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Does Your Overdraft Program Place Value Above Fees?
Does Your Overdraft Program Place Value Above Fees?

When you think about your institution’s overdraft protection service, are you looking at it from your account holders' perspective? Check out these three questions to learn more about how the structure of your overdraft program can make all the difference...especially when it comes to creating more value.


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Value & Volume as a Business Model Offers the Best Results
By Richard Miller
Executive Vice President

Surprises in business are often undesirable and can lead to frustration for the customer. To prevent such instances, banks and credit unions should strive to offer programs, such as fully-disclosed overdraft program, that feature consistency and transparency. By treating a broad account holder base fairly— and not a select group greedily— it inspires a culture that encourages, rather than discourages, the use of a valuable service should they need it. Learn how you can achieve both your income and account holder satisfaction goals. Read more
Trust-Building and Account Holder Retention Go Hand in Hand

Entrepreneur’s wisdom about relationships transcends industries

By Richard Miller, Executive Vice President

Accurate and upfront communications are key to long-standing account holder relationships. Delivering on your promise—whether at the brand or product and service level—lays a foundation of trust and reinforces value. Read how a retail and entrepreneurial legend parlayed these principles into the sale of his company to Warren Buffet.

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Watch the Fees, Please

Don’t be complacent about the unintended consequences of raising fees

If your performance improvement plan includes raising your overdraft fees in 2017, have you fully considered the potential income and compliance consequences tied to this move? Learn how providing value and reliable service with a reasonably priced, fully disclosed overdraft solution can benefit your bank or credit union. Higher fees will only decrease program usage and lower volume to actually lower your income.

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Generating Non-Interest Income in a Highly Regulated Environment

Financial institutions looking for ways to remain viable and competitive can no longer rely on conducting business as usual. As the opportunities to generate fees from traditional services are reduced, many are concerned with how to maintain a level of income that allows them to offer the services that keep them competitive. It’s a challenging balancing act at best: increase your bottom line while staying compliant and delivering the services and service levels your account holders demand.

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