Four Letters. Infinite Potential.

Sales Team

Michelle Fox - Regional Director

photo of Michelle Fox 

Telephone: (704) 877-3323

With more than 17 years experience in sales and major account management, Michelle joined JMFA in 2007 as a Sales Associate, supporting regional directors in New England and the Mid-Atlantic. In 2010, she became Regional Director for the Mid-Atlantic market.

Prior to joining JMFA, Michelle held sales positions where she excelled in critical business development and successful relationship management with top prospects and clients. Her career began with BridgeStreet Worldwide where, as the Global Account Manager, she oversaw relationships with Bank of America and Lehman Brothers.

She earned a Bachelor of Arts degree in History from Western Kentucky University.

Territories: DE, MD, NC, SC, VA



Donna Gibson - Assistant Regional Director

Donna Gibson Headshot 

Telephone: (704) 437-0100

Donna joined JMFA as Assistant Regional Director to expand JMFA’s client base in the mid-Atlantic markets of Maryland, Virginia, North Carolina, South Carolina and District of Columbia.  An experienced business owner and successful contributor to a technology-based startup, she specializes in business-to-business relationship building. Having recruited and maintained long-term clients, Donna appreciates the importance of onboarding, training and nurturing throughout the customer lifecycle.  Skilled at project management, she has worked with customers and clients at all levels of an organization to guide projects from inception to completion.  Known for working with customers ranging from the individual to the institutional, Donna can provide new and existing JMFA clients with a level of service that has sustained JMFA for more than 35 years. Tech-savvy and a graduate of New Hampshire’s Plymouth State College, Donna earned degrees in Business and Foreign Language, and is fluent in Spanish.

Territories: DE, MD, NC, SC, VA


“We increased our NSF fee income approximately 320% the first year by following JMFA’s recommendations and utilizing their Privilege Manager software. John M. Floyd & Associates helped us introduce a new service that our members have widely accepted, and made a significant contribution to the financial growth and stability of the Credit Union. I would gladly recommend John M. Floyd & Associates as a successful partner and would consider using their services in the future.”

— Richard Daugherty, President
Chessie Federal Credit Union
Cumberland, MD

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