, Senior Consultant

Make the most of your strategic plan to maintain a strong organization and achieve your goals. Many institutions believe that they are covering all the bases, however, many unknowingly omit certain initiatives that can make all the difference in staying profitable and competitive. Find out what your plan may be missing.

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Effective Digital Technology is Essential for Long-Term Account Holder Service Strategy

By Jan Southern, Senior Consultant

While the use of technology and mobile capabilities for accessing financial services is on the rise, having a balanced approach is necessary in order to maintain an effective high tech/high touch customer service strategy.

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The Secrets to Successfully Recruiting Millennials

By Charles Shanley, SPHR, CFS, Executive Vice President, Recruitment Services

As Baby Boomers continue on their path to retirement, financial institutions have an opportunity to re-populate many of their open positions with energetic, eager candidates from the Millennial workforce. But the tool book is different for successfully recruiting these candidates. 

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