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It’s Time for Back to School
It’s Time for Back to School
Does your employee training and account holder education strategy make the grade?

It’s that time of year when the focus turns to the beginning of a new school term. But it’s important not to forget the value of ongoing education when it comes to financial literacy. Do your employees have the knowledge and tools they need to educate your account holders about the services you provide to protect their financial security? Learn five steps you can take to create an employee training and account holder education strategy that deserves top honors.

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Exceptional Service Is in High Demand
Exceptional Service Is in High Demand
… But it doesn’t happen by accident

There are many things that impact the decisions consumers make when selecting service providers. Convenience is king when time is an issue, price takes the lead when the budget is a priority, and technology is tempting when new bells and whistles enter the marketplace. But when it comes to accessing financial services and advice, positive interactions are what influence many consumer decisions. Learn the steps you can take to capture long-term business relationships by making exceptional service an institution-wide priority.  

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Weigh Your Options Carefully for Optimal Outcomes
Weigh Your Options Carefully for Optimal Outcomes
The choice is clear when it comes to overdraft service reliability and results

Increasing technology and mobile banking capabilities give consumers a lot of speedy, self-service options for managing their finances. But when it comes to protecting themselves from the consequences of occasional overdrafts, they are looking for a solution that has their back. Learn how your overdraft program can stand out from the competition with no guesswork or surprises when it comes to procedures and fees, and ongoing, reliable support for your account holders when they need it most. 

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Has Your Overdraft Program Evolved to Stay Relevant?
Has Your Overdraft Program Evolved to Stay Relevant?

As technology, regulations and consumer preferences continue to morph at a rapid speed, it’s essential for your service offerings to keep pace. Does your overdraft program have what it takes to continually meet these ever-changing demands?

 

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Regulators Launch Review of 2009 Overdraft Rule
Regulators Launch Review of 2009 Overdraft Rule
Five reasons to stay compliance savvy … and how to get there
Keeping up with changing financial services rulings can be challenging, especially when you don’t have in-house compliance expertise. But there are risks to taking a wait-and-see approach. Here are five reasons to take proactive steps to ensure that your overdraft solution is account holder focused, fully transparent and in line with best practices and existing regulatory expectations. Read more
Embrace the Freedom of Hiring an Expert
Embrace the Freedom of Hiring an Expert

Are you taking all of your freedoms for granted? On this Independence Day, as we celebrate our nation’s most important freedoms, don’t forget to take stock of the professional freedoms that can be the difference between struggling and success.

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Does Your Overdraft Strategy Command a 5-Star Rating?
Does Your Overdraft Strategy Command a 5-Star Rating?

Ratings are more important than ever for financial institutions. There are five characteristics that can help to ensure your overdraft strategy will rank at the top of any list of essential services that support financial security. 

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Litigators Continue to Target Overdraft Fees
Litigators Continue to Target Overdraft Fees
Class action lawsuits involving allegations of improper overdraft fee assessment, misleading communications and violations of Reg E opt-in requirements are on the rise. Avoid the risk of potential legal scrutiny, fines and damage to account holder relationships with compliant overdraft program procedures, transparent disclosures and improved program tracking and maintenance. Read more
Vendor Performance: The Metric You Can’t Afford to Overlook
Vendor Performance: The Metric You Can’t Afford to Overlook
Do you have cold, hard facts about how well your vendors have been serving you? Evaluating vendors on an ongoing basis is essential. Learn why performance-based pricing offers more valuable benefits. Read more
Are You Putting Account Holders First?
Are You Putting Account Holders First?
With no new specific regulations expected in the foreseeable future, regulators and lawmakers appear to be sharpening their focus on enforcement of existing practices that cause unfair consumer treatment. Learn more about policies and procedures that violate Unfair and Deceptive Acts and Practices (UDAP) rules, and what you can do to remain compliant and ensure positive account holder service results. Read more
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