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What it Takes to Manage a Multi-Generational Workforce
By Keith Hughey, Senior Consultant

Combining the knowledge, talents and skills of a multi-generational workforce can provide a host of valuable resources in today’s changing business environment. But getting the most benefit from what employees of each generation have to offer requires the ability to understand what motivates individuals to contribute to making the institution successful.

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Don't Let Old Habits Prevent You from Being a Great Leader

By Keith Hughey, Senior Consultant

As financial institutions retool their business models to create a better service experience for consumers, it is also important to make sure they are creating a healthy work environment for employees. Ineffective leadership strategies can negatively impact growth potential just as much as outdated business approaches.

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The Art of Successful Contract Negotiations

By Kelly Flynn, National Director

Maintaining proper cost controls is an ongoing function of operating a healthy institution. But when it comes to successfully renegotiating vendor contracts, getting the absolute best prices, terms and service takes industry and product knowledge, established vendor relationships and negotiations expertise.

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Floyd's Forum: It's Time to Uncloak Overdraft Procedures and Fees

By John M. Floyd, Chairman and CEO

As regulators continue to consider whether new rules on overdraft services are needed, too many consumers continue to express confusion regarding overdraft fees and policies implemented by financial institutions. The solution: Provide account holders with an effective solution for maintaining financial security and ensure total compliance with a fully communicated overdraft program.

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Compliance Corner: CFPB Releases Data Point on Checking Account Overdrafts

By Cheryl Lawson, EVP-Compliance Review

The Consumer Financial Protection Bureau (CFPB) continues to keep overdraft programs in its sights. Learn more about the CFPB’s latest Data Point on checking account overdrafts report and how its findings will affect the timing of any possible future ruling by the Bureau on overdraft fees and procedures.

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The Impact of Leadership on Successful Staff Development

By Keith Hughey, Senior Consultant

With increased regulatory expectations, new technologies and changing service expectations, it’s important for financial institutions to provide ongoing staff development opportunities that enable employees to maintain the knowledge and skills they need to do their jobs effectively. And while most organizations realize the importance of providing training resources, the success of staff development efforts greatly depends on the value management places on maintaining an environment of learning and professional growth at all levels of the organization. 

 

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While Regulators Delay Overdraft Ruling, Consistent Focus on Full Disclosure Remains Key to Maintaining Compliant Program

As the CFPB continues to determine which direction it will take with overdraft programs, it is in the best interest of financial institutions to maintain compliant practices to avoid procedures that are harmful to consumers.  

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Keep Your Branch Relevant as Account Holder Service Expectations Change

By Ron Jennings, Executive Vice President

As online and digital technology continue to provide consumers with alternative ways to complete financial transactions, the number of lobby teller line interactions is declining. Learn how an evaluation of your existing branch functionality – location, business volume, operating costs, service delivery options, staffing and service quality can keep your facilities thriving and relevant for account holders, both now and in the future.

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Compliance Corner: CFPB Releases New Study on Payday Loans
One of the top issues on the regulatory agenda for the Consumer Financial Protection Bureau (CFPB) is new rules for the payday loan market. A recent study released by the CFPB outlines its key concerns regarding how payday loans affect consumers. Read more
Categories: Articles
Overcoming the Barriers to Effective Leadership to Achieve Positive Results

By J. Keith Hughey, Senior Consultant


When decisions made at the top result in unintended consequences, staff morale and overall performance can be negatively affected. In an ever-changing, fast-paced business environment, financial institution leaders must be open to changing the way they look at things in order to succeed. Read more
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