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A new season is a time to change, update and grow

By Richard Miller, Executive Vice President


Changing seasons is often a time for making evaluations. Consider changing your overdraft program by including or enhancing a fully-disclosed model, which can benefit your account holders through authenticity, staff through clarity and the operations through profitability. By striving for transparency, your bank or credit union can transition its growth from occasional to perennial.

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Matrix overdraft systems: more risk than reward?

By Richard Miller, Executive Vice President


Overdraft programs with dynamic limits can be short-sighted by placing profit over principle at unfair and consequential expense to account holders. Their undisclosed methods can lead to higher charge-offs and account holder turnover. In contrast, a fully-disclosed overdraft program promotes transparency and responsible use, providing your account holders with a financial safety net at an established price, one designed to solve a short-term liquidity situation with your account holders.

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Value & Volume as a Business Model Offers the Best Results
By Richard Miller
Executive Vice President

Surprises in business are often undesirable and can lead to frustration for the customer. To prevent such instances, banks and credit unions should strive to offer programs, such as fully-disclosed overdraft program, that feature consistency and transparency. By treating a broad account holder base fairly— and not a select group greedily— it inspires a culture that encourages, rather than discourages, the use of a valuable service should they need it. Learn how you can achieve both your income and account holder satisfaction goals. Read more
Trust-Building and Account Holder Retention Go Hand in Hand

Entrepreneur’s wisdom about relationships transcends industries

By Richard Miller, Executive Vice President

Accurate and upfront communications are key to long-standing account holder relationships. Delivering on your promise—whether at the brand or product and service level—lays a foundation of trust and reinforces value. Read how a retail and entrepreneurial legend parlayed these principles into the sale of his company to Warren Buffet.

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Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

By Richard Miller, Executive Vice President

 

Regulators continue to scrutinize the impact that non-disclosed financial products and services have on consumers, financial institutions need to re-evaluate their eligibility parameters. If your current overdraft solution or courtesy pay program is undisclosed or its usage is based on a complicated matrix that unfairly impacts certain account holders, you could be at risk.  Learn how to alleviate compliance concerns and more.

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