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Exceptional Service in Unprecedented Times
Exceptional Service in Unprecedented Times
Four ways to alleviate stress for your account holders

For many Americans, one of the most difficult aspects of dealing with the growing COVID-19 (coronavirus) pandemic is the financial uncertainty that comes with it. Learn what steps you can take regarding your services and communications to alleviate some of the financial stress your account holders are experiencing. 

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Categories: Overdraft PrivilegeContract RenegotiationsArticles
Tags: Compliancetrainingcommunicationsstaffstakeholdersaccount holdersserviceConsumerConsistentStrategyOpportunitiesDisclosedFinancialbusinessProductspracticesMaggie ThompsonCOVID-19coronavirushealthsurveyworkweekspaycheck emergencyupdatessocial distancingprograms
JMFA Aids CommFirst Federal Credit Union with Donation to Local Foundation
JMFA Aids CommFirst Federal Credit Union with Donation to Local Foundation

JMFA and CommFirst Federal Credit Union in Jackson, Mississippi support a community cause with JMFA Community Outreach Referral Program.  

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Categories: Overdraft PrivilegeContract RenegotiationsArticles
Tags: Credit UnionSupportFeedbackJMFAclientscommitmentValuedonationCommunity Outreach Referral ProgramfundscommunitycommunitiescharitableCEOJohn CohronimportantJacksonMississippilocalwomenSheila BridgesreferralreferCommFirst Federal Credit Union
Avoid Legal Risk with Transparency and Full Disclosure
Avoid Legal Risk with Transparency and Full Disclosure
Three precautions to mitigate risk of Overdraft/NSF fee demand letters

Learn from Cheryl Lawson, Executive Vice President of Compliance, three precautions you can take to mitigate risk from Overdraft/NSF fee demand letters as plaintiff attorneys have become more aggressive. 

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Categories: Overdraft PrivilegeArticles
Tags: Compliancebankscredit unionstechnologyregulatorsOverdraftConsumerspracticesProgram ManagementLegalDemand LettersNSF feesdisclosuresattorneyslawsuitsthreecertaintylitigatorsfeeriskclass actiontransactionPOSPositive SwipeNegative Settlement
How Are You Managing Your Account Holders’ Overdraft Experience?
How Are You Managing Your Account Holders’ Overdraft Experience?
Effective program management goes well beyond the limit to ensure successful outcomes

When consumers sign up for overdraft protection, they shouldn’t have to worry about whether or not an important transaction will be covered when they are faced with a financial shortfall. A reliable overdraft solution should be easy to understand, easy to access and a trusted source of financial security. Are you doing everything necessary to manage a consistent overdraft experience for your account holders?

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Categories: Overdraft PrivilegeArticles
Tags: CompliancetechnologyMark RoeprocessperformanceOverdraftDataAutomationTransparencySupportAnalyticsRelationshipsResourcesConsumersCommunicationLimitsTrackingServicesExperienceToolsProductsEmergenciesProgram ManagementLimitOutcomesErrorsTimeStrategiesTrustSecurityMatrixInstitutionLegal
Avoid Compliance Uncertainty with Guidance and Best Practices
Avoid Compliance Uncertainty with Guidance and Best Practices
CFPB Announces Policy to Clarify UDAAP Abusiveness Standard

After more than a decade the Consumer Financial Protection Bureau issued a new policy statement designed to clarify how it will define, supervise and enforce “abusive” standards under the Dodd-Frank Act. Learn how the Bureau plans to ensure clarity going forward.

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Categories: Overdraft PrivilegeArticles
Tags: ComplianceNCUACFPBConsumer FInancial Protection Bureauregulatoryaccount holdersUDAAPJMFAServicesProductsPolicyFDICOCCpracticesclaritylegislativeFederal ReservecostsabusiveabusivenessenforceDodd-Frank Actlawprohibitedunfairclaimjustificationstandardjudicialsettlementconductmonetarydeceptiveenforcementpracticetermconditionrisksinterests
Do Your Account Holders Consider You Their MVP?
Do Your Account Holders Consider You Their MVP?

FIVE OVERDRAFT STRATEGIES THAT WILL MAKE YOU THEIR “MOST VALUABLE PROVIDER” OF FINANCIAL SERVICES

Increased technology and the rise of non-traditional financial service providers are changing consumer service expectations. But one thing most people have in common when selecting their preferred financial institution. They want to know their provider has their back when it comes to meeting their financial needs. Here are five ways a fully disclosed overdraft program—that offers stability, convenience and value—can help your bank or credit union achieve “Most Valuable Provider” status with your account holders and make them fans for life. Read more
Categories: Overdraft PrivilegeArticles
Tags: trainingfinancial servicesregulatoryRichard MillerservicecompliantOverdraftCredit UnionSupportDick MillerDisclosedTransparentTrackingfinancial institutionsanalysisMost Valuable ProviderReg EData AnalyticsRetentionDepositCompetition
How Do You Make Your 2020 Vision a Reality?
How Do You Make Your 2020 Vision a Reality?

Check out how JMFA can effortlessly help you fulfill your 2020 vision by delivering exceptional services for your account holders, elevating your staff and increasing your bottom line.

