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A Cautionary Tale: Don’t Put Important Service Initiatives on Auto-Pilot

You may think everything is fine with your overdraft privilege program if no new policies have been issued and it is generating income. But, if you are allowing it to operate with little or no additional oversight, you could be setting yourself up for potential missteps or even violations that can result in costly consequences or poor performance. Learn more about the consequences of putting your overdraft program on auto-pilot.

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With Cordray’s Departure, What Direction Will the CFPB Take?

On November 15th it was announced that Consumer Financial Protection Bureau director, Richard Cordray, is stepping down before the end of the month, eight months earlier than expected. Learn how we help our clients with the most accurate guidance and regulatory perspective.

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What’s on your ‘overdraft program’ checklist?
Though a basic concept―helping an account holder overcome a checkbook oversight or emergency situation―overdraft programs involve several moving parts for your organization: notification, sign-up, and usage to name a few. Accordingly, having an implementation checklist can help you achieve compliance and avoid charges of deceptive practices. Read on to learn if your overdraft program is one that checks all the boxes for organizational and account holder success.

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Don't be complacent about overdraft compliance

By Cheryl Lawson, EVP-Compliance Review


In the absence of a definitive regulatory ruling on overdraft strategies, some financial institutions have placed their overdraft program on autopilot or have put the idea of providing a financial safety net for their account holders on the back burner. If you’ve become complacent about overdraft compliance, learn how implementing a fully disclosed overdraft privilege program now can help you avoid increased regulatory scrutiny—regardless of when a final ruling is introduced, get back on track to improving overall performance and provide account holders with a valuable financial service.

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Safe Harbor in a Storm

By Cheryl Lawson, EVP-Compliance Review

Where do your account holders turn in a financial emergency?

When account holders are struggling to make ends meet and experience a temporary shortfall, they appreciate knowing that their financial institution has their back to help them pay their expenses. Learn how a fully-disclosed overdraft program can provide peace of mind to your account holders when they sail through temporary rough financial waters.

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