800-809-2307
Four Letters. Infinite Potential.
Sound New Year’s Principles are Beneficial All Year Long

By Cheryl Lawson, EVP-Compliance Review

Fairness, Convenience and Compliance are the Benchmarks of Overdraft Protection

New statistics released by the Federal Reserve in December speak loudly to the growth in non-cash payments – nearly 90 billion transactions by check or credit card in 2015, or about 60% of all occurrences. The volume creates strong non-interest income opportunities for financial institutions, and highlights the need to add or adapt an overdraft protection program. Learn how a fully-disclosed program anchored in fairness, convenience and compliance can be a win-win for consumers and financial institutions. 

Read more
CEO Onboarding: Setting the Stage for Success

Becoming CEO in our industry can be an anxious time for a new leader, as well as the staff that he or she is set to lead. No matter how much industry experience a person brings to the table, settling into a new leadership role requires learning a different set of procedures, stepping into a unique work environment, and establishing trust with a new board, staff and account holders. Learn how you can help set the stage for achieving success with your onboarding program. 

Read more
Delivering a Great Customer Experience

In today’s competitive environment, a drop in service quality can have long-term negative implications. A disappointing experience can make an impact on your loyalty and retention stats and much more—the details of the slip up can go viral at the touch of an “enter” key. Learn how all employees can help strengthens customer satisfaction, long-term loyalty and new business opportunities.

Read more
Categories: Articles
Unsolicited Vendor Offers: Are You Signing-Off or Signing Away?
By Kelly Flynn, National Director

Life’s daily demands can sometimes cause us to take short-term actions without fully considering the long-term consequences. At work, this can occur by getting too comfortable with routines, associates or legacy service providers. Learn how taking the proper time – and enlisting the help of external expertise when necessary – can help your institution reply appropriately to unexpected offers or contract renewals, and perhaps add to the bottom line for years to come.

Read more
In an Uncertain World, Look for the Silver Lining

By Mark Roe, National Sales Director

There are a lot of circumstances that affect an institution's performance in today’s ever-changing environment, many of which are beyond your control. But there are plenty of ways to achieve better overall financial and account holder service results by taking a look at how your institution operates. Learn how an objective study of your processes and procedures can clarify areas for improvement and reveal a silver lining that can positively impact your bottom line.

Read more
The Right Mix of Services Can Expand Your Bottom Line

By Mark Roe, National Director

As speed and convenience demands increase for transacting business with financial institutions, there is always a question of how you are going to meet those demands. Technology plays a key role is meeting these demands, knowing which technology is the right fit for your organization is not always easy.

Read more
Are unchecked expenses reducing your potential?

3 KEY AREAS WHERE EXPENSE MANAGEMENT CAN MAXIMIZE PERFORMANCE

By Mark Roe, National Director

As costs rise due to increased regulatory expectations and advancements in technology, on top of your convenient locations and skilled workforce, the prospect of expense reduction might seem daunting. If your financial institution is looking for ways to reduce expenses without jeopardizing your service quality these options could be the solution you are seeking.

Read more
Four Tips for Acquiring Authentic Leadership

By Charles Shanley, SPHR, CFS

Maintaining account holder trust is essential in today’s competitive environment. But this can be more difficult when reports surface of ethical missteps at a major U.S. bank involving sales tactics that open millions of phony accounts in the names of unsuspecting consumers. Learn the four steps your institution can take to ensure you are hiring leadership candidates who will maintain the highest business standards, and build a culture of trust and transparency for your employees and account holders.

Read more
Increase Savings and Income Potential Through the Power of Negotiation
By Kelly Flynn, National Sales Director

If you are struggling to reach or exceed your institution’s performance goals, maintaining a competitive advantage may be difficult when it comes to providing the mobile and online financial service options your account holders have come to expect. Learn how you can create income and savings opportunities by making informed decisions when contracting with a new product vendor or renewing a legacy service contract. The potential benefits can be significant.

Read more
Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

By Richard Miller, Executive Vice President

 

Regulators continue to scrutinize the impact that non-disclosed financial products and services have on consumers, financial institutions need to re-evaluate their eligibility parameters. If your current overdraft solution or courtesy pay program is undisclosed or its usage is based on a complicated matrix that unfairly impacts certain account holders, you could be at risk.  Learn how to alleviate compliance concerns and more.

