As we emerge from the impact of the pandemic, community banks and credit unions are focused on how to recover revenue lost to a decline in transaction volume and non-interest income sources. But as consumers remain cost sensitive and competition from fintechs increases, learn how the short-term impact of raising service fees can damage account holder relationships and threaten long-term recovery.

Melanie plays an important part in coordinating the training opportunities we offer to help take your program to the next level. Our hats are off to Melanie for managing the program. We invite you to take a moment to meet her and find out what fuels her passion and drive. 

A fully disclosed overdraft program helps consumers make an informed decision when they’re looking for a way to address occasional financial shortfalls and emergencies. With regulatory and legal scrutiny on the rise, it’s also the best way for your institution to avoid potential compliance and legal uncertainty. Learn how a professional, in-depth review of your program disclosures, procedures, employee training and communications materials can reduce your risks, while greatly improving your program’s overall results.

Spring has new meaning this year as we move into what is hopefully a brighter, more normal environment. As you consider ways to make the most of the opportunities that lay ahead, make sure your overdraft strategy includes compliant processes and the program management support necessary to optimize your service and performance results. With so many pressing matters on your plate, you don't have to do it alone. Here are a few proven recommendations and resources from JMFA to help you get the best possible outcomes in 2021.

As the account onboarding process shifts from personal, in-branch interactions to remote digital channels, it’s important not to drop the ball with it comes to fully communicating how your overdraft program works and how it can be accessed. Learn how attention to onboarding disclosures—along with consistent follow-up throughout the life of an account—can build account holder loyalty and prevent compliance concerns.

Get to know our National Sales Director for JMFA Contract Optimizer program—Kelly Flynn. She is helping our community bank and credit union clients uncover hidden savings, expand their service offerings, and reduce their workload so that they can focus on their day-to-day functions.