800-809-2307
Four Letters. Infinite Potential.
Are your ATMs EMV-ready?

As consumers continue to enjoy more online and mobile options for completing transactions, ATMs remain a convenient way to access cash. But along with this convenience, your account holders expect safeguards to protect their personal information from potential fraud. If you haven’t yet upgraded your ATMs and debit cards to accept EMV technology, discover ways to keep costs under control and ways to offset the expenses and more.

Read more
Fairy Godmothers: Every account holder should have one

A financial institution that watches out for its account holders' best interests? That earns fairy Godmother status. When it comes to the fixed-versus-dynamic overdraft limit debate, it’s easy to see that the former provides peace of mind and predictability while the latter leads to confusion and headaches all around.

Read more
A new season is a time to change, update and grow

By Richard Miller, Executive Vice President


Changing seasons is often a time for making evaluations. Consider changing your overdraft program by including or enhancing a fully-disclosed model, which can benefit your account holders through authenticity, staff through clarity and the operations through profitability. By striving for transparency, your bank or credit union can transition its growth from occasional to perennial.

Read more
Matrix overdraft systems: more risk than reward?

By Richard Miller, Executive Vice President


Overdraft programs with dynamic limits can be short-sighted by placing profit over principle at unfair and consequential expense to account holders. Their undisclosed methods can lead to higher charge-offs and account holder turnover. In contrast, a fully-disclosed overdraft program promotes transparency and responsible use, providing your account holders with a financial safety net at an established price, one designed to solve a short-term liquidity situation with your account holders.

Read more
Don't be complacent about overdraft compliance

By Cheryl Lawson, EVP-Compliance Review


In the absence of a definitive regulatory ruling on overdraft strategies, some financial institutions have placed their overdraft program on autopilot or have put the idea of providing a financial safety net for their account holders on the back burner. If you’ve become complacent about overdraft compliance, learn how implementing a fully disclosed overdraft privilege program now can help you avoid increased regulatory scrutiny—regardless of when a final ruling is introduced, get back on track to improving overall performance and provide account holders with a valuable financial service.

Read more
Top Five Plays for Building an All-Star Executive Team
By Charles Shanley, SPHR, SHRM-SCP, CFS 
Executive Vice President-Recruitment Services

Rock-star results require a diversity and depth of skills in today’s competitive business environment. High-caliber leadership is essential in dynamic workplaces that can include up to four generations of workers. Read the five steps necessary to access talent for long-term success.

Read more
Solid Business Practices (Not Luck) Drive Success

By Mark Roe, National Director


Around St. Patrick's Day, luck is in the air. And while luck may be good for things like flipping a coin or avoiding a sudden downpour, it's not something you can count on in your business strategy.

Read more
How to Respond to a Regulatory Hiatus
Hint: Don’t be complacent about overdraft program compliance

By Darin Byrd
VP, Strategic Sales

Regulators continue to contemplate their next move on new rulings for financial products and services.  For many financial institutions a feeling of uncertainty remains as to the impact of this regulatory hiatus. Learn more about comments made by regulators and compliance attorney panelists at the 2017 CUNA Government Affairs Conference (GAC), and discover how to avoid regulatory ambiguity and compliance risks. Read more
Value & Volume as a Business Model Offers the Best Results
By Richard Miller
Executive Vice President

Surprises in business are often undesirable and can lead to frustration for the customer. To prevent such instances, banks and credit unions should strive to offer programs, such as fully-disclosed overdraft program, that feature consistency and transparency. By treating a broad account holder base fairly— and not a select group greedily— it inspires a culture that encourages, rather than discourages, the use of a valuable service should they need it. Learn how you can achieve both your income and account holder satisfaction goals. Read more
JMFA News: Advanced User Sessions Combine Professional Consulting and Peer Review

During user sessions for JMFA Academy – held at the company’s Houston training center – bank and credit union clients participate in one-on-one interactive groups focused on how to improve overdraft program performance.  Learn about the top three takeaways from recent sessions and more.

Read more
Trust-Building and Account Holder Retention Go Hand in Hand

Entrepreneur’s wisdom about relationships transcends industries

By Richard Miller, Executive Vice President

Accurate and upfront communications are key to long-standing account holder relationships. Delivering on your promise—whether at the brand or product and service level—lays a foundation of trust and reinforces value. Read how a retail and entrepreneurial legend parlayed these principles into the sale of his company to Warren Buffet.

Read more
Love What You Do

Finding fulfillment in your work

Here are a few pieces of insight from an expert on connecting people.  Kim Kreps, one of our executive search directors, shares feedback on making the perfect match!

Read more
RSS
First234567891011Last
account holder account holder retention account holder strategies account holder strategies; growth strategies; account holders announcement ATMs attracting talent Bank of Pacific banking services banks batching best practices board governance board member board of directors bottom line branch equipment branch profitability branding Bryan Hanks budget business culture business environment business practices business strategies career advice Case Study CEO onboarding CFPB Charles Shanley Cheryl Lawson Chris Karstens communications Compliance compliance examinations compliance risks Consumer FInancial Protection Bureau consumer protection contract negotiations Contract Optimizer Contract Renegotiations contract review contract staffing Contracts core processor contracts corporate culture corporate governance CPE credits credit card contracts credit cards credit unions Crissandra Fry CSS culture customer service cyber security Darin Byrd debit card contracts digital directors economy efficiency studies election employee employee retention employees EMV migration evaluation executive search expense management expense reduction expense studies expenses Federal Reserve Board fees financial services financial stability FinTech Floyd's Forum full disclosure Generating Income generating leads generation governance government hiring HR HR Consulting HR policies human capital human resources improved efficiencies income income enhancement interview strategies interview tips IT contracts Jan Southern Jennifer Peoples Jim Griffis JMFA Academy JMFA clients JMFA News job search John M. Floyd Keith Hughey Kelly Flynn Kim Kreps leaders leadership lending program Linda Meyer loans management Mark Roe marketing Midwest Region Millennial Millennials Missouri NCUA negotiating contracts Net Operating Analysis NOA Non-Interest Income Oliver Ireland onboarding Organizational Health outsourcing overdraft compliance overdraft coverage overdraft fees overdraft practices Overdraft Privilege overdraft program Overdraft programs overdraft protection programs overdraft service overdraft services overdraft strategy overdrafts Paul McFarland payday loans Pennsylvania performance improvement personnel planning Press Release Privilege Manager CRM process improvement product profitability Profitability Improvement project staffing Recruiting Recruitment Services recruitment strategies re-engineering regional director regulations regulators regulatory resolutions Retaining Employees revenue revenue enhancement Richard Miller ROI Ron Jennings savings senate service service agreements service delivery shareholders social media staff staff development staff spotlight staff training staffing staffing gaps staffing studies staffing study stakeholders Strategic Planning success factors Succession plan succession planning Susan Prell talent technology technology costs technology upgrades technology utilization temporary staff Tim Strandquist training trends UDAAP