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Optimize Your Growth in 2018
Focus your efforts where you can get the best results

Growth is expected to be an enormous opportunity in 2018 for financial institutions that create exceptional account holder experiences. But competition continues to be tough from traditional sources and new online players that offer convenience and mobility—but may be lacking that personal touch that many account holders still desire. Learn how to solidify existing relationships and attract new business opportunities by maximizing your products and services to meet ongoing consumer needs.

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JMFA Academy: Resolve to Improve Staff Training in 2018
As a new year filled with potential unfolds, are you confident that your employees have a complete understanding of how your programs and processes work? Do they understand the important role they play in maintaining the institution’s compliance? No matter what your resolutions might be for 2018, without proper training your staff may have difficulty helping you meet your performance and service goals. Learn more about JMFA’s free overdraft program management training opportunities in 2018 that will set you on a path to improved service delivery, increased revenue and compliance peace of mind.

 

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JMFA News: Paul McFarland promoted to Engagement Manager

Congratulations to Paul McFarland! At our employee meeting in January Paul was recognized for his achievements and promoted to Engagement Manager.  Learn more about Paul and how he is looking forward his new role and responsibilities.

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Categories: Articles
How Does Your Institution Rank When It Comes to Disclosure?
How Does Your Institution Rank When It Comes to Disclosure?
Consumers are always interested in knowing how the products and services they use rank among competing options. When it comes to providing financial services, it’s important to demonstrate to both account holders and regulators that your products are compliant and easy-to-use. Learn what it takes to remove the guesswork and confusion from your overdraft program policies and procedures. Then watch as your disclosure and overall service delivery ranking rises to the top.   Read more
Finding Non-Interest Income to Add to Your Bottom Line

Margins on interest rates continue to be low. While economic conditions have improved a recession looms. Does your bank or credit union have sustainable non-interest income vehicles in place to withstand the current market? The right overdraft program can add to your bottom line and give your account holders an additional service to rely on in trying times. 

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Make 2018 the Year You Stop Overpaying Vendors

Whether you’re looking to make a change or extremely satisfied with your current core vendors, contract negotiations can land you serious savings and bonuses that can be funneled back into your institution to help you meet your 2018 goals. Take a look at how an experienced contract negotiator can help ensure you’re not leaving any money on the table.

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Life is uncertain: Protect what you have

There are a lot of unknown factors in the world today that can impact financial stability for consumers and financial institutions alike. But taking a wait and see attitude is no way to address the unknown with confidence. Learn how maintaining a fully disclosed overdraft program – based on the latest regulatory guidelines and best practices – can help protect your institution’s revenue, prevent regulatory uncertainty and provide your account holders with the resources they need to cover life’s unexpected expenses or emergencies.

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A Cautionary Tale: Don’t Put Important Service Initiatives on Auto-Pilot

You may think everything is fine with your overdraft privilege program if no new policies have been issued and it is generating income. But, if you are allowing it to operate with little or no additional oversight, you could be setting yourself up for potential missteps or even violations that can result in costly consequences or poor performance. Learn more about the consequences of putting your overdraft program on auto-pilot.

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With Cordray’s Departure, What Direction Will the CFPB Take?

On November 15th it was announced that Consumer Financial Protection Bureau director, Richard Cordray, is stepping down before the end of the month, eight months earlier than expected. Learn how we help our clients with the most accurate guidance and regulatory perspective.

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Hiring Managers: Act Now to Start 2018 on a High Note

by Charles Shanley, Executive Vice President

Waiting to ring in 2018 before addressing your hiring needs? Don’t let end-of-the-year tasks keep you from getting ahead of the competition. Find out how you can stay ahead by using the final weeks of the year wisely.

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Start Your Job Search Now for a Successful 2018

by Kim Kreps, Executive Search Director

Last January, did you resolve, with the best intentions, to put your job search into high gear? Or, perhaps you’re waiting for the holiday season to die down before checking out your career options? We have a little secret for you: contrary to what you may have heard about hiring around the holidays, NOW is actually the best time to get started on your job search. Read on to discover why you’ll have the edge over other candidates if you start today.  

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Optimize Your Contracts and Meet Millennial Demands
A One-Two Punch

With a savvy JMFA contract negotiator on your side, you can secure the best deals from your vendors and save money on your card processing contracts. Along the way, we can also help you secure “digital wallet” services that will help keep your offerings fresh and make you more appealing to the powerful Millennial market.

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Why Proper Training Makes All the Difference to Your Bottom Line
Why Proper Training Makes All the Difference to Your Bottom Line

Everybody has questions the first day on the job. Likewise, bank and credit union employees will certainly have questions when you launch a new overdraft program. You’ll want to be able to answer these questions accurately so they are well-equipped to communicate information to your account holders, thus building trust and fostering a relationship. Learn about the value of proper training in this situation, and why it may not cost you any extra money to provide thorough and ongoing training—but it could greatly improve your bottom line. 

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PRESS RELEASE: New Regional Director
John M. Floyd & Associates announces new regional director
Meet Brad Davis, JMFA’s new regional director for Tennessee, West Virginia and Kentucky. Brad joins our staff with more than 30 years of experience in technology and operational systems services within the financial services industry. Read more
Proactive Measures Today Lead to Greater Success Tomorrow
As regulators continue to study overdraft programs and finalize plans to test new consumer disclosure prototypes, many banks and credit unions have chosen to put upgrading their existing overdraft offering on the back burner. Discover why now is the perfect time to proactively align with the most accurate overdraft guidance and best practices, or upgrade a non-disclosed program to a transparent solution. You’ll see how a fully compliant overdraft program can help you avoid regulatory scrutiny and experience positive results for your institution and your account holders.

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