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The Disconnect Between Adding New Accounts and Increasing Revenue
By Richard Miller, Executive Vice President

At first glance, Call Report data between 2012 and 2015 paints a rosy picture of the increased number of credit union checking accounts. But as earnings continued to lag during the same time frame, the growth in account numbers is overshadowed by an income loss of $1.70 per account per month - or $1.168 billion industry wide. While new income sources remain scarce and costs for compliance and technology are expected to increase, learn how you can make the most of continued growth in membership potential with a results-driven overdraft program.

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Broad Spectrum of Hiring Challenges Requires a Robust Recruiting Approach
By Kim Kreps, Vice President-Executive Search Director

In today’s competitive recruiting environment, traditional search strategies have given way to far-reaching technologies and talent-rich databases that provide access to top leadership candidates. Learn how access to these resources – along with the implementation of proven retention strategies – can link you to the management professionals your institution needs to succeed. What’s more, you’ll gain the tools necessary to create a supportive work environment that will keep them in place for the long-term.

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Overdraft Privilege Enhances Non-Interest Fee Income and Helps CU Members

By Kimberly Cockrill, Publications Manager, Cornerstone Credit Union League 

                    

As regulators continue to scrutinize rules affecting overdraft programs, having robust software that provides more efficient program management can help increase revenue. Learn how offering overdraft services provides a real solution for account holders works. 

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Maintaining Effective Staffing Levels in a “D-I-Y” World

By Jan Southern, Senior Consultant 

While the overall number of consumer branch visits continues to decline nationally, there are still many instances where account holders prefer face-to-face advice on their financial transactions. This can be challenging for traditionally staffed institutions that are committed to maintaining efficiencies, while providing the best service possible. Learn how a staffing study will result in appropriate staffing levels and scheduling that can reduce personnel expenses and guarantee a better experience for your account holders … no matter how they access your services.

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Waiting to implement an overdraft program could cost you

DELAYING ACTION UNTIL REGULATORS ISSUE NEW RULES NEGATIVELY IMPACTS MORE THAN YOU THINK

 

By Cheryl Lawson, Executive Vice President-Compliance Review

 

In an environment where interest rates are low – and few product and service options exist for generating revenue – uncertainty surrounding how regulators might rule on overdraft solutions is keeping many institutions from earning the fee income they need to maintain a strong bottom line and serve account holders’ needs. Learn how a fully-compliant overdraft program can provide substantial revenue gains for your institution, without adjusting fees. Otherwise, taking a wait-and-see approach will cost you potential income and improved service opportunities.

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PRESS RELEASE: CUNA Strategic Services adds JMFA Recruitment Expertise to Alliance

NEW AGREEMENT ADDS EXTENSIVE RECRUITMENT SOLUTIONS FOR CREDIT UNIONS

MADISON, Wis. (June 07, 2016) – CUNA Strategic Services (CSS) Inc., has announced an expansion of its strategic alliance agreement with John M. Floyd & Associates (JMFA) that will provide credit unions with access to highly qualified executive and senior management talent through JMFA Recruitment Services. This agreement expands the alliance between CSS and JMFA that dates back to 2003.

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When it comes to overdraft solutions, full disclosure is the preferred regulatory strategy

By Cheryl Lawson, Executive Vice President-Compliance Review

As speculation continues regarding what ruling may result from on-going regulatory review of overdraft services, some financial institutions are waiting on the sidelines to implement an overdraft program or upgrade their existing solution. Yet, at the same time, account holders continue to experience occasional financial shortfalls, and banks and credit unions continue to struggle to earn the revenue they need to fund new technology-based programs and services. Learn how a fully-disclosed overdraft program can provide consumers with a reliable financial safety net while giving financial institutions a fully-compliant source for non-interest income.

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"Self-Improvement" Projects: The Key to Enhancing Long-Term Growth

By Ron Jennings, Executive Vice President

According to Lou Holtz – renowned football  coach, analyst, author and motivational speaker –  “In this world you're either growing or you're dying so get in motion and grow.”  In today’s competitive business environment those words are just as true for financial institutions as they are for aspiring gridiron athletes.  Maintaining consistent, healthy growth often requires making changes to legacy processes and taking a hard look at how you address challenges and opportunities. Learn how assessing your institution’s foundation and implementing process improvements can enhance long-term growth. 

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Reviewing Vendor Contracts Can Yield Big Results

By Kelly Flynn

 

Too often, when financial institutions are dealing with economic challenges and uncertainty about how to maintain a strong bottom line, many resort to drastic cost-cutting measures that can adversely affect the work environment and account holder service levels. Learn how a professional review of your current vendor contracts can uncover savings opportunities, better service terms and possible bonus incentives – without your having to change service providers.

 

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The Art of Combining Technology with Traditional Service Delivery

By: Mark Roe

Also featured on CB Insight


As consumer interest in mobile banking services increases, financial institutions are feeling pressure to implement technology-based strategies to keep up with the rapidly growing demand. But jumping into the mix without a solid internal structure in place to support the transition can be risky. Following are steps you can take to ensure your mobile strategy is successful for your account holders and a good investment for your institution’s future.

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