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Case Studies

Real clients. Real-world situations. Stellar results.

We're happy to share examples of how we've helped our clients be successful in achieving their goals. You may find their situations similar to what you encounter on the job each day. Search through our featured case studies and chose the type of financial institution you’re interested in learning more about. After reviewing these case studies, let us know if you have any questions or wish to learn more. We're standing by, ready to help your institution experience similar results.

 

Banking & Credit Union Case Studies

 
 
Dane County Credit Union
State: WI
While maintaining financial products and services can become standard procedure overtime, failing to consider new strategies and maintain awareness of regulatory changes can result in unmet potential and lead to compliance concerns. But when steps are taken to listen to expert advice and look at solutions from a different perspective, improvements in performance and member service can be impressive. Learn how implementing JMFA OVERDRAFT PRIVILEGE® helped Dane County Credit Union increase efficiency, improve service and provide a fair, compliant solution to meet its members’ financial needs. And, best of all they are achieving results they never could have achieved on their own.

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Signal Financial Federal Credit Union
State: MD
Staying on top of potential regulatory concerns and providing the most effective account holder service strategies can be difficult when your overdraft program is out of date or hasn’t been reviewed for compliance risks. Replacing outdated programs and procedures was essential. Learn how Signal Financial Federal Credit Union achieved complete regulatory peace of mind―along with improvements in member communication and an impressive increase in non-interest income―after turning to JMFA for guidance.

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First Century Bank
State: TN

As regulators continue to keep an eye on financial products and services, maintaining a partnership with an overdraft program provider that offers a proven track record of compliance expertise can keep your institution on the right side of regulations. Discover how First Century Bank elevated its employees’ overdraft program knowledge, increased its program tracking capabilities, improved customer communications and enhanced its overall quality of service by utilizing the ongoing training opportunities, compliance expertise and comprehensive program management support provided by 100 percent compliant JMFA OVERDRAFT PRIVILEGE®. 

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Navigant Credit Union
State: RI

Providing reliable, value-added services that help members to maintain their financial well-being has been a tradition at Navigant Credit Union for more than 100 years. So when management decided to implement an overdraft program to help members avoid the costs and embarrassment of having insufficient-fund checks returned, they looked for a provider with a fully compliant solution, an abundance of regulatory expertise, and a track record of great service and results. Learn how JMFA OVERDRAFT PRIVILEGE® met the institution’s selection criteria and how JMFA’s consultants, training and program management strategies continue to support the credit union’s member service philosophy and performance goals.

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Cross Valley Federal Credit Union
State: PA

As banks and credit unions continue to evaluate their services and operations to protect themselves and their account holders from potential fraudulent transaction activity, the cost of reissuing cards and updating equipment, it can be quite overwhelming.  With 23,000 members and 14 ATMs located across three counties that was the case for Cross Valley Federal Credit Union. Learn how a review of its card brand vendor contract resulted in a solution that not only provided better contract terms, but also covered the cost of a mass card conversion and the completion of major service improvements. 

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Traders and Farmers Bank Case Study
State: AL

Three years after implementing a third-party overdraft program, the leadership of Traders and Farmers Bank chose to manage the program in-house instead of renewing the vendor contract. However, as regulatory expectations began to increase for overdraft solutions, management began to rethink the confidence they had in the program. Learn how JMFA’s proven compliance expertise and hands-on consulting approach helped to ensure that the program was in line with the latest regulations, and streamlined to improve customer service and the bank’s overall performance. 

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Performance Enhancement Client Case Study - Northeastern Institution
State: MA,ME,NH,RI,VT

As competition continues to surge from non-traditional service providers and technologies that give consumers new options for conducting financial transactions, banks and credit unions are faced with a dilemma. How do they continue to provide consumers with the highest level of service by combining legacy products with new technologies; maintain efficient staffing amidst ever-changing consumer habits; and remain profitable with fewer revenue-generating options? For one $300M asset financial institution in the Northeastern U.S., the transition to new leadership set the wheels in motion to initiate an operational review in order to meet its performance goals and remain competitive. 

