800-809-2307
Four Letters. Infinite Potential.
Delivering a Great Customer Experience

In today’s competitive environment, a drop in service quality can have long-term negative implications. A disappointing experience can make an impact on your loyalty and retention stats and much more—the details of the slip up can go viral at the touch of an “enter” key. Learn how all employees can help strengthens customer satisfaction, long-term loyalty and new business opportunities.

Read more
Categories: Articles
Minding Your Social Media Ps and Qs
A well-managed program can enhance brand loyalty and communications

By Charles Shanley, SPHR, CFS, Executive Vice President, Recruitment Services

Learn how to establish a workable social media policy to get the most impact for your organization. Social media can be an effective communications tool for enhancing brand loyalty, as well as recruiting talent to fill your organization’s openings.

Read more
RSS
account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders announcement Bank of Pacific banks batching best practices board governance board member board of directors bottom line branch profitability branding Bryan Hanks budget business culture business environment business strategies career advice Case Study CEO onboarding CFPB Charles Shanley Cheryl Lawson Chris Karstens communications Compliance compliance examinations compliance risks Consumer FInancial Protection Bureau Contract Optimizer Contract Renegotiations contract review contract staffing corporate culture corporate governance CPE credits credit card contracts credit cards credit unions Crissandra Fry CSS culture customer service Darin Byrd debit card contracts digital directors economy efficiency studies employee employee retention employees EMV migration evaluation executive search expense management expense reduction expense studies expenses Federal Reserve Board fees financial services financial stability Floyd's Forum full disclosure Generating Income generating leads generation governance government hiring HR HR Consulting HR policies human capital human resources income income enhancement interview strategies interview tips IT contracts Jan Southern Jennifer Peoples Jim Griffis JMFA Academy JMFA clients JMFA News job search John M. Floyd Keith Hughey Kelly Flynn Kim Kreps leaders leadership lending program loans management Mark Roe marketing Midwest Region Millennial Missouri NCUA negotiating contracts Net Operating Analysis NOA Non-Interest Income Oliver Ireland onboarding Organizational Health outsourcing overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft program Overdraft programs overdraft protection programs overdraft strategy overdrafts Paul McFarland payday loans Pennsylvania performance improvement personnel planning Press Release Privilege Manager CRM process improvement product profitability Profitability Improvement project staffing Recruiting Recruitment Services recruitment strategies re-engineering regional director regulations regulators regulatory revenue revenue enhancement Richard Miller ROI Ron Jennings senate service agreements shareholders social media staff staff development staff spotlight staffing staffing gaps staffing studies staffing study stakeholders Strategic Planning Succession plan succession planning Susan Prell talent technology technology costs technology utilization temporary staff Tim Strandquist training UDAAP vendors Washington Westmoreland Community FCU