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Sound New Year’s Principles are Beneficial All Year Long

By Cheryl Lawson, EVP-Compliance Review

Fairness, Convenience and Compliance are the Benchmarks of Overdraft Protection

New statistics released by the Federal Reserve in December speak loudly to the growth in non-cash payments – nearly 90 billion transactions by check or credit card in 2015, or about 60% of all occurrences. The volume creates strong non-interest income opportunities for financial institutions, and highlights the need to add or adapt an overdraft protection program. Learn how a fully-disclosed program anchored in fairness, convenience and compliance can be a win-win for consumers and financial institutions. 

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CEO Onboarding: Setting the Stage for Success

Becoming CEO in our industry can be an anxious time for a new leader, as well as the staff that he or she is set to lead. No matter how much industry experience a person brings to the table, settling into a new leadership role requires learning a different set of procedures, stepping into a unique work environment, and establishing trust with a new board, staff and account holders. Learn how you can help set the stage for achieving success with your onboarding program. 

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Delivering a Great Customer Experience

In today’s competitive environment, a drop in service quality can have long-term negative implications. A disappointing experience can make an impact on your loyalty and retention stats and much more—the details of the slip up can go viral at the touch of an “enter” key. Learn how all employees can help strengthens customer satisfaction, long-term loyalty and new business opportunities.

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Categories: Articles
Unsolicited Vendor Offers: Are You Signing-Off or Signing Away?
By Kelly Flynn, National Director

Life’s daily demands can sometimes cause us to take short-term actions without fully considering the long-term consequences. At work, this can occur by getting too comfortable with routines, associates or legacy service providers. Learn how taking the proper time – and enlisting the help of external expertise when necessary – can help your institution reply appropriately to unexpected offers or contract renewals, and perhaps add to the bottom line for years to come.

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In an Uncertain World, Look for the Silver Lining

By Mark Roe, National Sales Director

There are a lot of circumstances that affect an institution's performance in today’s ever-changing environment, many of which are beyond your control. But there are plenty of ways to achieve better overall financial and account holder service results by taking a look at how your institution operates. Learn how an objective study of your processes and procedures can clarify areas for improvement and reveal a silver lining that can positively impact your bottom line.

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