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Bank of Wedowee Case Study
State: AL
To address the need to improve revenue and service, the Bank of Wedowee implemented an overdraft program in 2004. After years of managing the program internally it was clear to the bank leadership team that program's effectiveness and income were on a decline. They realized that finding the balance of compliance and revenue enhancement was needed for their program to be successful. So, they turned to JMFA for a proven, worry-free, compliance guaranteed and income-producing solution. Learn more about the bank's experience and success. 

Windward Community Federal Credit Union Case Study
State: HI

When their contracts for debit card processing and core data processing were nearing the automatic renewal timeframe, Windward CFCU decided to call in the experts. Without a great deal of in-house expertise there was some uncertainty and concern for negotiating a solid contract that not only fit their needs but also was at the very best possible rate. Ultimately with JMFA's support they achieved greater savings on contracts that represented a significant expense, but also were able to focus on other projects and avoid the discomfort of negotiating costs with vendors they had worked with for a long time. 

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Windward Community Federal Credit Union Case Study
State: HI
Established in 1953, Windward Community Federal Credit Union originally served military and Department of Defense personnel on the Marine Corp Base Hawaii.  Today, membership in this $85.3 million asset credit union extends to all people who live, work, worship or attend school in the community which extends from Makapu’u Point to Chinaman’s Hat on the island of Oahu.When the credit union’s contracts for debit card processing and core data processing were nearing the automatic renewal timeframe, Windward CFCU CEO Debbie Kim determined that it would be a good time to review the existing contracts to make sure that the credit union was getting the best possible price, along with the services that most closely met its needs. Like many small credit unions, these contracts represent a significant expense, so Kim was a bit anxious about initiating the process. “It takes a certain level of expertise and industry knowledge to know just how to structure a request for proposal (RFP),” said Kim. “This includes knowledge of what services are available, which products provide the best value and how to effectively bargain to get the best deal.” Another concern for Kim was finding the time to complete the process without negatively impacting other important credit union management responsibilities.

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Winslow Community Federal Credit Union
State: ME

Founded in 1958 as a small parish credit union, Winslow Community FCU has grown into a $28 million, full-community institution, serving more than 4,000 members in Winslow, Maine and surrounding communities. As economic conditions began to improve following the Great Recession, Winslow Community FCU – like many financial institutions – continued to feel the effects of low interest rates and regulatory restrictions on non-interest income. Plus, management was concerned about providing members with services that would help them to manage their finances during difficult situations. 

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Malheur Federal Credit Union
State: ID,OR

After being locked into the same pricing structure for its credit and debit card processing services for some time, the management of Malheur Federal Credit Union became interested in taking a look at its existing vendor contract. Learn what led the credit union’s operations manager to select JMFA to conduct a review of the existing contract and how the results benefited the institution as well as its members. 

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Montgomery County Employees Federal Credit Union
State: MD

After experiencing success with JMFA OVERDRAFT PRIVILEGE® for eight years, the leadership at Montgomery County Employees Federal Credit Union decided to undergo a program update to ensure it was completely in line with new regulatory expectations and still providing maximum benefits for the credit union and its members. Learn how JMFA’s improved overdraft solution enabled the institution to more effectively manage  its Courtesy Pay program, provided a better than expected revenue increase, and allowed the credit union to offer free checking accounts for members and eliminate a fee for PIN debit transactions.. 

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Rockland Trust
State: MA

Driven by  Rockland Trust's strong commitment to full compliance, efforts began to find an alternative overdraft solution that met all regulatory requirements while providing a valuable financial safety net for bank customers. Discover how JMFA’s compliance expertise, its fully-disclosed JMFA OVERDRAFT PRIVILEGE® program and on-going support have helped Rockland Trust meet its performance and customer service goals, while erasing any concerns about the bank’s ability to maintain a fully-compliant overdraft solution. 

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First Financial Bank
State: AL

In 2007, with an established overdraft program in place, bank management decided to take a serious look at how to expand the benefits of the program – increased revenue for the bank and well-disclosed service for account holders to utilize for their financial needs. As part of that plan, they looked at competing overdraft solutions. 

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