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Want to Deliver Excellent Service? Offer an Excellent Service!
Want to Deliver Excellent Service? Offer an Excellent Service!
Ever wonder why account holders don’t use the services you offer to help them make informed financial decisions? Maybe it’s because they don’t understand the complexities of how a program works or they become frustrated by ever-changing rules. Learn how to avoid account holder confusion and create a more satisfying service experience for everyone.  Read more
X Marks the Spot: Uncover Hidden Treasure in Your Vendor Contracts
X Marks the Spot: Uncover Hidden Treasure in Your Vendor Contracts

Do you know where to look for buried treasure? Here’s a hint: check your vendor contracts. We’ll show you how to effortlessly access savings you never even knew existed.  Negotiating better rates with expert help can make it easier than you might think.

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Does Your Overdraft Program Leave You Open to a Lawsuit?
Does Your Overdraft Program Leave You Open to a Lawsuit?

A national bank was ordered to pay $30 million for deceptive practices regarding its overdraft protection program, despite technically not breaking any rules. Find out how to alleviate these risks by making your overdraft service completely transparent.

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Overdraft Nirvana: It’s Just Taken Care of For Me
Overdraft Nirvana: It’s Just Taken Care of For Me
Who doesn’t love it when something you need done automatically happens, without any stress or effort? One-click shopping on Amazon.com … automatic bill paying … direct deposit … having one less thing to do always satisfies. Is your overdraft program putting your account holders in nirvana, or a nightmare? Read more
Making Ends Meet in the Dog Days of Summer
Making Ends Meet in the Dog Days of Summer

Summer is winding down, kids are heading back to school and the holiday seasons are just around the corner. For many families and individuals, the next few months could be financially stressful. Learn how a transparent, consumer-focused service can provide peace of mind for account holders trying to manage living expenses and unexpected situations, and yield positive results for your bank or credit union. 

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Don’t Overlook This One Vital Thing During a Merger or Acquisition
Don’t Overlook This One Vital Thing During a Merger or Acquisition

 Is a merger or acquisition in the works at your financial institution? Don’t forget to do this one often-overlooked thing that could save your institution a whole lot of money.

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Best Practices Lead to Best Results
Best Practices Lead to Best Results
As regulators shift focus, fully disclosed financial services still matter

Congress and regulators are busy re-evaluating the rules governing consumer financial products and considering ways to possibly relieve the regulatory burden on smaller financial institutions. In the meantime, how can you rest assured that your products and services are in line with all compliance expectations? For starters, make sure your overdraft program adheres to the following best practices related to full disclosure, reasonable fees, effective communications and knowledgeable program management.

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JMFA NEWS: Bob Bearden joins JMFA as New Regional Director
JMFA NEWS: Bob Bearden joins JMFA as New Regional Director

We are thrilled to welcome Bob Bearden to JMFA! Based out of San Diego, Bob will be working with banks and credit unions throughout California and Nevada on increasing profit and standing out from the competition. He brings a wealth of knowledge, 30 years of banking experience, and has worked on all sides of the industry. Get to know more about Bob.

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Is Your Overdraft Solution a Disclosed Service or a Hidden Fee?
Is Your Overdraft Solution a Disclosed Service or a Hidden Fee?

When your account holders need a little help at the end of the month or because of an unplanned financial situation, where do they turn?  A 100 percent compliant overdraft program – with fully disclosed fees – provides a valuable service to your account holders when they need it most. Plus, it helps them to avoid hidden charges and is much more convenient than other, more costly options.

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7 Ways to Attract — and Retain — Talented Millennials
7 Ways to Attract — and Retain — Talented Millennials
Aside from the usual suspects — flexible work hours, room to grow, and work-life balance — try these proven strategies to make your financial institution attractive to Millennials so that they  A) want to work there and  B) want to stay long-term. Read more
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