800-809-2307
Four Letters. Infinite Potential.

Weighing the Benefits and Risks of Outsourcing Technology Management

By Kelly Flynn, National Director

balanced scale

As community banks and credit unions continue to look for ways to maintain efficient processes and reduce expenses in order to use their resources to provide customers with the products and services they demand, interest in outsourcing information technology (IT) services is on the rise. By outsourcing these important functions, banks and credit unions can use their resources more effectively to provide account holders with the products and services they demand.

With proper management, outsourcing relationships can be successful 
For organizations with limited internal technology resources or expertise, outsourcing such IT functions as data processing, online banking, debit card processing, ATM networking and item processing to a third-party provider can be a vital step toward maintaining a competitive advantage. Doing so can improve the quality and delivery of services, increase efficiencies and savings on hardware and software costs, and allow personnel to concentrate on initiatives focused on account holders. That said, choosing the right vendor and the appropriate services to meet your institution’s needs can turn into a completely new – and potentially costly – challenge if not managed properly.

To avoid risks that can far outweigh the benefits of outsourcing, due diligence at the vendor selection stage is vital. You can prevent unexpected problems, by asking yourself these questions before contracting with a third-party provider:

• Does the vendor have strong compliance credentials to protect the financial institution from regulatory scrutiny?
• Are the vendor’s systems robust enough to protect you from system failures?
• Does the vendor have strong financial resources to insure long-term service?
• Are the vendor’s practices in line with the financial institution’s mission?

Proper management of the relationship is essential for avoiding potential risks that can adversely affect earnings, service standards, operations and compliance. On-going monitoring of contract terms can also ensure that proper controls and contingency plans are in place, giving you confidence that you are getting the best service at the best price, and that your vendors can accommodate any operational changes the bank or credit union might experience in the future.

System security remains a key regulatory concern
From a regulatory perspective, management must be sure that technology vendors provide security throughout the network and customer portals to ensure data privacy, data and system security, business continuity and contingency planning. In addition to disrupting business, security breaches can be devastating to an institution’s reputation and account holder relationships.

When you’re ready to increase your technology capabilities, an expert in IT services contract review and negotiations can help to make sure you are getting the products and services you need to meet your operational and customer service goals, while maintaining compliance with all regulatory expectations.


To learn more about ensuring you’re getting the most out of the terms of your service contracts or to receive an assessment of your vendor contracts and savings opportunities contact Kelly Flynn.

 

