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Does your credit union really have a member-centric culture?

Sometimes hard to measure―but always impactful―a credit union’s member-centric culture can be a key influencer on financial results. Read the five questions you should be asking to determine if your credit union’s culture is truly member-centricand the steps to take if it’s not. 

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Corporate Culture Should Accurately Reflect Your Stated Values

By Keith Hughey, Senior Consultant

As the financial services industry works to regain consumer trust following the 2008 financial meltdown, regulators and industry leaders have addressed the important role corporate culture plays in maintaining the respect of account holders and prospects. But a certain corporate culture doesn’t exist just because a values statement appears in the strategic plan. Maintaining a strong culture requires a commitment by leadership to demonstrate best practices and sound judgment in all situations, and to create a workplace environment that recognizes and rewards integrity and respectful behavior.

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Implementing a Successful Strategic Plan Involves a Multi-Level Approach
Connecting the dots between drafting the plan and successful results
By Keith Hughey, Senior Consultant

Community banks and credit unions continue to address the challenges posed by an ever-changing marketplace, economic and regulatory uncertainty, and shifting account holder service expectations. As a result, having a clearly defined strategy for setting goals, focusing resources and measuring. Read more
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