Sometimes hard to measure―but always impactful―a credit union’s member-centric culture can be a key influencer on financial results. Read the five questions you should be asking to determine if your credit union’s culture is truly member-centric―and the steps to take if it’s not. 

JMFA’s Executive Search Director, Kim Kreps, shares her experience working with a multi-generational workforce, addressing common workplace values, and attracting top talent in today’s ever-changing recruiting landscape. Discover some of the new expectations in today's workplace.

When it comes to your overdraft program is it the best it can be for your account holders? Learn how JMFA OVERDRAFT PRIVILEGE® met one client's selection criteria and how JMFA’s consultants, training and program management strategies continue to support their service philosophy and performance goals.

As consumers continue to enjoy more online and mobile options for completing transactions, ATMs remain a convenient way to access cash. But along with this convenience, your account holders expect safeguards to protect their personal information from potential fraud. If you haven’t yet upgraded your ATMs and debit cards to accept EMV technology, discover ways to keep costs under control and ways to offset the expenses and more.

A financial institution that watches out for its account holders' best interests? That earns fairy Godmother status. When it comes to the fixed-versus-dynamic overdraft limit debate, it’s easy to see that the former provides peace of mind and predictability while the latter leads to confusion and headaches all around.

By Richard Miller, Executive Vice President

Changing seasons is often a time for making evaluations. Consider changing your overdraft program by including or enhancing a fully-disclosed model, which can benefit your account holders through authenticity, staff through clarity and the operations through profitability. By striving for transparency, your bank or credit union can transition its growth from occasional to perennial.

By Richard Miller, Executive Vice President

Overdraft programs with dynamic limits can be short-sighted by placing profit over principle at unfair and consequential expense to account holders. Their undisclosed methods can lead to higher charge-offs and account holder turnover. In contrast, a fully-disclosed overdraft program promotes transparency and responsible use, providing your account holders with a financial safety net at an established price, one designed to solve a short-term liquidity situation with your account holders.

By Cheryl Lawson, EVP-Compliance Review

In the absence of a definitive regulatory ruling on overdraft strategies, some financial institutions have placed their overdraft program on autopilot or have put the idea of providing a financial safety net for their account holders on the back burner. If you’ve become complacent about overdraft compliance, learn how implementing a fully disclosed overdraft privilege program now can help you avoid increased regulatory scrutiny—regardless of when a final ruling is introduced, get back on track to improving overall performance and provide account holders with a valuable financial service.

Rock-star results require a diversity and depth of skills in today’s competitive business environment. High-caliber leadership is essential in dynamic workplaces that can include up to four generations of workers. Read the five steps necessary to access talent for long-term success.

By Mark Roe, National Director

Around St. Patrick's Day, luck is in the air. And while luck may be good for things like flipping a coin or avoiding a sudden downpour, it's not something you can count on in your business strategy.

During user sessions for JMFA Academy – held at the company’s Houston training center – bank and credit union clients participate in one-on-one interactive groups focused on how to improve overdraft program performance.  Learn about the top three takeaways from recent sessions and more.

Entrepreneur’s wisdom about relationships transcends industries

By Richard Miller, Executive Vice President

Accurate and upfront communications are key to long-standing account holder relationships. Delivering on your promise—whether at the brand or product and service level—lays a foundation of trust and reinforces value. Read how a retail and entrepreneurial legend parlayed these principles into the sale of his company to Warren Buffet.