Read more
RSS
First10111213141516171819Last
100% 12 months 14 years 2020 2020 vision 2021 planning 40 years abusive abusiveness Academy account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders accountability Achieve achievements Advancements Advice Agreement agreements alerts Americans analysis analytic Analytics Andre Branning announcement ask the expert Assistance ATMs Attendees attorneys attracting talent auto loans Automation B2B Balance Bank Bank of Pacific Banking banking services banks banks and credit unions batching Benefit best practices board governance board member board of directors Bob Layendecker bottom line branch equipment branch profitability brand loyalty branding Bryan Hanks budget budgets bundling business business culture business environment business practices business processes business strategies calendar card processing cardholders career advice Career Goal CARES Act case studies Case Study cash CDC CEO CEO onboarding certainty CFPB Challenges change charitable Checklist Cher Cheryl Lawson Choose Chris Karstens civil litigation claim clarity class action class-action lawsuit Classroom clients Cloud Cohron collections CommFirst Federal Credit Union commitment committed Communication communications communities community community banks Community Outreach Referral Program Competition Competitive Complaint Compliance compliance examinations compliance risks compliant condition conduct Conferences confidence connection Consistency Consistent consultant Consultation consultative consulting Consumer Consumer FInancial Protection Bureau consumer protection Consumer-focused Consumers Contactless Contactless cards Contingency Contingency Pricing contingency-based contingency-based fees Contract Contract Analysis Contract Negotiation contract negotiations contract negotiator Contract Optimizer Contract Renegotiations contract review contract staffing Contracts Convenience core processor contracts Cornerstone Credit Union League coronavirus corporate culture corporate governance cost costs Courtesy Pay COVID-19 CPE credits Credit Card credit card contracts credit card processing credit cards credit report Credit Union Credit Union Vendor Management credit unions crisis Crissandra Fry CSS culture customer customer experience customer service customers CUVM cyber security Damian Data Data Analytics database Deal debit debit card contracts debit cards Debt deceptive Decisions Demand Letters Department of Labor Deposit deposits Development Dick Miller digital digital wallet directors Disclosed disclosures discounts Discussion Dodd-Frank Act dollars donation Donna Sumrall Dynamic earnings Economic economic recovery economy Education efficiency studies election Email Emergencies Emergency employed employee employee retention employees EMV migration enchancing productivity enforce enforcement Engagement environment Errors evaluation Evolve examiners executive search Expectations Expense expense management expense reduction expenses Experience Experiences Expert expert negotiations expertise Experts expire Facilitators families FastTrack FDIC Federal Reserve Federal Reserve Board fee Feedback fees Financial Financial Institution financial institutions financial security financial services financial stability Financial Worry FinTech Fixed limits Fixed-limit Floyd's Forum Forrester Franklin First Federal Credit Union Free Analysis full disclosure Fully Fully Disclosed fully disclosed overdraft program fund funds future Gen Z Generating Income generating leads generation Generation Z Gift Gil Johnson global Goals governance government government agencies Greenwood Credit Union Grow growth guidance Gym Halloween Hammond Happiness health Heartland Credit Union Association Heartland Tri-State Bank hiring HKW Holiday Holidays Houston Area Food Bank Houston Livestock Show and Rodeo HR HR policies Hubur human capital human resources Implementation implementing important improve earnings Improved improved efficiencies improved results Inc. incentives income income enhancement Industry Innovate Innovative in-person Institution interest rates interests internet banking services interview strategies interview tips IT contracts Jackson Jai Jai Darden James Jamone Moore Jan Southern Jennifer Peoples Jennifer Simmons Jim Griffis Jimmy Nguyen JMFA JMFA Academy JMFA clients JMFA News JMFA Next Generation Overdraft Privilege JMFA team Joe Marsh John Cohron John M. Floyd John M. Floyd & Associates judicial justification Kelli Silvernale NCUA Kelly Flynn Kennedy knowledge law lawsuits Lawyer leaders leadership Learn Learning Legal legal risk legislative lending program Lesson leverage Limit Limits Literacy litigation litigators lives loans local Long Term Long-Term lost revenue Maggie Thompson Maintenance manage Managed management Mark Roe marketing marketplace Mary Soergel MasterCard matrices Matrix Matrix-based measurable measurable results meeting Member Members mergers Midwest Region Millennial Millennials mindset minimalism minimalist Mississippi Missouri mobile Mobile Banking mobile phone app Model monetary Money Morrison & Foerster Partner mortgages Most Valuable Provider NAFCU NCUA Needs negative balance Negative Settlement Negotiate Negotiating negotiating contracts negotiator Net Operating Analysis New Decade new revenue New Year New Year's Next Generation JMFA Overdraft Privilege NOA Non-Compliant non-disclosed non-interest Non-Interest Income North Carolina NSF NSF fees Obrea Poindexter OCC Officer Oliver Ireland onboarding Online operational Opportunities Opportunity Opt-In organization Organizational Health Outcomes outsourcing Overdraft overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft privilege program overdraft program Overdraft programs overdraft protection programs Overdraft Protection Service overdraft service overdraft services overdraft strategy overdrafts overdrawn Overspending pandemic Part 2 Partner partnership Paul McFarland paycheck emergency payday loans payment cards Payments Penalties Pennsylvania performance personnel physical distancing plan planning Plus4 Credit Union podcast Podcasts policies policies and procedures Policy POS Positive Swipe post-pandemic practice practices Press Release Privilege Manager CRM proactive procedure Procedures process process improvement Processing product profitability Productivity Products Professional Profitability Improvement Program Program Management programs prohibited project staffing Promotions Proposals Provider providers PwC Quality quantity Reactive reality Reassess Recruitment Services recruitment strategies reduce expenses refer referral Reg E regional director regulation Regulation E regulations regulators regulatory relationship Relationships reliability remote Renegotiate Renewal Reporting Reputation resolutions Resources Results Retail Retaining Employees Retention Retirement revenue revenue enhancement review Richard Miller risk risks ROI Ron Jennings Roy Roy Seifert Rules Ryan Armstrong safety Sales Salesforce Satisfaction savings Scrutiny secrets Security senate Senior Relationship Manager service service agreements service contracts service delivery Services Sessions settlement shareholders Sheila Bridges Shopping social distancing Social Events social media socially distanced Software Solution South Carolina specialization speed Spending staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders standard Statistics stimulus payments Strategic Planning Strategies Strategy streamline Stressful study succeed Success success factors Succession plan succession planning Support survey Susan Prell system talent team team members technology technology costs technology upgrades technology utilization temporary staff term terms Text Third-Party Expert third-party providers third-party vendor contracts third-party vendors threat three Tim Strandquist Time Tools Tools and Resources Tracking Trainer training transaction transactions Transparency Transparent Travel Treats trend trends Trey Martin Trust turnkey UDAAP uncertain times unemployment unfair updates Upgrades Value Variable Variable Limits Vendor vendor agreements vendor contract negotiations vendor contracts vendor management services vendor performance vendors video violation Virginia VISA volunteer Walker Washington Washington D.C. Washington Savings Bank Webinars weeks Westmoreland Community FCU Whitney & Company Wish list women work Workshops YouTube