Four Letters. Infinite Potential.
The Right Mix of Services Can Expand Your Bottom Line

By Mark Roe, National Director

As speed and convenience demands increase for transacting business with financial institutions, there is always a question of how you are going to meet those demands. Technology plays a key role is meeting these demands, knowing which technology is the right fit for your organization is not always easy.

Read more
Are unchecked expenses reducing your potential?


By Mark Roe, National Director

As costs rise due to increased regulatory expectations and advancements in technology, on top of your convenient locations and skilled workforce, the prospect of expense reduction might seem daunting. If your financial institution is looking for ways to reduce expenses without jeopardizing your service quality these options could be the solution you are seeking.

Read more
Four Tips for Acquiring Authentic Leadership

By Charles Shanley, SPHR, CFS

Maintaining account holder trust is essential in today’s competitive environment. But this can be more difficult when reports surface of ethical missteps at a major U.S. bank involving sales tactics that open millions of phony accounts in the names of unsuspecting consumers. Learn the four steps your institution can take to ensure you are hiring leadership candidates who will maintain the highest business standards, and build a culture of trust and transparency for your employees and account holders.

Read more
Increase Savings and Income Potential Through the Power of Negotiation
By Kelly Flynn, National Sales Director

If you are struggling to reach or exceed your institution’s performance goals, maintaining a competitive advantage may be difficult when it comes to providing the mobile and online financial service options your account holders have come to expect. Learn how you can create income and savings opportunities by making informed decisions when contracting with a new product vendor or renewing a legacy service contract. The potential benefits can be significant.

Read more
Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

By Richard Miller, Executive Vice President


Regulators continue to scrutinize the impact that non-disclosed financial products and services have on consumers, financial institutions need to re-evaluate their eligibility parameters. If your current overdraft solution or courtesy pay program is undisclosed or its usage is based on a complicated matrix that unfairly impacts certain account holders, you could be at risk.  Learn how to alleviate compliance concerns and more.

Read more
account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders announcement attracting talent Bank of Pacific banks batching best practices board governance board member board of directors bottom line branch profitability branding Bryan Hanks budget business culture business environment business strategies career advice Case Study CEO onboarding CFPB Charles Shanley Cheryl Lawson Chris Karstens communications Compliance compliance examinations compliance risks Consumer FInancial Protection Bureau Contract Optimizer Contract Renegotiations contract review contract staffing core processor contracts corporate culture corporate governance CPE credits credit card contracts credit cards credit unions Crissandra Fry CSS culture customer service cyber security Darin Byrd debit card contracts digital directors economy efficiency studies election employee employee retention employees EMV migration evaluation executive search expense management expense reduction expense studies expenses Federal Reserve Board fees financial services financial stability Floyd's Forum full disclosure Generating Income generating leads generation governance government hiring HR HR Consulting HR policies human capital human resources income income enhancement interview strategies interview tips IT contracts Jan Southern Jennifer Peoples Jim Griffis JMFA Academy JMFA clients JMFA News job search John M. Floyd Keith Hughey Kelly Flynn Kim Kreps leaders leadership lending program Linda Meyer loans management Mark Roe marketing Midwest Region Millennial Millennials Missouri NCUA negotiating contracts Net Operating Analysis NOA Non-Interest Income Oliver Ireland onboarding Organizational Health outsourcing overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft program Overdraft programs overdraft protection programs overdraft service overdraft services overdraft strategy overdrafts Paul McFarland payday loans Pennsylvania performance improvement personnel planning Press Release Privilege Manager CRM process improvement product profitability Profitability Improvement project staffing Recruiting Recruitment Services recruitment strategies re-engineering regional director regulations regulators regulatory resolutions Retaining Employees revenue revenue enhancement Richard Miller ROI Ron Jennings senate service service agreements shareholders social media staff staff development staff spotlight staffing staffing gaps staffing studies staffing study stakeholders Strategic Planning Succession plan succession planning Susan Prell talent technology technology costs technology utilization temporary staff Tim Strandquist training UDAAP vendors Washington Westmoreland Community FCU