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Case Studies

Real clients. Real-world situations. Stellar results.

We're happy to share examples of how we've helped our clients be successful in achieving their goals. You may find their situations similar to what you encounter on the job each day. Search through our featured case studies and chose the type of financial institution you’re interested in learning more about. After reviewing these case studies, let us know if you have any questions or wish to learn more. We're standing by, ready to help your institution experience similar results.

 

Banking & Credit Union Case Studies

 
 
US Employees Credit Union - Overdraft Privilege Program
State: IL

No one is a stranger to overdraft protection, and the leadership and staff at US Employees Credit Union (USECU) were doing everything they could to provide members with a solution for their short-term cash needs. Problem was, the program’s revenue was pointing south. Learn how USECU regained confidence in its overdraft program, and significantly exceeded its revenue, compliance and service expectations by getting down to the nitty-gritty to uncover its potential.

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The Bank of Marion
State: VA

After a successful five years on JMFA OVERDRAFT PRIVILEGE®, The Bank of Marion saw no reason not to renew its contract with JMFA. Between the excellent service after the sale, including ongoing monitoring, compliance assistance, and educational opportunities offered by JMFA, the bank has enjoyed numerous benefits while offering its account holders a valuable, fully disclosed service.

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Catholic & Community Credit Union
State: IL

While the shortest distance between two points may be a straight line when no obstacles exist, maintaining long-term financial stability is a route that often requires a few course adjustments along the way. The secret to improved performance and better account holder service is knowing when it’s time to make necessary changes to existing programs and procedures, such as your overdraft service.  And, it is even better when you know where to turn for guidance. Learn more about the path Catholic and Community Credit Union chose in charting its course for offering the best overdraft service to their members.

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The Bank of Marion - Contract Negotiations
State: VA

"Nickeled and Dimed," we hear it all the time, but working in the financial industry, we don’t expect it to happen to us. However, when Chris Snodgrass, CFO of The Bank of Marion, started to review his debit card processing contract he couldn’t believe all the fees. That’s when he called JMFA. Not only was JMFA able to help with the debit card contract, we also re-negotiated two other contracts. Resulting in more than $1.5M in savings over the life of the contracts. And that’s a lot of nickels and dimes.  Read more about their seven-digit savings success stories.

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The Local Credit Union
State: MI

Where does your bank or credit union stand when it comes to addressing the financial services needs of your account holders? Are there items on your strategic wish list – such as updating technology or offering more service options – that could increase your outreach, but are too costly to undertake because of budgetary constraints? Discover how a proven strategy for boosting non-interest income enabled The Local Credit Union to provide new services to members and stay competitive in its market. It can work for your institution, too.

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TheBANK of Edwardsville - JMFA Contract Optimizer
State: IL

TheBANK of Edwardsville was first introduced to JMFA 10 years ago through our Contract Optimizer program. They began working with Kelly Flynn on re-negotiating a vendor contract where a positive vendor relationship and securing the best deal were of the utmost importance. Kelly delivered just that and more, allowing TheBANK to provide top-of-the-line internet banking. Since then, TheBANK of Edwardsville and JMFA have been partners in countless contract negotiations. And we’re proud to be their trusted ally.

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First Community Credit Union
State: WI

First Community Credit Union reached out to JMFA when their overdraft program failed to sustain momentum and fee revenue became stagnant. While they were skeptical at first—from employee buy-in to increased program activity and revenue—they achieved measurable results and much more.


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The First State Bank Columbus Texas
State: TX

When First State Bank of Columbus implemented JMFA OVERDRAFT PRIVILEGE®, it was looking for a compliant product that would help to grow its customer base in a competitive marketplace by providing superior service. Ten years later, the bank continues to see the benefits of engaging with JMFA, due to its steadfast focus on best practices, and its commitment to quality employee training, on-going customer communications support and program management guidance. Learn more about how JMFA is helping the bank to protect and grow its revenue.


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Cedar Point Federal Credit Union
State: MD

Maintaining a high level of performance can be challenging when your product revenue starts to decline. It’s times like this when having an expert advisor at your side to uncover areas for improvement can boost your overall results and improve the service you provide. That’s what happened when Cedar Point Federal Credit Union re-engaged with JMFA OVERDRAFT PRIVILEGE® after seeing a steady dip in non-interest income.  Learn how JMFA helped the credit union get its overdraft program back on track to reach and exceed prior income levels.


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Riverfront Federal Credit Union
State: PA

As consumers enjoy more options for accessing the funds in their checking account, financial institutions that fail to implement an updated overdraft program are missing out on improved service and revenue potential. That’s why Riverfront Federal Credit Union re-engaged with JMFA to revise its outdated overdraft strategy. Learn how JMFA’s recommendations for staff training and member communications improvements helped the credit union enhance its program, increase penetration and revenue, and provide a fully compliant service that is appreciated by its members.


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Garden Island Federal Credit Union - JMFA Contract Optimizer
State: HI

Opened in 1938, Garden Island Federal Credit Union began as Lihue Federal credit union for sugar plantation workers. Hoping to secure a sweeter deal with its debit card processing vendor, Garden Island selected JMFA to review its contract and assist with the negotiations. Learn how the credit union acted in just the nick of time to net more than $137,000 in savings over the course of five years.


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Dane County Credit Union
State: WI
While maintaining financial products and services can become standard procedure overtime, failing to consider new strategies and maintain awareness of regulatory changes can result in unmet potential and lead to compliance concerns. But when steps are taken to listen to expert advice and look at solutions from a different perspective, improvements in performance and member service can be impressive. Learn how implementing JMFA OVERDRAFT PRIVILEGE® helped Dane County Credit Union increase efficiency, improve service and provide a fair, compliant solution to meet its members’ financial needs. And, best of all they are achieving results they never could have achieved on their own.

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Signal Financial Federal Credit Union
State: MD
Staying on top of potential regulatory concerns and providing the most effective account holder service strategies can be difficult when your overdraft program is out of date or hasn’t been reviewed for compliance risks. Replacing outdated programs and procedures was essential. Learn how Signal Financial Federal Credit Union achieved complete regulatory peace of mind―along with improvements in member communication and an impressive increase in non-interest income―after turning to JMFA for guidance.

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First Century Bank
State: TN

As regulators continue to keep an eye on financial products and services, maintaining a partnership with an overdraft program provider that offers a proven track record of compliance expertise can keep your institution on the right side of regulations. Discover how First Century Bank elevated its employees’ overdraft program knowledge, increased its program tracking capabilities, improved customer communications and enhanced its overall quality of service by utilizing the ongoing training opportunities, compliance expertise and comprehensive program management support provided by 100 percent compliant JMFA OVERDRAFT PRIVILEGE®. 

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Navigant Credit Union
State: RI

Providing reliable, value-added services that help members to maintain their financial well-being has been a tradition at Navigant Credit Union for more than 100 years. So when management decided to implement an overdraft program to help members avoid the costs and embarrassment of having insufficient-fund checks returned, they looked for a provider with a fully compliant solution, an abundance of regulatory expertise, and a track record of great service and results. Learn how JMFA OVERDRAFT PRIVILEGE® met the institution’s selection criteria and how JMFA’s consultants, training and program management strategies continue to support the credit union’s member service philosophy and performance goals.

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