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Categories: Overdraft PrivilegeContract RenegotiationsArticles
Tags: trainingcustomer servicestaffemployeesaccount holdersPaul McFarlandCrissandra FryJim GriffisBankCredit UnionDataTransparencyTransparentAcademyServicesmeasurable results2020 visionrealityteamteam members12 monthsaccountabilityfully disclosed overdraft programachievementsDonna SumrallBob LayendeckerJai DardenJennifer SimmonsTrey MartinJimmy NguyenRyan ArmstrongJamone MooreJoe MarshWalkercontingency-based fees
5 New Year’s Resolutions You Can’t Afford to Break in 2020
5 New Year’s Resolutions You Can’t Afford to Break in 2020

For an all-around successful overdraft service your account holders can rely on, you’ll want to make—and keep!—these five resolutions in 2020.

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Categories: Overdraft PrivilegeArticles
Tags: Non-Interest IncomeCompliancebottom linetrainingoverdraft programtechnologyaccount holdersserviceresolutionscompliantEducationWebinarsNew Year'sGymConsultationReportingContingency Pricing
Are You Prepared for Success in a New Decade?
Are You Prepared for Success in a New Decade?
Consumer-focused and performance-driven overdraft strategies set the course for improved outcomes

As we look ahead, there’s a great deal of anticipation regarding how technology will change the way we do business. And while it’s important to keep an eye on the trends that are driving the industry, it’s imperative not to lose sight of the financial challenges that impact account holders every day. Learn how a next generation, consumer-focused overdraft solution can position your institution as a preferred services provider and boost your performance in the new decade.

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Categories: Overdraft PrivilegeArticles
Tags: Complianceexpensesbankscredit unionstechnologyemployeesaccount holdersOverdraftProgramDataConsumersOpportunitiesDisclosedfinancial institutionsChallengesNew DecadeImprovedSuccessEmergencies
Give This Invaluable Gift to Your Employees in 2020
Give This Invaluable Gift to Your Employees in 2020
Career development ranks high when it comes to employee satisfaction
Start 2020 off with a bang by giving your employees opportunities to grow professionally through ongoing training—and watch them (and your financial institution) thrive.  Read more
Categories: Overdraft PrivilegeArticles
Tags: ComplianceplanningtalenttrainingOverdraftAcademyOpportunityNew YearCareer GoalAchieveProfessionalDevelopmentValueGrowHappinessChallengesAdvancementsPromotionsEngagementProductivityWorkshopsConferencesWebinarsGoals2020
The Unspoken Holiday Problem (and How to Help Your Account Holders Address It)
The Unspoken Holiday Problem (and How to Help Your Account Holders Address It)
The ornaments and cookies get all the attention, but many face a problem during the holiday season that they carry silently amidst the joy and merrymaking. Here’s how your bank or credit union can help them. Read more
Categories: Overdraft PrivilegeArticles
Tags: account holderregulatoryProgramBankCredit UnionSupportTransparentHolidaySpendingFinancial WorryStatisticsGiftSocial EventsTravelOverdraft Protection ServiceFixed limitsConsumer-focusedOverspending
The Convenience Factor: Is your overdraft program delivering what Generation Z really wants?
The Convenience Factor: Is your overdraft program delivering what Generation Z really wants?

Generation Z lists convenience as the top reason to bank with a direct (online) bank. To draw this generation in to your community bank or credit union, you’ve got to make it as effortless as your competition. One area you can score a major win is with your overdraft program.

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Categories: Overdraft PrivilegeArticles
Tags: loansdigitalOverdraftBankingDisclosedTransparentFinancialConvenienceServicesGeneration ZPaymentsCredit CardProductsOpportunityOnlineGen ZCourtesy PayEmailText
Exposed! 6 Contract Negotiations Secrets Revealed
Exposed! 6 Contract Negotiations Secrets Revealed
Learn the tricks of the trade for getting the best deal on your vendor agreements as JMFA National Sales Director Kelly Flynn spills the tea about all things related to contract negotiations. Read more
Categories: Contract RenegotiationsArticles
Tags: financial servicestechnologysavingscompliantprocessContractDealProviderbanks and credit unionsservice contractsexpert negotiationssecretsvendor agreementsdatabaseplanprovidersdiscountsmarketplacenegotiatorconsultantcase studiesmeasurable resultsfinancial institutionsbundlinganalysislost revenue
Looking for Ways to De-Stress the Holiday Season?
Looking for Ways to De-Stress the Holiday Season?
A COMPLIANT OVERDRAFT PROGRAM CAN MAKE THE HOLIDAYS MERRIER AND CREATE GOODWILL FOR THE NEW YEAR

Preparing for the holidays should be a time of joy and excitement. But it can be stressful when increased spending on gifts and all the trimmings leads to unpleasant financial surprises. Take a peek to learn how a fully disclosed overdraft strategy helps to lessen your account holders’ financial stress during this special season and increases their financial stability in the New Year.

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Categories: Overdraft PrivilegeArticles
Tags: feesbudgetProgramCredit UnionResourcesAdviceFinancialHolidayShoppingRetailSalesExpenseDebtHolidaysTrackingSpendingBalanceAssistanceConvenienceEmergencyServicesExperienceStressfulTools
From Wish List to Reality:
From Wish List to Reality:
Using Contract Negotiation Savings to Transform Your Financial Institution

Does your wish list keep getting longer while your budget just gets tighter? You may be surprised how much money you can find hidden in your vendor contracts.

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Categories: Contract RenegotiationsArticles
Tags: bankscredit unionsbudgetrevenuevendor contractssavingsProgramPartnerExpertResultsFinancial InstitutionContract NegotiationMoneyLawyerWish listProposalsContract Analysis2020
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