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Whoops, they did it again!
Wells Fargo once again fined for unfair practices.  The settlement is one of the largest to date imposed by the CFPB.
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Complacency is Comfortable, But the Results Can be Costly
Putting off until tomorrow what should be done today may sound pretty reasonable when you have a lot on your plate or aren’t comfortable stepping out of your everyday routine. But as competition increases and consumers expect more from financial services, complacency can cost you dearly. Learn more about the pitfalls of procrastination and how a commonsense approach to overdraft services can increase performance, improve service and keep your institution competitive in your market.
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JMFA Academy: Resolve to Improve Staff Training in 2018
As a new year filled with potential unfolds, are you confident that your employees have a complete understanding of how your programs and processes work? Do they understand the important role they play in maintaining the institution’s compliance? No matter what your resolutions might be for 2018, without proper training your staff may have difficulty helping you meet your performance and service goals. Learn more about JMFA’s free overdraft program management training opportunities in 2018 that will set you on a path to improved service delivery, increased revenue and compliance peace of mind.

 

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Why Proper Training Makes All the Difference to Your Bottom Line
Why Proper Training Makes All the Difference to Your Bottom Line

Everybody has questions the first day on the job. Likewise, bank and credit union employees will certainly have questions when you launch a new overdraft program. You’ll want to be able to answer these questions accurately so they are well-equipped to communicate information to your account holders, thus building trust and fostering a relationship. Learn about the value of proper training in this situation, and why it may not cost you any extra money to provide thorough and ongoing training—but it could greatly improve your bottom line. 

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John M. Floyd & Associates Approved as a Registered CPE Sponsor

Continuing professional education credits available for attending JMFA Academy

PRESS RELEASE

HOUSTON, Texas, (July 7, 2017) – John M. Floyd & Associates (JMFA) – a leader in profitability and performance-improvement programs, and consulting services for banks and credit unions – announced today that it has been certified by the National Association of State Boards of Accountancy (NASBA) to be a sponsor of continuing professional education (CPE) through the JMFA Academy
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