On the experience as a whole:“I wasn’t sure exactly what to expect when I signed up for the JMFA Academy session. But we were re-evaluating our overdraft program’s performance and wanted to do everything we could to optimize our partnership with JMFA to get the best possible results. Talking to some of the other attendees helped to reinforce the program changes that JMFA had recommended to improve our results. I wish I would have attended sooner!

On peer-to-peer learning: “The JMFA Academy was a great opportunity to interact one-on-one with JMFA’s experts, as well as attendees from other banks that are using JMFA OVERDRAFT PRIVILEGE^®. It was helpful to gain insight into how other JMFA clients are getting great results with their programs, and I learned some key elements of success and best practices that will help to make improvements in our program going forward.

On getting back to basics: “Getting the ‘back to the basics’ on overdraft compliance and discussing why an overdraft program is an important product offering for customers was very helpful! This is such an important part of the training that can benefit staff at all levels.

On expanding reporting knowledge: “I learned some additional reporting features of Privilege Manager® CRM software that will be very useful in how we gather information and track our program results.”

On attending as a team:“It was definitely helpful for our retail operations staff to attend the JMFA Academy together. The presentations provided excellent information and advice that we could implement immediately upon returning to the credit union. The class size was conducive to lively group discussions, as well as personalized attention from JMFA’s expert consultants. We loved it and have recommended the Academy for credit union colleagues who maintain other aspects of our overdraft program.”

On key learnings:“The JMFA Academy presentations provided a thorough review of the key elements of a successful overdraft program. We learned how to better utilize tracking and reporting functions to increase overall results, as well as the benefits of maintaining records of overdraft notifications to improve member communications and satisfy compliance examiners.”

Our staff members came back from the Academy super charged with knowledge of how to do their jobs better, but more importantly, they understood the significance of their jobs.