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Exceptional Service in Unprecedented Times
Exceptional Service in Unprecedented Times
Four ways to alleviate stress for your account holders

For many Americans, one of the most difficult aspects of dealing with the growing COVID-19 (coronavirus) pandemic is the financial uncertainty that comes with it. Learn what steps you can take regarding your services and communications to alleviate some of the financial stress your account holders are experiencing. 

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JMFA Aids CommFirst Federal Credit Union with Donation to Local Foundation
JMFA Aids CommFirst Federal Credit Union with Donation to Local Foundation

JMFA and CommFirst Federal Credit Union in Jackson, Mississippi support a community cause with JMFA Community Outreach Referral Program.  

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Avoid Legal Risk with Transparency and Full Disclosure
Avoid Legal Risk with Transparency and Full Disclosure
Three precautions to mitigate risk of Overdraft/NSF fee demand letters

Learn from Cheryl Lawson, Executive Vice President of Compliance, three precautions you can take to mitigate risk from Overdraft/NSF fee demand letters as plaintiff attorneys have become more aggressive. 

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How Are You Managing Your Account Holders’ Overdraft Experience?
How Are You Managing Your Account Holders’ Overdraft Experience?
Effective program management goes well beyond the limit to ensure successful outcomes

When consumers sign up for overdraft protection, they shouldn’t have to worry about whether or not an important transaction will be covered when they are faced with a financial shortfall. A reliable overdraft solution should be easy to understand, easy to access and a trusted source of financial security. Are you doing everything necessary to manage a consistent overdraft experience for your account holders?

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Avoid Compliance Uncertainty with Guidance and Best Practices
Avoid Compliance Uncertainty with Guidance and Best Practices
CFPB Announces Policy to Clarify UDAAP Abusiveness Standard

After more than a decade the Consumer Financial Protection Bureau issued a new policy statement designed to clarify how it will define, supervise and enforce “abusive” standards under the Dodd-Frank Act. Learn how the Bureau plans to ensure clarity going forward.

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Do Your Account Holders Consider You Their MVP?
Do Your Account Holders Consider You Their MVP?

FIVE OVERDRAFT STRATEGIES THAT WILL MAKE YOU THEIR “MOST VALUABLE PROVIDER” OF FINANCIAL SERVICES

Increased technology and the rise of non-traditional financial service providers are changing consumer service expectations. But one thing most people have in common when selecting their preferred financial institution. They want to know their provider has their back when it comes to meeting their financial needs. Here are five ways a fully disclosed overdraft program—that offers stability, convenience and value—can help your bank or credit union achieve “Most Valuable Provider” status with your account holders and make them fans for life. Read more
How Do You Make Your 2020 Vision a Reality?
How Do You Make Your 2020 Vision a Reality?

Check out how JMFA can effortlessly help you fulfill your 2020 vision by delivering exceptional services for your account holders, elevating your staff and increasing your bottom line.

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5 New Year’s Resolutions You Can’t Afford to Break in 2020
5 New Year’s Resolutions You Can’t Afford to Break in 2020

For an all-around successful overdraft service your account holders can rely on, you’ll want to make—and keep!—these five resolutions in 2020.

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