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Unsolicited Vendor Offers: Are You Signing-Off or Signing Away?
By Kelly Flynn, National Director

Life’s daily demands can sometimes cause us to take short-term actions without fully considering the long-term consequences. At work, this can occur by getting too comfortable with routines, associates or legacy service providers. Learn how taking the proper time – and enlisting the help of external expertise when necessary – can help your institution reply appropriately to unexpected offers or contract renewals, and perhaps add to the bottom line for years to come.

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In an Uncertain World, Look for the Silver Lining

By Mark Roe, National Sales Director

There are a lot of circumstances that affect an institution's performance in today’s ever-changing environment, many of which are beyond your control. But there are plenty of ways to achieve better overall financial and account holder service results by taking a look at how your institution operates. Learn how an objective study of your processes and procedures can clarify areas for improvement and reveal a silver lining that can positively impact your bottom line.

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The Right Mix of Services Can Expand Your Bottom Line

By Mark Roe, National Director

As speed and convenience demands increase for transacting business with financial institutions, there is always a question of how you are going to meet those demands. Technology plays a key role is meeting these demands, knowing which technology is the right fit for your organization is not always easy.

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Are unchecked expenses reducing your potential?

3 KEY AREAS WHERE EXPENSE MANAGEMENT CAN MAXIMIZE PERFORMANCE

By Mark Roe, National Director

As costs rise due to increased regulatory expectations and advancements in technology, on top of your convenient locations and skilled workforce, the prospect of expense reduction might seem daunting. If your financial institution is looking for ways to reduce expenses without jeopardizing your service quality these options could be the solution you are seeking.

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Four Tips for Acquiring Authentic Leadership

By Charles Shanley, SPHR, CFS

Maintaining account holder trust is essential in today’s competitive environment. But this can be more difficult when reports surface of ethical missteps at a major U.S. bank involving sales tactics that open millions of phony accounts in the names of unsuspecting consumers. Learn the four steps your institution can take to ensure you are hiring leadership candidates who will maintain the highest business standards, and build a culture of trust and transparency for your employees and account holders.

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Increase Savings and Income Potential Through the Power of Negotiation
By Kelly Flynn, National Sales Director

If you are struggling to reach or exceed your institution’s performance goals, maintaining a competitive advantage may be difficult when it comes to providing the mobile and online financial service options your account holders have come to expect. Learn how you can create income and savings opportunities by making informed decisions when contracting with a new product vendor or renewing a legacy service contract. The potential benefits can be significant.

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Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

By Richard Miller, Executive Vice President

 

Regulators continue to scrutinize the impact that non-disclosed financial products and services have on consumers, financial institutions need to re-evaluate their eligibility parameters. If your current overdraft solution or courtesy pay program is undisclosed or its usage is based on a complicated matrix that unfairly impacts certain account holders, you could be at risk.  Learn how to alleviate compliance concerns and more.

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The Disconnect Between Adding New Accounts and Increasing Revenue
By Richard Miller, Executive Vice President

At first glance, Call Report data between 2012 and 2015 paints a rosy picture of the increased number of credit union checking accounts. But as earnings continued to lag during the same time frame, the growth in account numbers is overshadowed by an income loss of $1.70 per account per month - or $1.168 billion industry wide. While new income sources remain scarce and costs for compliance and technology are expected to increase, learn how you can make the most of continued growth in membership potential with a results-driven overdraft program.

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Broad Spectrum of Hiring Challenges Requires a Robust Recruiting Approach
By Kim Kreps, Vice President-Executive Search Director

In today’s competitive recruiting environment, traditional search strategies have given way to far-reaching technologies and talent-rich databases that provide access to top leadership candidates. Learn how access to these resources – along with the implementation of proven retention strategies – can link you to the management professionals your institution needs to succeed. What’s more, you’ll gain the tools necessary to create a supportive work environment that will keep them in place for the long-term.

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Overdraft Privilege Enhances Non-Interest Fee Income and Helps CU Members

By Kimberly Cockrill, Publications Manager, Cornerstone Credit Union League 

                    

As regulators continue to scrutinize rules affecting overdraft programs, having robust software that provides more efficient program management can help increase revenue. Learn how offering overdraft services provides a real solution for account holders works. 

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