800-809-2307
Four Letters. Infinite Potential.
Does Your Overdraft Program Spread Joy?
Does Your Overdraft Program Spread Joy?

If your account holders aren’t informed, empowered and involved in their financial affairs, you may need to make sure you’re not stealing their joy. See how different overdraft services can make a positive or negative impact on account holder satisfaction.

Read more
JMFA NEWS: John M. Floyd & Associates Partners with KASASA
AUSTIN, Texas--()--Kasasa®, an award-winning financial technology and marketing provider, announced today that it has partnered with John M. Floyd and Associates (JMFA), a provider of bank and credit union support and consultation, to employ the JMFA Overdraft Privilege® program. Read more
Tags:
JMFA NEWS: Joe Marsh Joins JMFA as Regional Director for Indiana & Ohio Markets
JMFA NEWS: Joe Marsh Joins JMFA as Regional Director for Indiana & Ohio Markets

Please join us in welcoming Joe Marsh to the JMFA team! Based out of Indianapolis, Joe will be working with community banks and credit unions throughout Indiana and Ohio. He has 20 years of industry knowledge and consultative experience—learn more about Joe.

Read more
Tags:
Giving Thanks Begins with Empathy
Giving Thanks Begins with Empathy

This holiday season express your gratitude to account holders in the most surefire way: by acting with empathy.  Learn more about how this one trait can make an impact all year long.

Read more
How About Some Post-Election Peace of Mind?
How About Some Post-Election Peace of Mind?

Election outcomes drive big changes on the major issues that affect your account holders’ lives. But there are things you can do every day to provide extra service value and make a difference for their financial well-being. Learn how you can make a positive impact for your account holders and your performance as you finalize key initiatives for 2019. 

Read more
Forget Black Friday...Here's Where You'll Find the REAL Savings
Forget Black Friday...Here's Where You'll Find the REAL Savings

How much money will you save on Black Friday? Forget about those paltry numbers on retail goods—we’ve got the scoop on where your bank or credit union can find five-, six-, or even seven-digit savings.

Read more
Is It Time to Make the Leap to a New, Better Core Processor?
Is It Time to Make the Leap to a New, Better Core Processor?
Six ways an expert negotiator can impact results

By Kelly Flynn, National Sales Director

Fear, being too busy, and lack of resources can all leave you stuck with an outdated, ineffective core processor. But overcoming these obstacles and completing a core conversion can be less daunting than you may imagine when you take the right approach.

 

Read more
Want to Deliver Excellent Service? Offer an Excellent Service!
Want to Deliver Excellent Service? Offer an Excellent Service!
Ever wonder why account holders don’t use the services you offer to help them make informed financial decisions? Maybe it’s because they don’t understand the complexities of how a program works or they become frustrated by ever-changing rules. Learn how to avoid account holder confusion and create a more satisfying service experience for everyone.  Read more
X Marks the Spot: Uncover Hidden Treasure in Your Vendor Contracts
X Marks the Spot: Uncover Hidden Treasure in Your Vendor Contracts

Do you know where to look for buried treasure? Here’s a hint: check your vendor contracts. We’ll show you how to effortlessly access savings you never even knew existed.  Negotiating better rates with expert help can make it easier than you might think.

Read more
Does Your Overdraft Program Leave You Open to a Lawsuit?
Does Your Overdraft Program Leave You Open to a Lawsuit?

A national bank was ordered to pay $30 million for deceptive practices regarding its overdraft protection program, despite technically not breaking any rules. Find out how to alleviate these risks by making your overdraft service completely transparent.

