Four Letters. Infinite Potential.
Four Tips for Acquiring Authentic Leadership

By Charles Shanley, SPHR, CFS

Maintaining account holder trust is essential in today’s competitive environment. But this can be more difficult when reports surface of ethical missteps at a major U.S. bank involving sales tactics that open millions of phony accounts in the names of unsuspecting consumers. Learn the four steps your institution can take to ensure you are hiring leadership candidates who will maintain the highest business standards, and build a culture of trust and transparency for your employees and account holders.



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Increase Savings and Income Potential Through the Power of Negotiation
By Kelly Flynn
National Sales Director, JMFA Contract Optimizer

If you are struggling to reach or exceed your institution’s performance goals, maintaining a competitive advantage may be difficult when it comes to providing the mobile and online financial service options your account holders have come to expect. Learn how you can create income and savings opportunities by making informed decisions when contracting with a new product vendor or renewing a legacy service contract. The potential benefits can be significant.

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Disparate Impact Studies Especially Tough on Dynamic Matrix Systems

By Richard Miller, Executive Vice President


Regulators continue to scrutinize the impact that non-disclosed financial products and services have on consumers, financial institutions need to re-evaluate their eligibility parameters. If your current overdraft solution or courtesy pay program is undisclosed or its usage is based on a complicated matrix that unfairly impacts certain account holders, you could be at risk.  Learn how to alleviate compliance concerns and more.

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The Disconnect Between Adding New Accounts and Increasing Revenue
By Richard Miller, Executive Vice President

At first glance, Call Report data between 2012 and 2015 paints a rosy picture of the increased number of credit union checking accounts. But as earnings continued to lag during the same time frame, the growth in account numbers is overshadowed by an income loss of $1.70 per account per month - or $1.168 billion industry wide. While new income sources remain scarce and costs for compliance and technology are expected to increase, learn how you can make the most of continued growth in membership potential with a results-driven overdraft program.

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Broad Spectrum of Hiring Challenges Requires a Robust Recruiting Approach
By Kim Kreps, Vice President-Executive Search Director

In today’s competitive recruiting environment, traditional search strategies have given way to far-reaching technologies and talent-rich databases that provide access to top leadership candidates. Learn how access to these resources – along with the implementation of proven retention strategies – can link you to the management professionals your institution needs to succeed. What’s more, you’ll gain the tools necessary to create a supportive work environment that will keep them in place for the long-term.

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