12 months 2020 2020 vision 40 years abusive abusiveness Academy account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders accountability Achieve achievements Advancements Advice Agreement analysis Analytics announcement Assistance ATMs Attendees attorneys attracting talent Automation B2B Balance Bank Bank of Pacific Banking banking services banks banks and credit unions batching Benefit best practices board governance board member board of directors Bob Layendecker bottom line branch equipment branch profitability branding Bryan Hanks budget bundling business business culture business environment business practices business processes business strategies career advice Career Goal case studies Case Study CEO CEO onboarding certainty CFPB Challenges change charitable Cher Cheryl Lawson Choose Chris Karstens claim clarity class action Classroom clients Cloud Cohron CommFirst Federal Credit Union commitment Communication communications communities community Community Outreach Referral Program Competition Competitive Complaint Compliance compliance examinations compliance risks compliant condition conduct Conferences Consistency Consistent consultant Consultation consulting Consumer Consumer FInancial Protection Bureau consumer protection Consumer-focused Consumers Contingency Contingency Pricing contingency-based fees Contract Contract Analysis Contract Negotiation contract negotiations Contract Optimizer Contract Renegotiations contract review contract staffing Contracts Convenience core processor contracts Cornerstone Credit Union League coronavirus corporate culture corporate governance costs Courtesy Pay COVID-19 CPE credits Credit Card credit card contracts credit cards Credit Union credit unions Crissandra Fry CSS culture customer service cyber security Damian Data Data Analytics database Deal debit card contracts Debt deceptive Decisions Demand Letters Deposit Development Dick Miller digital directors Disclosed disclosures discounts Discussion Dodd-Frank Act donation Donna Sumrall Dynamic economy Education efficiency studies election Email Emergencies Emergency employee employee retention employees EMV migration enforce enforcement Engagement Errors evaluation Evolve executive search Expectations Expense expense management expense reduction expenses Experience Expert expert negotiations Experts Facilitators FastTrack FDIC Federal Reserve Federal Reserve Board fee Feedback fees Financial Financial Institution financial institutions financial services financial stability Financial Worry FinTech Fixed limits Floyd's Forum Free Analysis full disclosure Fully fully disclosed overdraft program funds Gen Z Generating Income generating leads generation Generation Z Gift Goals governance government Grow Gym Halloween Hammond Happiness health hiring HKW Holiday Holidays HR HR policies Hubur human capital human resources Implementation important Improved improved efficiencies improved results Inc. income income enhancement Innovate Innovative Institution interests interview strategies interview tips IT contracts Jackson Jai Jai Darden James Jamone Moore Jan Southern Jennifer Peoples Jennifer Simmons Jim Griffis Jimmy Nguyen JMFA JMFA Academy JMFA clients JMFA News JMFA Next Generation Overdraft Privilege Joe Marsh John Cohron John M. Floyd John M. Floyd & Associates judicial justification Kelly Flynn Kennedy law lawsuits Lawyer leaders leadership Learn Learning Legal legislative lending program Lesson Limit Limits Literacy litigation litigators loans local Long Term Long-Term lost revenue Maggie Thompson Maintenance manage management Mark Roe marketing marketplace Matrix Matrix-based measurable measurable results Member Members Midwest Region Millennial Millennials Mississippi Missouri Mobile Banking monetary Money Most Valuable Provider NAFCU NCUA Negative Settlement Negotiate negotiating contracts negotiator Net Operating Analysis New Decade New Year New Year's Next Generation JMFA Overdraft Privilege NOA Non-Interest Income NSF fees OCC Oliver Ireland onboarding Online Opportunities Opportunity Opt-In Organizational Health Outcomes outsourcing Overdraft overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft privilege program overdraft program Overdraft programs overdraft protection programs Overdraft Protection Service overdraft service overdraft services overdraft strategy overdrafts Overspending Partner Paul McFarland paycheck emergency payday loans Payments Pennsylvania performance personnel plan planning Plus4 Credit Union Policy POS Positive Swipe practice practices Press Release Privilege Manager CRM proactive procedure process process improvement Processing product profitability Productivity Products Professional Profitability Improvement Program Program Management programs prohibited project staffing Promotions Proposals Provider providers Quality Reactive reality Recruitment Services recruitment strategies refer referral Reg E regional director regulation regulations regulators regulatory relationship Relationships Renegotiate Renewal Reporting Reputation resolutions Resources Results Retail Retaining Employees Retention Retirement revenue revenue enhancement review Richard Miller risk risks ROI Ron Jennings Roy Roy Seifert Rules Ryan Armstrong Sales Satisfaction savings secrets Security senate service service agreements service contracts service delivery Services Sessions settlement shareholders Sheila Bridges Shopping social distancing Social Events social media Software Solution Spending staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders standard Statistics Strategic Planning Strategies Strategy Stressful succeed Success success factors Succession plan succession planning Support survey Susan Prell talent team team members technology technology costs technology upgrades technology utilization temporary staff term Text third-party providers threat three Tim Strandquist Time Tools Tracking Trainer training transaction Transparency Transparent Travel Treats trends Trey Martin Trust UDAAP unfair updates Upgrades Value Variable Vendor vendor agreements vendor contracts vendor performance vendors violation Walker Washington Webinars weeks Westmoreland Community FCU Whitney & Company Wish list women work Workshops