Read more
RSS
First234567891011Last
100% 12 months 14 years 2020 2020 vision 40 years abusive abusiveness Academy account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders accountability Achieve achievements Advancements Advice Agreement alerts Americans analysis Analytics announcement ask the expert Assistance ATMs Attendees attorneys attracting talent auto loans Automation B2B Balance Bank Bank of Pacific Banking banking services banks banks and credit unions batching Benefit best practices board governance board member board of directors Bob Layendecker bottom line branch equipment branch profitability brand loyalty branding Bryan Hanks budget budgets bundling business business culture business environment business practices business processes business strategies calendar career advice Career Goal CARES Act case studies Case Study CDC CEO CEO onboarding certainty CFPB Challenges change charitable Checklist Cher Cheryl Lawson Choose Chris Karstens claim clarity class action class-action lawsuit Classroom clients Cloud Cohron collections CommFirst Federal Credit Union commitment committed Communication communications communities community community banks Community Outreach Referral Program Competition Competitive Complaint Compliance compliance examinations compliance risks compliant condition conduct Conferences connection Consistency Consistent consultant Consultation consultative consulting Consumer Consumer FInancial Protection Bureau consumer protection Consumer-focused Consumers Contactless cards Contingency Contingency Pricing contingency-based contingency-based fees Contract Contract Analysis Contract Negotiation contract negotiations contract negotiator Contract Optimizer Contract Renegotiations contract review contract staffing Contracts Convenience core processor contracts Cornerstone Credit Union League coronavirus corporate culture corporate governance costs Courtesy Pay COVID-19 CPE credits Credit Card credit card contracts credit card processing credit cards credit report Credit Union Credit Union Vendor Management credit unions crisis Crissandra Fry CSS culture customer customer experience customer service customers CUVM cyber security Damian Data Data Analytics database Deal debit debit card contracts Debt deceptive Decisions Demand Letters Department of Labor Deposit deposits Development Dick Miller digital directors Disclosed disclosures discounts Discussion Dodd-Frank Act dollars donation Donna Sumrall Dynamic Economic economy Education efficiency studies election Email Emergencies Emergency employed employee employee retention employees EMV migration enchancing productivity enforce enforcement Engagement Errors evaluation Evolve executive search Expectations Expense expense management expense reduction expenses Experience Experiences Expert expert negotiations expertise Experts expire Facilitators families FastTrack FDIC Federal Reserve Federal Reserve Board fee Feedback fees Financial Financial Institution financial institutions financial security financial services financial stability Financial Worry FinTech Fixed limits Fixed-limit Floyd's Forum Forrester Free Analysis full disclosure Fully Fully Disclosed fully disclosed overdraft program funds Gen Z Generating Income generating leads generation Generation Z Gift Gil Johnson global Goals governance government government agencies Grow guidance Gym Halloween Hammond Happiness health hiring HKW Holiday Holidays Houston Area Food Bank Houston Livestock Show and Rodeo HR HR policies Hubur human capital human resources Implementation implementing important Improved improved efficiencies improved results Inc. income income enhancement Industry Innovate Innovative Institution interests internet banking services interview strategies interview tips IT contracts Jackson Jai Jai Darden James Jamone Moore Jan Southern Jennifer Peoples Jennifer Simmons Jim Griffis Jimmy Nguyen JMFA JMFA Academy JMFA clients JMFA News JMFA Next Generation Overdraft Privilege JMFA team Joe Marsh John Cohron John M. Floyd John M. Floyd & Associates judicial justification Kelli Silvernale NCUA Kelly Flynn Kennedy knowledge law lawsuits Lawyer leaders leadership Learn Learning Legal legal risk legislative lending program Lesson leverage Limit Limits Literacy litigation litigators lives loans local Long Term Long-Term lost revenue Maggie Thompson Maintenance manage Managed management Mark Roe marketing marketplace Mary Soergel Matrix Matrix-based measurable measurable results meeting Member Members Midwest Region Millennial Millennials mindset minimalism minimalist Mississippi Missouri Mobile Banking Model monetary Money Morrison & Foerster Partner mortgages Most Valuable Provider NAFCU NCUA Needs negative balance Negative Settlement Negotiate Negotiating negotiating contracts negotiator Net Operating Analysis New Decade new revenue New Year New Year's Next Generation JMFA Overdraft Privilege NOA Non-Compliant non-disclosed Non-Interest Income North Carolina NSF NSF fees Obrea Poindexter OCC Officer Oliver Ireland onboarding Online Opportunities Opportunity Opt-In organization Organizational Health Outcomes outsourcing Overdraft overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft privilege program overdraft program Overdraft programs overdraft protection programs Overdraft Protection Service overdraft service overdraft services overdraft strategy overdrafts overdrawn Overspending pandemic Partner partnership Paul McFarland paycheck emergency payday loans Payments Penalties Pennsylvania performance personnel physical distancing plan planning Plus4 Credit Union podcast Podcasts policies Policy POS Positive Swipe practice practices Press Release Privilege Manager CRM proactive procedure Procedures process process improvement Processing product profitability Productivity Products Professional Profitability Improvement Program Program Management programs prohibited project staffing Promotions Proposals Provider providers PwC Quality quantity Reactive reality Reassess Recruitment Services recruitment strategies reduce expenses refer referral Reg E regional director regulation Regulation E regulations regulators regulatory relationship Relationships reliability remote Renegotiate Renewal Reporting Reputation resolutions Resources Results Retail Retaining Employees Retention Retirement revenue revenue enhancement review Richard Miller risk risks ROI Ron Jennings Roy Roy Seifert Rules Ryan Armstrong Sales Salesforce Satisfaction savings Scrutiny secrets Security senate Senior Relationship Manager service service agreements service contracts service delivery Services Sessions settlement shareholders Sheila Bridges Shopping social distancing Social Events social media socially distanced Software Solution South Carolina specialization Spending staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders standard Statistics stimulus payments Strategic Planning Strategies Strategy streamline Stressful succeed Success success factors Succession plan succession planning Support survey Susan Prell system talent team team members technology technology costs technology upgrades technology utilization temporary staff term Text Third-Party Expert third-party providers third-party vendor contracts third-party vendors threat three Tim Strandquist Time Tools Tools and Resources Tracking Trainer training transaction Transparency Transparent Travel Treats trends Trey Martin Trust UDAAP uncertain times unemployment unfair updates Upgrades Value Variable Variable Limits Vendor vendor agreements vendor contract negotiations vendor contracts vendor management services vendor performance vendors video violation Virginia volunteer Walker Washington Washington D.C. Washington Savings Bank Webinars weeks Westmoreland Community FCU Whitney & Company Wish list women work Workshops YouTube