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Regulators Launch Review of 2009 Overdraft Rule
Regulators Launch Review of 2009 Overdraft Rule
Five reasons to stay compliance savvy … and how to get there
Keeping up with changing financial services rulings can be challenging, especially when you don’t have in-house compliance expertise. But there are risks to taking a wait-and-see approach. Here are five reasons to take proactive steps to ensure that your overdraft solution is account holder focused, fully transparent and in line with best practices and existing regulatory expectations. Read more
Categories: Overdraft PrivilegeArticles
Tags: Cheryl LawsonCFPBservicereviewregulationcompliantproactiveviolationlitigationrelationshipchangeprocedureprocessthreatmeasurableperformance
Embrace the Freedom of Hiring an Expert
Embrace the Freedom of Hiring an Expert

Are you taking all of your freedoms for granted? On this Independence Day, as we celebrate our nation’s most important freedoms, don’t forget to take stock of the professional freedoms that can be the difference between struggling and success.

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Categories: Overdraft PrivilegeArticles
Tags: outsourcingRichard Millerservicebusiness processesthird-party providersimproved results
Does Your Overdraft Strategy Command a 5-Star Rating?
Does Your Overdraft Strategy Command a 5-Star Rating?

Ratings are more important than ever for financial institutions. There are five characteristics that can help to ensure your overdraft strategy will rank at the top of any list of essential services that support financial security. 

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Categories: Overdraft PrivilegeArticles
Tags:
Litigators Continue to Target Overdraft Fees
Litigators Continue to Target Overdraft Fees
Class action lawsuits involving allegations of improper overdraft fee assessment, misleading communications and violations of Reg E opt-in requirements are on the rise. Avoid the risk of potential legal scrutiny, fines and damage to account holder relationships with compliant overdraft program procedures, transparent disclosures and improved program tracking and maintenance. Read more
Categories: Overdraft PrivilegeArticles
Tags: overdraftsoverdraft practicesregulatorsRichard Milleraccount holdersoverdraft complianceoverdraft services
Vendor Performance: The Metric You Can’t Afford to Overlook
Vendor Performance: The Metric You Can’t Afford to Overlook
Do you have cold, hard facts about how well your vendors have been serving you? Evaluating vendors on an ongoing basis is essential. Learn why performance-based pricing offers more valuable benefits. Read more
Categories: Overdraft PrivilegeContract RenegotiationsArticles
Tags: Mark Roevendor performancesuccess factorsbusiness practices
Are You Putting Account Holders First?
Are You Putting Account Holders First?
With no new specific regulations expected in the foreseeable future, regulators and lawmakers appear to be sharpening their focus on enforcement of existing practices that cause unfair consumer treatment. Learn more about policies and procedures that violate Unfair and Deceptive Acts and Practices (UDAP) rules, and what you can do to remain compliant and ensure positive account holder service results. Read more
Categories: Overdraft PrivilegeArticles
Tags: customer servicefull disclosureaccount holderoverdraft protection programsoverdraft strategyoverdraft practicesRichard Milleroverdraft servicesbanking servicesconsumer protection
Will Your ATMs Be Secure in 2020?
Will Your ATMs Be Secure in 2020?

NOW IS THE TIME TO ADDRESS IMPENDING SECURITY ISSUES

In January 2020, Microsoft will stop supporting Windows 7, leaving many ATMs vulnerable to fraud. Get the full story on how best to secure your machines while also saving time and money. Read more
Categories: Contract RenegotiationsArticles
Tags: Kelly Flynncontract reviewContract Optimizerservice agreementsexpense reductioncontract negotiationsATMsUpgrades
Are You Ready to Disrupt the Status Quo?
Are You Ready to Disrupt the Status Quo?

How to Get the Best Deal on Branch Equipment Management Contracts

Continuing to do it yourself when it comes to your institution’s ATM and branch equipment management is both expensive and time-consuming. To get the most out of your equipment service contracts, you have to challenge the “business as usual” approach — and we’ll show you how. Read more
Categories: Contract RenegotiationsArticles
Tags: expensesbottom lineKelly Flynncontract reviewcontract negotiationsbranch equipmentsavings
Safeguard Your Revenue, Relationships and Reputation
Safeguard Your Revenue, Relationships and Reputation
There’s a lot of pressure today to keep up with outside factors—the latest technology, regulatory expectations, competition in the marketplace and mobile payment apps that could impact fee revenue. Sometimes trying to juggle these challenges can be exhausting. Fortunately, there’s a way to protect existing non-interest income, strengthen account holder relationships and avoid compliance or legal concerns with one next generation solution that’s easy-to-implement and maintain. Read more
Categories: Overdraft PrivilegeArticles
Tags: feesCheryl Lawsonaccount holderoverdraft practicesoverdraft compliance
4 Things You Need to Know About ATM and Branch Equipment Management and Maintenance
4 Things You Need to Know About ATM and Branch Equipment Management and Maintenance
Are you spending too much time managing and maintaining your financial institution’s branch equipment? Find out some of the ways you can get this burdensome job off your plate and into the hands of experts. Read more
Categories: Contract RenegotiationsArticles
Tags: expensesKelly Flynncontract reviewcontract negotiationsATMsContractsbranch equipmentsavings
The 5 “P’s” of an Excellent Overdraft Service
The 5 “P’s” of an Excellent Overdraft Service
Are you delivering the very best in service for your overdraft program? With so much at stake when it comes to account holder experience, take a minute to commit these five strategies to memory.  Read more
Categories: Overdraft PrivilegeArticles
Tags: Overdraft programsoverdraft protection programsaccount holder strategiesservice
Stay One Step Ahead of 2019’s Biggest Trends in Banking
Stay One Step Ahead of 2019’s Biggest Trends in Banking

When it comes to this year’s biggest banking trends, a fully disclosed overdraft solution and some expert contract negotiations can keep you ahead of the competition.

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Categories: Overdraft PrivilegeArticles
Tags: customer servicedigitaloverdraft servicestrendsstaff trainingservice deliveryvendor contractscontract negotiationstechnology upgrades
Google, Amazon, Apple and [Insert Your Name Here]
Google, Amazon, Apple and [Insert Your Name Here]
Three ways to address technology and training needs to overcome emerging FinTech challenge
Technology and innovation are vastly improving how banks and credit unions meet consumers’ financial needs. At the same time, nontraditional service providers and technology companies are creating digital service platforms as a way to enter the financial services market. Here are three steps you can take toward building a more tech-savvy strategy to improve your service delivery and remain competitive in a changing business environment. Read more
Categories: Overdraft PrivilegeArticles
Tags: technologyoverdraft servicesstaff trainingFinTechbanking servicesimproved efficiencies
How Negotiating with Vendors Can be Easier than You Think
How Negotiating with Vendors Can be Easier than You Think
Taking a comprehensive look at existing service contracts can yield unexpected savings and improve the quality of the services you provide account holders — without ever changing vendors.  Learn what to take into consideration and the best timing to get more savings.  Read more
Categories: Contract RenegotiationsArticles
Tags: expensesContract RenegotiationsKelly Flynncontract reviewcore processor contracts
5 Ways to Increase Account Holder Loyalty in 2019
5 Ways to Increase Account Holder Loyalty in 2019
Where does increasing quality relationships sit on your list of priorities? If your account holders experience a financial emergency in the coming months, will they come to you or turn to one of the approximately 23,000 payday lending stores or an online lender for help? Learn five steps you can take now to provide account holders with much more than a costly transaction when they have a short-term need and create long term loyalty in the process. Read more
Categories: Articles
Tags: customer serviceMark Roeaccount holder retentionservice
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